I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... See more
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We went in to fat face clothing store to change two Beatles shirts bought for me for Father’s Day I wanted to change size they could not have been more helpful or funny and friendly a special mention... See more
Company replied
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... See more
Company replied
Excellent customer service at Fat Face in London Bridge. The team were warm, welcoming, patient and genuinely keen to attend the customer. It is the third time I visit the store; the items I have... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 118 London Bridge Station, SE1 9SP, London, London, United Kingdom
- 020 7620 3044
4.8
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Evalena and Rojeen were so helpful at…
Evalena and Rojeen were so helpful at the London Bridge shop - I am absolutely delighted with the felt Easter bunnies and gardening piglets they helped me choose - their Willow twig tree display at the till has totally inspired me 😍
March 19, 2025
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Kind Staff
The staff was so kind! They didn’t have the jacket that I wanted in my size, so Valentina and Tanni called another store and were able to reserve the jacket for me. They went above and beyond to help me out, and they were a pleasure to chat with!
February 22, 2025
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
I want to compliment Evalena and Alec…
I want to compliment your incredible staff..Evalena and Alec…at your London Bridge store. I was looking for a tote bag I’d seen and they went out of their way to find the item, order it for me and handle the pick up as I’m an American tourist with time considerations. Bravo you. And they found locations for me in the States. These two were so incredible. Thanks!!!
February 20, 2025
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Cynthia
Thank you for your kind words after you visited our London Bridge store. It sounds like Evalena and Alec really went above and beyond to help you, and your comments will of course be passed directly to them both! Take care, LE
Reply from FatFace - LONDON BRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Do not visit this branch
I've been a loyal customer of FatFace for years but my recent experience at this branch has left me disappointed.
The manager, Alec, was unnecessarily rude and made unhelpful and condescending comments during our interaction. It felt like they were more interested in criticising than actually assisting, which made the experience very uncomfortable.
I've never had this experience at any store let alone at a FatFace store. Hopefully Alec works on improving how he interacts with customers.
December 4, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello Rosie
Thank you for taking the time to leave your review.
I am sorry to hear that you have had an unpleasant experience whilst shopping in our London Bridge store.
I have requested further information from you, so we can discuss this further and investigate your complaint.
Thank you, LE
A fabulous festive trip to Fat Face
Thank you to Evalena for helping me choose a pretty festive top today-just the thing for upcoming Christmas gatherings. And thank you too for taking the trouble to phone another store to check for availability of another sweater and for asking them to put it aside for me. Looks like I’ll have TWO festive tops to enjoy this season!! Fantastic customer service from Evalena and the London Bridge store
December 17, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful and pleasant staff (Eva/Valentina/Mavra)
I tried on clothes in a 'click & collect' package and also some that caught my eye while in store. Lovely clothes, as always - and the staff were exceptionally helpful, pleasant and patient. Nothing was too much trouble.
Thank you to Eva Lena, Valentina and Mavra!
September 28, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good morning Andromeda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE
Phenomenal Service
I called into London bridge Fatface today what amazing experience I had . The customer service was phenomenal Diana was very helpful I left with a full outfit from head to toe , I will certainly be back to shop with Diana and the other ladies .
September 21, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hi Denise
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE
Staff friendly and helpful even though…
Staff friendly and helpful even though I was making a return
September 21, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE
I wanted to leave a review as I had…
I wanted to leave a review as I had such brilliant customer service at the London Station Branch this morning. My heel was bleeding badly from poor sock/shoe choices. Araya not only sold me the socks but gave me a plaster and an antiseptic wipe, and set me up in a changing room to sort out my painful heel. What a star!
September 13, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello Amanda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our London Bridge store - this is great to hear. Take care, LE
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Thank you Valentina for your help
Thank you Valentina for your help, patience and good humour helping me to sort out a complicated issue.
You are a credit to the company.
June 27, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello Geraldine,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LONDON BRIDGE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Customer service matters.
Customer service matters.
And in the London Bridge branc of FatFace, customer service really shows out.
Friendly and informative advice is given warmly. Special thanks must be given to the amazing Evalena for her help locating an item at another site when the size I requested wasn’t available in her store.
May 3, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good morning,
Thank you for taking the time to leave your review.
I am so happy that you received such great customer service in our London Bridge store and that you found the Evalena and the crew to be so friendly and informative. I will be sure to pass on your comments to the team.
All the best, MM
Extremely friendly helpful knowledgeable staff
Extremely friendly , knowledgeable and helpful staff
May 20, 2024
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Service with a smile
I bought a linen shirt in FatFace London Bridge a couple of weeks ago. Eva lena and Natalia were all smiles and helpfulness. Thank you.
May 8, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat Face is my Fave brsnd
My favourite brand Fat Face. Always find something I like as such a choice from socks to coats. Recently bought a tankini top and bottoms ready for Summer and loved be love love.
April 27, 2024
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality, Wonderful Selection of Menswear
Excellent quality, wonderful selection of Menswear products. Been shopping at FatFace for more than 15 years -- first in London and Birmingham and then via online back in Los Angeles. Everyone always tells me the quality of the weaving and stitching looks top notch. A very satisfied repeat customer.
April 25, 2024
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and enjoyable shopping
Finding pants that suit and feel comfortable has always been a challenge for me.
Today I quickly got myself a pair of wonderful denims at a lowered price (bonus!) and had quite a few laughs with Lara, Eva-Lena & Co. The gals were supportive and I quickly found the size and model that suited me.
April 24, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lara and Evalina were so lovely and…
Lara and Evalina were so lovely and helpful, best shopping support thank you
April 9, 2024
Unprompted review
Reply from FatFace - LONDON BRIDGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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