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FatFace - MARKET HARBOROUGH 2 Reviews 

199
TrustScore 4.5 out of 5

4.7

Unit A1 High Street, LE16 7NJ Market�Harborough, Leicestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Good selection of menswear this season, well stocked and displayed. Customer service excellent, staff attentive ( in a good way), happy to help, welcoming and friendly. Found everything I wanted.

Company replied

Rated 5 out of 5 stars

Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... See more

Company replied

Rated 1 out of 5 stars

Would have scored Zero but that’s unavailable! Market Harborough fat face, refused return bought before Christmas. I accept item is outside of return date but no flexibility, have spent thousan... See more

Company replied

Rated 5 out of 5 stars

Really nice quality polo shirt second or third one ordered always good delivery to store helpful friendly colleagues.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, United Kingdom

  • 01858 433505

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.7

All reviews

(199)

13,596 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt home delivery

Prompt home delivery.
Staff in the shop market Harborough are so helpful. I have lost a stone since starting my treatment for cancer and they have really been helpful trying to find trousers to fit.

May 7, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

All of us here at FatFace wish you a speedy recovery!

Take care. -SW

Rated 5 out of 5 stars

Good quality

The quality of clothes.

May 7, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Fatface sale makes me so happy

Fatface sale - I'm in as always, just can't help myself!
Bought a beautiful longline blouse. Did click and collect for my nearest store. Was there within a couple of days. I collected yesterday tried it on in store, perfect 🥰
Always beautiful made clothing and other goods, down to the finest of details. Wonderful friendly helpful staff. Fatface are excellent

May 7, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Fab dress

Fab dress, saw in the window in Market Harborough weeks ago, delighted to get it in the sale 😊 the ladies at this store are soooo friendly and helpful, walked out with 2 pairs of dungarees too 🤣

April 25, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 3 out of 5 stars

Loved the style of the bag but .......

Loved the style of the bag but it was more of a tan colour than orange and wouldn't go with my planned outfit - Sadly had to return and look elsewhere. I had ordered online but picked up in store in Market Harborough.

April 24, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello Anni
Thank you for your review.

I am so sorry to hear about the Colour of the item. I have raised this with the appropriate department for future consideration.

EP

Rated 5 out of 5 stars

I find Fat Face to be innovative

I find Fat Face to be innovative. With style, there sizes are always true and they always use quality materials

March 29, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Good afternoon, Micheal.

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Received my colourful blouse from…

Received my colourful blouse from Market Harborough Branch, excellent service as always.

March 23, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Bonafide customer service …

I ordered a jacket for my wife online to collect in store, collected am and sadly the jacket did not fit, returned pm for a no quibble refund. First time we have needed a refund, although sometimes expensive I have an anorak that just won’t wear out. I use it for walking the dog, unfortunately this anorak is no longer available. Purchased when we moved to Market Harborough 2012

March 27, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

it was easy to order online (being…

it was easy to order online (being older not tech savvy)
instructions to collect clear, staff great when picking up in store..

March 26, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Very easy to order online and really…

Very easy to order online and really helpful to be able to collect from my local branch

March 20, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!

Take care. -GM

Rated 4 out of 5 stars

Sizing a bit large so had to go down a…

Sizing a bit large so had to go down a size. Store I went to were so helpful.

March 24, 2024
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Reply from FatFace - MARKET HARBOROUGH 2

Hi there,
Thank you for taking the time to leave your review.

Thank you for your comments regarding sizing. We are pleased you had a positive experience instore too.

Take care. -GM

Rated 5 out of 5 stars

Friendly staff

Friendly staff, cardy was held in store for me which was very handy.

March 22, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Great service

Great service

February 14, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! TS

Rated 5 out of 5 stars

we have great staff in the Market…

we have great staff in the Market Harborough Branch always helpful and pleased to welcome customers

February 9, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning Jean,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Market Harborough Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Quick delivery

Quick delivery, I had to return something in store and couldn't believe how easy it was, and all with a nice smile too

January 15, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Denise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Replacement ladies jumperper

Originally bought a ladies jumper from the Market Harbourer store just before Christmas. Unfortunately a hole appeared under the arm. Took garment back to the store where the staff were amazing on both occasions. Issued a refund immediately with no fuss. Went on line reordered the same jumper and it was delivered within a few days. Great company and will definitely use the MH store again.

January 15, 2024
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hi there,
Thank you for taking the time to leave your 5* review.

I’m happy to hear you have had a positive experience at one of our stores. We are glad this issue has been resolved for you, and apologise for any inconvenience caused.

Take care. -GM

Rated 5 out of 5 stars
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I love the quality and style fat face…

I love the quality and style fat face produce.
Staff are always happy and helpful

December 30, 2023
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Perfect luxury bedding choice

Very pleased with the linen duvet set. I wanted to try it for a long time. I bought it as a Christmas gift for myself. Good quality, feels nice to the skin, perfect luxury bedding choice.

December 11, 2023
FatFace - MARKET HARBOROUGH 2 logo

Reply from FatFace - MARKET HARBOROUGH 2

Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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