FatFace - LONDON BRIDGE Reviews 

Came in to get a last minute gift for my wife and Safa was serving and she as just so helpful and even wrapped the gift for me. 5 stars to Safa!

I popped in to browse around Fatface London Bridge. Was fortunate to be served by Alison - who was exceptionally good in handling my questions, making suggestions and pointing me to sales items. I bought three items that I very likely would not have done, had it not been for Alison. What a lovely attitude she has to her work. Well done Alison, and thank you!
Vivienne Gordon -Turner

Thanks! I’m very happy.

I wasn't planning on shopping for anything specific as I am a plus size woman and geneeally feel that I can't shop in the regular clothing shops. Today however both staff members of London Bridge FatFace were so kind and friendly and helpful. I found something that fit me comfortably as well as a lovely handbag. I left feeling happy and well taken care of and also the demeanor of the 2 staff members was respecful amd extremely positive. I WILL return to this location again.

Lovely LARA of London Bridge shop. Friendly, professional, caring service. I'll visit again soon. Thanks so much, x Christine

Fantastic staff support, patience and expertise- True professionals, thank you guys x

Evalena and Rojeen were so helpful at the London Bridge shop - I am absolutely delighted with the felt Easter bunnies and gardening piglets they helped me choose - their Willow twig tree display at the till has totally inspired me 😍

The staff was so kind! They didn’t have the jacket that I wanted in my size, so Valentina and Tanni called another store and were able to reserve the jacket for me. They went above and beyond to help me out, and they were a pleasure to chat with!

I want to compliment your incredible staff..Evalena and Alec…at your London Bridge store. I was looking for a tote bag I’d seen and they went out of their way to find the item, order it for me and handle the pick up as I’m an American tourist with time considerations. Bravo you. And they found locations for me in the States. These two were so incredible. Thanks!!!

Nice friendly store with great service.

I've been a loyal customer of FatFace for years but my recent experience at this branch has left me disappointed.

The manager, Alec, was unnecessarily rude and made unhelpful and condescending comments during our interaction. It felt like they were more interested in criticising than actually assisting, which made the experience very uncomfortable.

I've never had this experience at any store let alone at a FatFace store. Hopefully Alec works on improving how he interacts with customers.

Thank you to Evalena for helping me choose a pretty festive top today-just the thing for upcoming Christmas gatherings. And thank you too for taking the trouble to phone another store to check for availability of another sweater and for asking them to put it aside for me. Looks like I’ll have TWO festive tops to enjoy this season!! Fantastic customer service from Evalena and the London Bridge store

I tried on clothes in a 'click & collect' package and also some that caught my eye while in store. Lovely clothes, as always - and the staff were exceptionally helpful, pleasant and patient. Nothing was too much trouble.

Thank you to Eva Lena, Valentina and Mavra!

I called into London bridge Fatface today what amazing experience I had . The customer service was phenomenal Diana was very helpful I left with a full outfit from head to toe , I will certainly be back to shop with Diana and the other ladies .

Staff friendly and helpful even though I was making a return

I wanted to leave a review as I had such brilliant customer service at the London Station Branch this morning. My heel was bleeding badly from poor sock/shoe choices. Araya not only sold me the socks but gave me a plaster and an antiseptic wipe, and set me up in a changing room to sort out my painful heel. What a star!

Fantastic products from a first rate company!

Thank you Valentina for your help, patience and good humour helping me to sort out a complicated issue.
You are a credit to the company.

Top clobber that fits well and looks good

Very helpful staff

Customer service matters.
And in the London Bridge branc of FatFace, customer service really shows out.
Friendly and informative advice is given warmly. Special thanks must be given to the amazing Evalena for her help locating an item at another site when the size I requested wasn’t available in her store.