Good selection of menswear this season, well stocked and displayed. Customer service excellent, staff attentive ( in a good way), happy to help, welcoming and friendly. Found everything I wanted.
Company replied

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Good selection of menswear this season, well stocked and displayed. Customer service excellent, staff attentive ( in a good way), happy to help, welcoming and friendly. Found everything I wanted.
Company replied
Really nice quality polo shirt second or third one ordered always good delivery to store helpful friendly colleagues.
Company replied
Had a problem ordering online, but staff were very helpful, My order was sorted quickly, Many thanks
Company replied
Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleased with the online service .
Prompt delivery and nice staff when I collected from the shop .

Reply from FatFace - MARKET HARBOROUGH 2
Prompt delivery and I like the garment. As nice as it looked in the picture.

Reply from FatFace - MARKET HARBOROUGH 2
Prompt delivery to store with ‘click and collect’ option. Nice to be able to use changing rooms in case there’s a sizing issue, allowing easy returns in store if there is a problem. (Not on this occasion).

Reply from FatFace - MARKET HARBOROUGH 2
Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousands there over the years. Absolute refusal. Items still available so it’s not even as though they’re out of season.
Person dealing gave obtuse answer when asked if still selling - “not many left now”.
Was entirely happy to take a gift card to reuse in the shop.
V disappointed after many years of previously good service and flexibility

Reply from FatFace - MARKET HARBOROUGH 2
I ordered my bag online and picked it up in store and I love it! Great size and quality, perfect.

Reply from FatFace - MARKET HARBOROUGH 2
Staff members were helpful and friendly
And I’ve come away with a perfect pair of stylish boots.

Reply from FatFace - MARKET HARBOROUGH 2
Great clothing. Offer some items in both standard length and tall length. Good quality and generally affordable. So much variety.

Reply from FatFace - MARKET HARBOROUGH 2
Always good quality clothes, helpful and friendly staff in store and easy to navigate online.

Reply from FatFace - MARKET HARBOROUGH 2
I don’t shop much with FatFace since they closed our store in Leicester. If I know I am going to be near a branch I order online, try on in store and return unwanted items at the same time. I have a disability, and the help I get in Market Harborough is superb. The quality of the clothes and prices are good too!

Reply from FatFace - MARKET HARBOROUGH 2
Kept updated and all received on time. Happy with all products

Reply from FatFace - MARKET HARBOROUGH 2
Mens socks delivered inspire so convenient and lovely product,would purchase again.

Reply from FatFace - MARKET HARBOROUGH 2
I visited the Market Harborough store this afternoon with my little girl. Tori was friendly and helpful from the start, and spent time talking to my very chatty little girl about computer games whilst I tried on and paid for a top. It made my life so much easier! Thank you Tori!! You're a credit to both the Market Harborough store and FatFace as a company!!!

Reply from FatFace - MARKET HARBOROUGH 2
Ordered online the items arrived quickly notified i could collect them person at the store located them quickly both items were great quality and in great condition

Reply from FatFace - MARKET HARBOROUGH 2

Reply from FatFace - MARKET HARBOROUGH 2

Reply from FatFace - MARKET HARBOROUGH 2
New cargo pants are very good quality and design. Really like them. Much more comfortable than jeans.

Reply from FatFace - MARKET HARBOROUGH 2
I always visit the store when shopping in Market Harborough. The staff are super friendly and very helpful. It's great that I can return items brought online and reorder in the store to collect should the item not be available in the shop. You can really tell the staff work well as a team to provide a great shopping experience. Thank you Fatface.

Reply from FatFace - MARKET HARBOROUGH 2
Good service the sizing of garments is not how it used to be every is probably 2sizes too big

Reply from FatFace - MARKET HARBOROUGH 2
Click and collect order. Arrived very promptly. Fast efficient service
Also returned an order at the same time. Very straight forward. Refund processed almost immediately. No hassle with paperwork or sealing up the parcel

Reply from FatFace - MARKET HARBOROUGH 2
The staff at the Market Harborough store were very helpful and very pleasant. A good shop experience.

Reply from FatFace - MARKET HARBOROUGH 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.