The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... See more
Company replied
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Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... See more
Company replied
Well set out store. Labels clear. Discounted prices clearly written. We were with young children and the assistant kindly pointed out the colouring and bauble activity which the five year old was hap... See more
Company replied
Always a good experience at FatFace, the sizing is always the same, which means I can buy with impunity. My last two purchases I haven't even tried on as I know they will fit. I'm xxxl Tall
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, United Kingdom
- 01865 251428
4.5
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The clerk (Ann) was extremely helpful
The clerk (Ann) was extremely helpful. She explained the return policy very clearly and helped me make a choice of which item to buy for my son.
December 12, 2023
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent staff member
Bev was very helpful and managed both the click and collect and the return without any fuss despite it being the first time she had done this! Very friendly staff memeber - an asset to the company
December 4, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Bev was very helpful when I was looking…
Bev was very helpful when I was looking for something that wasn’t out - she found exactly what I was I looking for.
Good store, tidy, plenty of stock & sizes & friendly happy staff!
December 3, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice met Bev today
Nice met Bev today, she’s helpful and kind, glad to visit store again!
November 27, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Nissy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer service from Vicky in…
Amazing customer service from Vicky in the Oxford store,helped me choose the nicest things for my Wife.
An asset to the company,will visit again.
November 1, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A good visit
Well set out store. Labels clear. Discounted prices clearly written. We were with young children and the assistant kindly pointed out the colouring and bauble activity which the five year old was happy to engage in. ( Bev, I believe) This gave us a bit easier browsing time.
Bev was excellent and friendly on the till, but a queue had built up and it seemed that there were no more till trained assistants for a while, though eventually a second came.
November 25, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
I was served by Beverley who was very polite and friendly. I mentioned that my purchase was a gift and she gave my some gift wrap for it. She was very patient with my having such a long email address.
November 25, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Simon, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Bev is a lovely shop assistant and very…
Bev is a lovely shop assistant and very kind and cheerful and made the shop welcoming. She gave an extra hand helping me find christmas socks.
November 15, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Thank you for your 5* review regarding your recent visit to our Oxford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Bev was a great help whilst I was…
Bev was a great help whilst I was trying to find the best fit in a pair of slippers, totally on board to help with anything I needed.
November 11, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Order came quickly
October 28, 2023
Reply from FatFace - OXFORD 3
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good products and friendly staff
I popped into the store to buy a small Christmas present. I found what I was looking for, and I was pleased by the quality and price. I was served by Bev at the till - she was very friendly and helpful.
October 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Carly
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bev was super friendly and lovely……
Bev was super friendly and lovely… nicest chat I’ve had at a till!
October 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Stella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bev was lots of fun
Bev was lots of fun. Lots of clothes in the sale. Very tidy store
October 28, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good service and lovely items
I ordered some slippers, pyjamas and a hat online and my order was delivered quickly. The slippers are so cosy and warm, and the pyjamas are really comfy. Unfortunately the hat was a bit small for me but I was able to return it in store and the staff were really helpful and friendly.
October 12, 2023
Reply from FatFace - OXFORD 3
Hi Keen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beverly was super helpful and went out…
Beverly was super helpful and went out of her way to assist us.
October 16, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Helpful and friendly service from…
Helpful and friendly service from Beverly today. 😀
October 16, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Everybody at the shop was very kind and…
Everybody at the shop was very kind and helpful
September 25, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Last minute shop but great service!Arrived at the shop at the end of the…
Arrived at the shop at the end of the day, soaked with rain and Mia was extremely calm and helpful. I was looking for a handbag and she showed me several around the store, having listened to what I needed and I found the perfect one. As I was waiting to pay, I noticed a dress which I liked. Mia found 2 different sizes and a longer style which saved me several trips to the changing room. Found the perfect size and felt very happy with the help I had.
October 13, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Thank you for your 5* review regarding your recent visit to our Oxford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Sajal at the Oxford branch was really…
Sajal at the Oxford branch was really friendly and effective around a return I did on an item. Thanks 👍
October 11, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Bruno
Thank you for taking the time to share your recent experience with us.
Please be assured that I will ensure that this is passed on on your behalf.
EP
Beverly Jack was very warm and…
Beverly Jack was very warm and welcoming. Lovely way to start the shopping day in Oxford
September 30, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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