Great customer service from Archy at Macclesfield FatFace. Went in to buy a dress I had seen a few weeks ago despite my very hazy description Archy worked out which one it was and ordered it for me.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... See more
Company replied
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... See more
Company replied
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, United Kingdom
- 01625 422307
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff always very helpful and clothes…
Staff always very helpful and clothes look great and are of excellent quality.
June 15, 2025
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Staff exceptionally helpful at…
Staff exceptionally helpful at macclesfield
April 19, 2025
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The garment quality was excellent & the…
The garment quality was excellent & the staff very helpful. I should get in there more!
April 19, 2025
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumpsuit and great fabric.
April 15, 2025
Reply from FatFace - MACCLESFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MACCLESFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Lovely friendly professional helpful…
Lovely friendly professional helpful staff. Victoria and Sara. Very good up sellers.
December 2, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous boots
Gorgeous boots - really stylish, great fit and very comfortable. Order arrived earlier than expected!
November 26, 2024
Reply from FatFace - MACCLESFIELD
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service as always
Served by a wonderful young woman named Victoria. She helped me find the perfect jumper for my grandson for Christmas.
November 22, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
Team member was lovely, really helpful. Store looked good. Always get Christmas presents from fat face.
November 12, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Good afternoon,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Macclesfield store - this is great to hear. Take care, LE
Really helpful
Really helpful, friend staff. Always top tier clothes :) will defo visit this specific store again!
October 16, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello Eve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Men's jeans that actually fit
Just had a great time in the Macclesfield store. Finally got my boyfriend to find two pairs of jeans he actually liked and fitter!!! A miracle! Bought a jumper and a jacket too, really nice stuff. My mother in law had a lovely natter and a giggle with Jen who was very helpful finding sizes and things for us. Hoping this stays in Macc for good!
October 16, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello Claire
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Macclesfield store - this is great to hear. Take care, LE
Reply from FatFace - MACCLESFIELD
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely customer service and got 20% off…
Lovely customer service and got 20% off with my student discount
October 12, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello Katie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - MACCLESFIELD
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Victoria was really helpful and patient
Victoria was really helpful and patient
October 12, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - MACCLESFIELD
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The member of staff was great
The member of staff was great. Very helpful and personable.
September 2, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Hello Paul thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality items.
Great quality items.
Ordered some items online and chose ‘click & collect’ from the Macclesfield store. So easy! Very helpful staff.
August 15, 2024
Reply from FatFace - MACCLESFIELD
Hello Woody
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.