Super quick delivery, great that I got a text message to say my order was on its way and had arrived as sometimes this doesn’t come through.
Company replied
Location
Switch locationUnit 27 The Springs, Thorpe Park Approach, LS15 8GG Leeds Thorpe Park, West Yorkshire, GB
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See what reviewers are saying
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, pa... See more
Company replied
Online ordering and delivery service is very good. Returns to store have been easy. Staff, in my experience, have been very pleasant. I like the layout of their store and find many of their items a... See more
Company replied
My ballet trainers ordered were delivered on time. These are the third pair I have purchased and love them. They are slip ons and very comfortable. Each pair has a colour trim, one red one yellow an... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 27 The Springs, Thorpe Park Approach, LS15 8GG, Leeds Thorpe Park, West Yorkshire, United Kingdom
- 01132 609465
4.6
Excellent
155 reviews
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The ability to choose products on line
The ability to choose products on line, collect from my local store and try on in store.
Very pleasant staff too.
June 16, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super quick delivery
Super quick delivery, great that I got a text message to say my order was on its way and had arrived as sometimes this doesn’t come through.
June 5, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Would recommend
Simple ordering system, straightforward & easy to follow.
Email confirmation of my order with delivery information.
Further email confirming item was in store to collect, as originally requested.
Service in store was very good.
June 9, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered 2 Henleys
Ordered 2 Henleys. Good quality product. Delivered promptly to store for collection. Staff were prompt and courteous.
May 25, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Smile, Snoopy steals the show!
I purchased an iconic Snoopy T-shirt from Fatface online and have not stopped smiling. What’s not to love when you have Snoopy to lead the way? Try one for yourself.You won’t regret it!
May 31, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No hassle exchange
May 6, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly helpful staff
April 30, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My ballet trainers are the best
My ballet trainers ordered were delivered on time.
These are the third pair I have purchased and love them. They are slip ons and very comfortable. Each pair has a colour trim, one red one yellow and the latest blue, would definitely recommend.
One pair were collected in the Springs store, very friendly and helpful staff.
April 24, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just browsing came across a shirt
Just browsing came across a shirt, my size price tight, get in
April 25, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I paid full price for an item reduced…
I paid full price for an item reduced to half price days later
April 22, 2026
Reply from FatFace - LEEDS THORPE PARK
Hi David,
For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 when you receive your delivery and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this!
Online ordering and delivery service is…
Online ordering and delivery service is very good. Returns to store have been easy. Staff, in my experience, have been very pleasant.
I like the layout of their store and find many of their items attractive.
Their prices, though, are, for me, too expensive and I have only ever bought from online sales.
April 24, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am very lucky to have a FatFace shop but I still do some orders online
I am very lucky to have a FatFace shop near to where I live but as they can't stock everything I often order on-line and collect from the shop. This works really well as I am able to try the items on in the shop and return those that aren't quite right straight away. The staff in the shop are always very helpful.
March 24, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice quality good customer service
March 9, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service in the shop was first class…
Service in the shop was first class however the clothing item needs quality checking on sizes, bought my usual size of 18 it wouldn’t even fit my daughter who wears 12/14 so I bought a size 22 which was like a double quilt!
March 9, 2026
Reply from FatFace - LEEDS THORPE PARK
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
I have been a FatFace customer for…
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, patient and genuinely friendly.
I didn’t quite catch her name, but I remember her telling me she is Brazilian. I really hope the company recognises her, as her outstanding service made my visit truly special.
February 20, 2026
Unprompted review
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for taking the time to leave your review. We are so pleased that you had a positive experience whilst visiting our Leeds Thorpe Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Breton Red Stripe T Shirt (long sleeve)
Re: Breton Red Stripe T Shirt (long sleeve despite name, as I think of t-shirts having short sleeves). My 4th of these tops (variety of colours). They are so cosy, warm and comfortable and wash well with very little shrinkage. Good price £18 in the sale.
February 5, 2026
Reply from FatFace - LEEDS THORPE PARK
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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