The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... See more
Company replied
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See what reviewers are saying
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... See more
Company replied
Well set out store. Labels clear. Discounted prices clearly written. We were with young children and the assistant kindly pointed out the colouring and bauble activity which the five year old was hap... See more
Company replied
Always a good experience at FatFace, the sizing is always the same, which means I can buy with impunity. My last two purchases I haven't even tried on as I know they will fit. I'm xxxl Tall
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, United Kingdom
- 01865 251428
4.5
Excellent
149 reviews
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On Saturday 30 March Bev in Oxford…
On Saturday 30 March Bev in the Oxford store was very friendly & welcoming when I entered the store, this meant I was more keen to go back with a question & she helped with what I was looking for. A definite asset to the store. Makes me keen to go back.
March 30, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service from Bev
Very friendley service Beverly helped me find my size and helped me work out discount
March 30, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick friendly service
I ordered online for collection in store. It was quick to be ready fornpuck up and in store pick up was simple and fast.
February 14, 2024
Reply from FatFace - OXFORD 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Really helpful & made a fuss of our…
Really helpful & made a fuss of our dog, which was lovely.
February 12, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fat Face in oxford
Beverley in the Fat Face in the oxford store was efficient and helpful with the return I needed to make.
February 12, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great assistance 👍
My server Beverly was incredibly kind, helpful and resourful. She assisted me in finding information about sales items and was very friendly :)
February 1, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - OXFORD 3
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you found Bev in the Oxford store to be so lovely when you visited. I will be sure to pass on your comments to the team. I hope you continue to enjoy your visit to our stores.
All the best, MM
Always fact face is my favourite shop…
Always fact face is my favourite shop staff are always very friendly and helpful
January 12, 2024
Reply from FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and have had such a lovely experience at one of our stores.
We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Sarah made my visit to fatface great…
Sarah made my visit to fatface great recently! Your Oxford Store Staff are always very pleasent and helpful! Thank for making my day 😁 fun!
January 20, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round service
Excellent all round service provided by Bev, very pleased with my experience.
January 20, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Went to the Oxford branch for returning…
Went to the Oxford branch for returning clothes and purchasing extra items. Meg (sorry if I got the name wrong) is really helpful and patient when helping me to handle all these.
January 20, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good service from Beverly
Good service from Beverly, but rather a long wait as she was the only one on the til
January 20, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Good Afternoon,
Thank you for taking the time to leave us a review!
I am glad to hear you have had a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Friendly and knowledgeable customer…
Friendly and knowledgeable customer service. Bev was calm and competent.
January 19, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bev was very approachable
Bev was very approachable, informative and efficient. She is a credit to your team. This was just before Christmas and she was so festive in her kindness.
December 17, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful and good quality
Great quality, beautiful clothes, original gifts for Christmas.
December 20, 2023
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ask for Bev!
We were served by a lovely lady called Bev who made our experience personal. She was polite and funny and a pleasure to chat to.
December 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Good afternoon, Harley.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
beverley was very kind and helpful
beverley was very kind and helpful, thank you :)
December 23, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Vicki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beverly was great :)
December 23, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Jack
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dresses for a summery Xmas!
Delivery was very fast and the dresses I bought were exactly what I expected. I’m really happy!
December 9, 2023
Reply from FatFace - OXFORD 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff
Assistant Dilip went above and beyond to get security tag removed from item that had been purchased at Paddington. Very helpful.
December 13, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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