Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
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Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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shirt ordered in different colour whilst in store for next day delivery. It was ready to collect the next morning, Very speedy and good quality product,
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Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.6
Excellent
174 reviews
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Good product rather poor comms for collection
Two shirts were as described, look good, happy with purchase. Men’s short sleeved linen and cotton. Too bad that I was advised about a 3 day delay, on the morning of collection: they were a gift for that day! We changed plans, went elsewhere, only to receive another message that the shirts were in store! so we drove back to Kingston to collect. Given £10 voucher as compensation
June 30, 2025
Reply from FatFace - KINGSTON 3
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It’s nice environment and nice staff…
It’s nice environment and nice staff and good clothes
June 9, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant and friendly staff at FatFace…
Brilliant and friendly staff at FatFace in Kingston! Made my errands on behalf of my two teenage daughters a joy!!! 🤩
May 24, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Easy to order online and click and…
Easy to order online and click and collect . Pleasant experience in store . Very helpful staff.
May 1, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
friendly helpful staff and prompt…
friendly helpful staff and prompt delivery of items to store.
April 28, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I could find exactly what I wanted…
I could find exactly what I wanted online. And it was lovely to order something in the sale that wasn't in the shop. Liked I could pick it up and not pay delivery charges.
April 1, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Staff in the Kingston branch are…
Staff in the Kingston branch are unhelpful and rude! I was trying to return something for my mum, who was unable to get to the store, and rather than apologising politely to say this wasn't possible the staff were dismissive, unfriendly and passive aggressive and it was honestly one of the rudest encounters I've ever witnessed as a customer. I won't be returning back to this store.
April 1, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Good morning Chloe
Thank you for taking the time to leave your review.
We are really sorry to hear that you have had a poor experience whilst shopping with us and trying to return.
We pride ourselves on positive customer experiences, and it appears that we have fallen short of all expectations on this occasion.
Please be assured this will be passed to the appropriate team for follow up.
Take care, LE
Excellent service
Have ordered from Fatface as I never knew that did clothes for the fully figure. I did not feel intimidated by the staff.
They didn't have my size but I ordered on one day and it was with me the next.
I ordered the Mabel jacket and the Nia dress. Love them.
Great service and great clothing
March 9, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Ordered jeans online to store
Ordered jeans online to store, clear communication and arrived on time.
February 21, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Customer service very poor
Customer service very poor. Lady opening the shop didn’t respond even for Good Morning. If you are not happy change your job. Went to White Stuff. Amazing service as always and better offers.
February 21, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello Ewa
Thank you for taking the time to leave your review.
I am really sorry to hear that you have had this poor experience whilst visiting our store. This isn't what we like to hear.
I will of course pass your comments to the relevant individuals.
Take care, LE
Yana was amazing
Yana was amazing! She helped me find jeans and pants after the airline lost my luggage. She was thoughtful and complimentary and dealt with my body issues professionally. I will come back for help in the future and tell all my friends!
February 18, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Kingston store is immaculate
The Kingston store is immaculate! Despite being in the throes of the Boxing Day sales, the store is beautifully maintained and the start were so lovely to my slightly feral toddler!
One of the best stores I’ve been to in a long time :)
December 28, 2024
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality has improved.
I have been looking at your women's PJs for a number of years but the quality was never there for me. Way to flimsy compared with the mens. I looked on envious of my partners FF PJs with Polar Bears, Penguins etc thick and super comfy.
This year however you have excelled yourselves. Not only thicker, better quality women's PJs but with whales on them! So good I bought both styles and the matching T-shirt.
As an avid whale watcher, I couldn't be more thrilled. Can't wait to wear them on my next Whale Watching Expedition!
Well done FF. I've been a customer for over 30 years and will continue to be for as long as you maintain your quality and design edge ie contrasts, buttons etc which set your clothes apart!
December 22, 2024
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional, personal shopping experience
I loved my shopping experience at FatFace in the new shop at Kingston. Gail and Yana were so helpful - I think it has to be one of my best shopping experiences. I have PKD and a very long back so need a particular fit of clothes. Both Gail and Yana recognised my issues and were so considerate, going out to the stock rooms to find items that weren’t even on display yet, then really looking after me as I tried everything on. They did all of this without mentioning anything or asking any questions. I really felt looked after and spoilt. The range of styles at Fatface was great and the service was exceptional. A really lovely pre-Christmas shopping experience. I will definitely be coming back!
December 21, 2024
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We have not received the item
We have not received the item. Also we have not been updated recently when we can expect the parcel.
December 8, 2024
Reply from FatFace - KINGSTON 3
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Very efficient.
November 26, 2024
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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