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FatFace - MARKET HARBOROUGH 2 Reviews 

197
TrustScore 4.5 out of 5

4.7

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Good selection of menswear this season, well stocked and displayed. Customer service excellent, staff attentive ( in a good way), happy to help, welcoming and friendly. Found everything I wanted.

Company replied

Rated 5 out of 5 stars

Really nice quality polo shirt second or third one ordered always good delivery to store helpful friendly colleagues.

Company replied

Rated 4 out of 5 stars

Had a problem ordering online, but staff were very helpful, My order was sorted quickly, Many thanks

Company replied

Rated 5 out of 5 stars

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom

  • 01858 433505

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.7

All reviews

(197)

13,189 reviews in the last 12 months

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Rated 4 out of 5 stars

Pleased with the online service .

Pleased with the online service .
Prompt delivery and nice staff when I collected from the shop .

February 8, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery and I like the garment

Prompt delivery and I like the garment. As nice as it looked in the picture.

January 26, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Smooth and easy transaction

Prompt delivery to store with ‘click and collect’ option. Nice to be able to use changing rooms in case there’s a sizing issue, allowing easy returns in store if there is a problem. (Not on this occasion).

January 21, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Would have scored Zero but that’s…

Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousands there over the years. Absolute refusal. Items still available so it’s not even as though they’re out of season.

Person dealing gave obtuse answer when asked if still selling - “not many left now”.

Was entirely happy to take a gift card to reuse in the shop.

V disappointed after many years of previously good service and flexibility

January 25, 2026
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Good morning, Michael
Thank you for taking the time to leave your review.

We are sorry to hear that you are disappointed after your recent visit to our Market Harborough store.

Please note that we did run an extended returns policy, that ran until 11th January for Christmas purchased items.

Unfortunately, we cannot extend this any longer, as we gave a large amount of time for items to be brought back.

We appreciate your comments however, and this will be passed to the team.

Take care, LE

Rated 5 out of 5 stars

Gorgeous new bag!

I ordered my bag online and picked it up in store and I love it! Great size and quality, perfect.

January 18, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff members were helpful and friendly…

Staff members were helpful and friendly
And I’ve come away with a perfect pair of stylish boots.

January 10, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great clothing

Great clothing. Offer some items in both standard length and tall length. Good quality and generally affordable. So much variety.

January 6, 2026
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A go-to brand for quality and design

Always good quality clothes, helpful and friendly staff in store and easy to navigate online.

December 13, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great, helpful, friendly staff

I don’t shop much with FatFace since they closed our store in Leicester. If I know I am going to be near a branch I order online, try on in store and return unwanted items at the same time. I have a disability, and the help I get in Market Harborough is superb. The quality of the clothes and prices are good too!

December 7, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Kept updated and all received on time

Kept updated and all received on time. Happy with all products

November 5, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great products

Mens socks delivered inspire so convenient and lovely product,would purchase again.

November 9, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Market Harborough store - Fantastic customer service!

I visited the Market Harborough store this afternoon with my little girl. Tori was friendly and helpful from the start, and spent time talking to my very chatty little girl about computer games whilst I tried on and paid for a top. It made my life so much easier! Thank you Tori!! You're a credit to both the Market Harborough store and FatFace as a company!!!

November 2, 2025
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Market Harborough store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Great clothing

Ordered online the items arrived quickly notified i could collect them person at the store located them quickly both items were great quality and in great condition

October 27, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service…

Easy ordering & collection from store within 2 days

June 22, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely staff

Lovely staff, great boots! Recommend everyone!

September 14, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

New cargo pants are very good quality…

New cargo pants are very good quality and design. Really like them. Much more comfortable than jeans.

September 8, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great Shopping Experience

I always visit the store when shopping in Market Harborough. The staff are super friendly and very helpful. It's great that I can return items brought online and reorder in the store to collect should the item not be available in the shop. You can really tell the staff work well as a team to provide a great shopping experience. Thank you Fatface.

September 3, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

Good service the sizing of garments is…

Good service the sizing of garments is not how it used to be every is probably 2sizes too big

August 23, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

and collect order and return

Click and collect order. Arrived very promptly. Fast efficient service
Also returned an order at the same time. Very straight forward. Refund processed almost immediately. No hassle with paperwork or sealing up the parcel

August 12, 2025
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Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

The staff at the Market Harborough store were very helpful and very pleasant. A good shop experience.

August 12, 2025
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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