Incredibly fast delivery and lovely items that fit to size with the usual fat face quality We also visited the store in Oxford and the staff were lovely Bring back the fat face store in Swindon o... See more
Company replied
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Lovely company lovely clothes and accessories if you can't find it in your local store its usually online!! Very easy to order online quick delivery and always well packaged. Friendly happy helpful st... See more
Company replied
I love the cotton garments from Fatface. They are well made and the quality is extremely good. On line ordering is simple and collection in store efficient.
Company replied
The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, United Kingdom
- 01865 251428
4.5
Excellent
159 reviews
Asks customers to review
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Friendly and knowledgeable customer…
Friendly and knowledgeable customer service. Bev was calm and competent.
January 19, 2024
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bev was very approachable
Bev was very approachable, informative and efficient. She is a credit to your team. This was just before Christmas and she was so festive in her kindness.
December 17, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful and good quality
Great quality, beautiful clothes, original gifts for Christmas.
December 20, 2023
Reply from FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ask for Bev!
We were served by a lovely lady called Bev who made our experience personal. She was polite and funny and a pleasure to chat to.
December 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Good afternoon, Harley.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
beverley was very kind and helpful
beverley was very kind and helpful, thank you :)
December 23, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Vicki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beverly was great :)
December 23, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Jack
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dresses for a summery Xmas!
Delivery was very fast and the dresses I bought were exactly what I expected. I’m really happy!
December 9, 2023
Reply from FatFace - OXFORD 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff
Assistant Dilip went above and beyond to get security tag removed from item that had been purchased at Paddington. Very helpful.
December 13, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The clerk (Ann) was extremely helpful
The clerk (Ann) was extremely helpful. She explained the return policy very clearly and helped me make a choice of which item to buy for my son.
December 12, 2023
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent staff member
Bev was very helpful and managed both the click and collect and the return without any fuss despite it being the first time she had done this! Very friendly staff memeber - an asset to the company
December 4, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Bev was very helpful when I was looking…
Bev was very helpful when I was looking for something that wasn’t out - she found exactly what I was I looking for.
Good store, tidy, plenty of stock & sizes & friendly happy staff!
December 3, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice met Bev today
Nice met Bev today, she’s helpful and kind, glad to visit store again!
November 27, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello Nissy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer service from Vicky in…
Amazing customer service from Vicky in the Oxford store,helped me choose the nicest things for my Wife.
An asset to the company,will visit again.
November 1, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A good visit
Well set out store. Labels clear. Discounted prices clearly written. We were with young children and the assistant kindly pointed out the colouring and bauble activity which the five year old was happy to engage in. ( Bev, I believe) This gave us a bit easier browsing time.
Bev was excellent and friendly on the till, but a queue had built up and it seemed that there were no more till trained assistants for a while, though eventually a second came.
November 25, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
I was served by Beverley who was very polite and friendly. I mentioned that my purchase was a gift and she gave my some gift wrap for it. She was very patient with my having such a long email address.
November 25, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Simon, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Bev is a lovely shop assistant and very…
Bev is a lovely shop assistant and very kind and cheerful and made the shop welcoming. She gave an extra hand helping me find christmas socks.
November 15, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Thank you for your 5* review regarding your recent visit to our Oxford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Bev was a great help whilst I was…
Bev was a great help whilst I was trying to find the best fit in a pair of slippers, totally on board to help with anything I needed.
November 11, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Order came quickly
October 28, 2023
Reply from FatFace - OXFORD 3
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good products and friendly staff
I popped into the store to buy a small Christmas present. I found what I was looking for, and I was pleased by the quality and price. I was served by Bev at the till - she was very friendly and helpful.
October 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Carly
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bev was super friendly and lovely……
Bev was super friendly and lovely… nicest chat I’ve had at a till!
October 29, 2023
Unprompted review
Reply from FatFace - OXFORD 3
Hi Stella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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