I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went in to fat face clothing store to change two Beatles shirts bought for me for Father’s Day I wanted to change size they could not have been more helpful or funny and friendly a special mention... See more
Company replied
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... See more
Company replied
Excellent customer service at Fat Face in London Bridge. The team were warm, welcoming, patient and genuinely keen to attend the customer. It is the third time I visit the store; the items I have... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 118 London Bridge Station, SE1 9SP, London, London, United Kingdom
- 020 7620 3044
4.8
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff is very friendly
The staff is very friendly. I wanted to exchange a pair of slippers for a bigger size but they didn't have the shoe size at the store, so she called other FatFace stores in London to check if they have the size I wanted. Very good experience and my slippers are great!!
January 7, 2022
Unprompted review
Reply from FatFace - LONDON BRIDGE
Good Afternoon Cynthia
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase and experience in one of our Fatface stores. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.