FatFace - OXFORD 3 Reviews 149

The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall people. I am only 5ft 2. However, I would still visit the shop and online regularly.

Love the clothes and quality, friendly staff .

Clothes fitted well and are an attractive colour. Customer service was helpful and friendly.

Good cloths that fit well and are well made

Prompt deliveries
Good customer care
You need to do less of ranges of same clothes

Always a good experience at FatFace, the sizing is always the same, which means I can buy with impunity. My last two purchases I haven't even tried on as I know they will fit. I'm xxxl Tall

Good quality and variety clothing very helpful and friendly staff.

The clothes were lovely but much too big. I was unable to order the size down on the website as it was out of stock and this size was not in the shop so I had to return my items with no replacements

I really enjoyed the experience at the store. I bought an item online to pick it up in-store! I was surprised that the order was delayed. I asked for help at the store, and the woman there was super helpful and even called to check on the order. I received it a few days later, as soon as I spoke to her. She's been working at the store for a while now.

The staff in my local (Oxford) branch of FatFace have been extremely approachable and helpful on my last few visits. I had to return something I'd ordered online and the process was very quick and straightforward. It all makes for a pleasant shopping experience.

All good no complaints

Good job, quick and items are ok

Helpful team members and great product. I was picking something up which I'd had delivered to the store, and it was easy to exchange the size in store. I've knocked off a star because the product (slippers) came in too much unnecessary plastic packaging.

Ordered on line and was able to collect the following day from my local branch. V. Good and friendly service

Love our Oxford store the staff are fabulous making it a joy to shop! Lots to choose from whether it's clothes accessories bags shoes and boots. Usually find something gorgeous to buy!!!!!

Great service. Sales assistance with interest in customers providing sound advice. Most of all good quality of goods.

Very quick service and lovely staff! Thank you. Definitely will come back

I’ve shopped at FatFace for many years and this has to be the worst, most unfriendly and intimidating store I’ve ever been in.

With it being the run up to Christmas I was made to feel incredibly uncomfortable. Beverly on the checkout. Incredibly rude. Not to mention another colleague stalking me and my partner around the store. I understand stores taking precautions but obviously stalking a customer who's browsing for Christmas gifts, very uncomfortable. Don’t do it or make it less obvious, don’t make my description or my partners on your headsets loudly. And then being snapped at for asking a question after paying for my goods and having the receipt being shoved into my hand. I just wanted to get out of the store as quickly as I could whilst I was still being watched and stalked out of the store, the staff dampened my mood whilst I was out Christmas shopping and tarnished my day and overall experience whilst in Oxford.

I’ve never been treated like this in a FatFace store before. I’m incredibly disappointed for the lack of respect Beverly and the other colleagues in this store have for their customers and have told many of my friends and family members to avoid this particular store in Oxford.
If you don’t want your Christmas being ruined, avoid Oxford FatFace at all costs.

Unfortunately the garments were too long. However they reim reimbursed immediately and with care.