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FatFace - MARKET HARBOROUGH 2 Reviews 

198
TrustScore 4.5 out of 5

4.7

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Good selection of menswear this season, well stocked and displayed. Customer service excellent, staff attentive ( in a good way), happy to help, welcoming and friendly. Found everything I wanted.

Company replied

Rated 5 out of 5 stars

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more

Company replied

Rated 1 out of 5 stars

Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousan... See more

Company replied

Rated 5 out of 5 stars

Really nice quality polo shirt second or third one ordered always good delivery to store helpful friendly colleagues.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom

  • 01858 433505

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

13,596 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a positive experience shopping…

Always a positive experience shopping at my local Market Harborough store.
The girls are helpful if my size isn’t in the store they will look online for me.
And I love the clothes!

November 9, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Organised and Efficient!

Ordered on line and collection from my local store advised quickly and on time.

October 29, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordered on line and picked up in store…

Ordered on line and picked up in store at Market Harborough. The store staff were great and very helpful. I love the fat face quality and style.

October 29, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Ordered online as was not available in…

Ordered online as was not available in store sale section. Ordered a size 12 and I’m normally a 14. Fits beautifully looks lovely and love the pockets.

August 20, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hi there,

Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!

Take care. -LA

Rated 5 out of 5 stars

Very pleased with purchase

Very pleased with purchase

August 17, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great service

Great service, great staff. Thank you.

August 22, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

As always great quality and lovely…

As always great quality and lovely dress.
Love the colour and soft texture of the dress and the elastic waist very flattering.

August 7, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

efficient service

efficient service

July 24, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Ordered online

Ordered online
Good service as arrived 4 days later to local store

July 23, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Easy to order item

Easy to order item, notification of its arrival came as expected and it was easy to collect from my local store

July 24, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

What made our experience great??

What made our experience great??? The Staff, especially Lily. What a fantastic member of staff. We shared some banter. She’s a credit to the store. 😁

July 15, 2024
Unprompted review
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Reply from FatFace - MARKET HARBOROUGH 2

Hello Alex
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Satisfied customer

Easy to use online service, prompt delivery, kept up to date. Good quality clothes.

June 28, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Good afternoon, Tina.

Thank you for your feedback regarding your recent online order.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Good Customer Service

Staff in Fatface Market Harborough always so nice and friendly

June 25, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

90% of my wardrobe is fatface

90% of my wardrobe is fatface . Always well made , clothes wash and wear well. True to size fitting and I love that you advertise your clothing with a wide range of body shapes and sizes . Staff in store are always friendly and helpful.

June 17, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Tracy,

Thank you for your 5* review.

I am so glad to hear you are a fan of our clothing and brand morals. We look forward to welcoming you back soon. Enjoy your new purchase!

Have a great day!

Take care, ED

Rated 5 out of 5 stars

Helpful Staff

Went into MH branch to collect an online order, lady shop assistant walked towards me as I was also returning an item. She was so friendly, immediately knew I was returning an item and wanted to help and serve me immediately. Great service, friendly, chatty snd very professional. Thank you

June 10, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Kathryn,

Thank you for sharing your recent experience in our Market Harborough store with us.

Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!

Have a great day!

Take care, ED

Rated 5 out of 5 stars

Perfect fit and click and collect was…

Perfect fit and click and collect was very easy

June 9, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you are enjoying your new order and that you found click and collect to be easy. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 5 out of 5 stars

Ordered dress online for delivery to

Ordered dress online for delivery to store.Kept updated with emails.Very helpful staff in Market Harborough store,allowed me to try it on.Fits perfectly.Excellent quality.

June 9, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you are enjoying your new order and that you found the crew in our Market Harborough store to be so helpful. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 4 out of 5 stars

Cargo find

Helpful friendly staff in store.
Easy to order online, good selection of products and excellent quality.

June 3, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning,

Thank you for your review.

I am pleased to hear about your positive experience in our Market Harborough store and that you found it easy to order. We look forward to welcoming you back soon!

Have a good day!

Take care, ED

Rated 5 out of 5 stars

Well done!

The. Shopassisstant was really helpful, courteous
and kind and the 2 shirts and pair of shorts were top quality.

May 18, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good afternoon, Derek.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Market Harborough store.

Take care, JB

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