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FatFace - MARKET HARBOROUGH 2 Reviews 191

TrustScore 4.5 out of 5

4.7

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more

Company replied

Rated 1 out of 5 stars

Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousan... See more

Company replied

Rated 5 out of 5 stars

I visited the Market Harborough store today and as usual had excellent service from the staff, so friendly and helpful. Becky and Bea in particular could teach other stores a thing or two about Custom... See more

Company replied

Rated 5 out of 5 stars

What a throughly enjoyable experience shopping there. All of the staff were friendly, welcoming and made us feel very valued as a customer. Bought some lovely items -great quality and an added bon... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom

  • 01858 433505

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Rated 5 out of 5 stars

Always A Nice Place To Shop

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because they looked and felt the best. Top notch quality and worth the money.

Staff always quick to hop on the till and lovely customer service. Store always clean and well laid out. Fantastic range of clothes in store and plenty more online. My favourite clothing retailer by far.

May 30, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good stuff !!

Quality clothing fair price quick delivery happy customer 👍

June 2, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love the way fat face clothes fit

I love the way fat face clothes fit and feel

May 24, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Linda excellant quality products

Excellant quality products, always something new and exciting in store. Staff always helpful. My favorite shop.

May 22, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Always polite assistants in shops

Always polite assistants in shops, ready to help.

May 10, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes, with such a saving in the sale, and they all fit perfectly. Also the staff are just so lovely, helpful and the most friendly you could ask for.

April 22, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Market harborough fatface store is very…

Market harborough fatface store is very good, staff always helpful and polite. My tunic is lovely, great bargain in the sale, the fatface sale is wonderful, some very good bargains to be had! Thank you

April 24, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service with a smile

I am a regular customer at FatFace, Market Harborough, and can't praise the friendly, helpful staff at this branch highly enough. They will always go the extra mile to assist with any queries and are a great bunch.

April 26, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Kind and professional

Had a great experience today in town. Served by a delightful young man called Ethan. Just really pleasant and kind. You'll go far Ethan 😉. Great name too.

April 24, 2026
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely staff

I visited the Market Harborough store today and as usual had excellent service from the staff, so friendly and helpful. Becky and Bea in particular could teach other stores a thing or two about Customer Service! I will certainly be coming back ☺️

April 23, 2026
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Customer experience

Customer service! I do not appreciate the greeting from the (male) member of staff of ‘hey mate, y’alright’ when I approach the till.
This is not how you should be speaking to customers.

April 10, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Thank you for your review. We’re sorry that our team member’s greeting wasn’t to your preference. Our brand is built around being friendly, informal and approachable, and this is reflected in how our teams engage with customers.
We understand that not every style suits everyone, but creating a relaxed and welcoming environment is very important to us.
Thank you, LE

Rated 5 out of 5 stars

Great service

Great service. My second pair of these sandals they are so comfy and I managed to bag them in the sale 🙌🏼
I collected instore ordered2 sizes just to be sure. The staff were so helpful and friendly dealing with the returned pair.

April 4, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Everything was perfect.

Everything was perfect., and l was informed of the transaction every at every step.

March 9, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I'm a great fan of fat face clothing …

I'm a great fan of fat face clothing I've even got my husband into it I just love your clothes they wash and wear beautiful I go into fatface every time I shop in market harborough where I find all members of staff very helpful ❤️

March 3, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

i go to the market harbour and…

i go to the market harbour and nottingham shop , alot and all the staff are so helpful and happy

February 16, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Pleased with the online service .

Pleased with the online service .
Prompt delivery and nice staff when I collected from the shop .

February 8, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery and I like the garment

Prompt delivery and I like the garment. As nice as it looked in the picture.

January 26, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Smooth and easy transaction

Prompt delivery to store with ‘click and collect’ option. Nice to be able to use changing rooms in case there’s a sizing issue, allowing easy returns in store if there is a problem. (Not on this occasion).

January 21, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Would have scored Zero but that’s…

Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousands there over the years. Absolute refusal. Items still available so it’s not even as though they’re out of season.

Person dealing gave obtuse answer when asked if still selling - “not many left now”.

Was entirely happy to take a gift card to reuse in the shop.

V disappointed after many years of previously good service and flexibility

January 25, 2026
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Good morning, Michael
Thank you for taking the time to leave your review.

We are sorry to hear that you are disappointed after your recent visit to our Market Harborough store.

Please note that we did run an extended returns policy, that ran until 11th January for Christmas purchased items.

Unfortunately, we cannot extend this any longer, as we gave a large amount of time for items to be brought back.

We appreciate your comments however, and this will be passed to the team.

Take care, LE

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