Thank you to Madison who patiently sorted out a problem for me this afternoon and was so helpful!! Thanks a million!
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See what reviewers are saying
Today at the Paddington store was the best customer service I have experienced in a very long time. Normally, I am reluctant to go into social settings. However, Sam made what I was looking for so eas... See more
Company replied
The store didn’t have my size in a dress I chose- it was just what I was looking for. The assistant without any hesitation ordered it for me and I collected it in store . Perfect and in the sale . Gre... See more
Company replied
The product is fantastic however the experience not so. I was charged 40% more than the online price. I contacted customer service on WhatsApp and was told to go back to the store. Contacted the store... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 8 The Lawn, Paddington Station, W2 1HB, London, London, United Kingdom
- 02072 622967
4.5
Excellent
83 reviews
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Thank you to Madison
Thank you to Madison who patiently sorted out a problem for me this afternoon and was so helpful!! Thanks a million!
May 23, 2026
Unprompted review
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
The store didn’t have my size in a dress I chose- it was just what I was looking for. The assistant without any hesitation ordered it for me and I collected it in store . Perfect and in the sale . Great customer service
April 24, 2026
Reply from FatFace - PADDINGTON
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Worth their "wait"
Great to go into the store find everything i had seen on line but wanted to try on. Loved them all plus 1 more. The only hiccup was that they couldn't take card payments that day, so I had to leave without them.
However, ordered all, plus 1, online, knowing the sizes and fit were right. I love fat FatFace clothes!
March 17, 2026
Reply from FatFace - PADDINGTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beware of instore prices…
The product is fantastic however the experience not so. I was charged 40% more than the online price. I contacted customer service on WhatsApp and was told to go back to the store. Contacted the store and they said that all they can do is return the product and issue a refund. As the purchase was an impulsive one and the nearest Fatface store quite a distance I was looking for some better options. No one mentioned that the product could be returned at a Next store. So I ordered online for a free delivery to my nearest Next store and whilst collecting the parcel returned the product purchased in store. So Fatface lost money plus environmental impact. Will think twice before buying in store.
January 17, 2026
Reply from FatFace - PADDINGTON
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Nicely presented store
Nicely presented store. Great products. Bought the moose PJs. Lovely fit and Quality and super it’s charity connected.
January 6, 2026
Reply from FatFace - PADDINGTON
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - PADDINGTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Excellent quality
Excellent quality top and fits perfectly. It was in the sale too so I am very happy with the price also!
October 27, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality but no space for the XS ones...
I love Fat Face because the attention is really good, the store at Paddington is so lovely!! And the quality is great, but I'm a bit disappointed about the sizes... like the smallest trousers or shoes are still big :( impossible for an XS to find one of these items...
October 10, 2025
Reply from FatFace - PADDINGTON
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Exceptional customer service!
Thank you to Fawzi and Virginia who made my experience in store one of the most memorable and exceptional customer service experiences. The store manager Fawzi went out of his way to exchange a faulty item and all in time before my train back home! It was such a positive experience that I'll definitely pop back in on my next trip to London and I recommend anyone waiting or arriving by train to do the same!
October 7, 2025
Unprompted review
Reply from FatFace - PADDINGTON
Hi Robyn,
Thank you so much for your kind words! We're absolutely delighted to hear that Fawzi and Virginia made your visit such a memorable one. Providing exceptional service is what we strive for, and it's wonderful to know that Fawzi went the extra mile to ensure your item was exchanged in time for your train.
Thank you again for your review. LE
Wrong store delivery delayed collection
Ordered delivery to store and it was sent to the wrong store. Was therefore 4 days late. Good job it wasn't needed for that weekend but as I'm not in London every day I had to make a special trip to get it by deadline
October 1, 2025
Reply from FatFace - PADDINGTON
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Very good customer service.Staff was very polite and helpful.
Staff was very helpful.
September 23, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Today at the Paddington store was the…
Today at the Paddington store was the best customer service I have experienced in a very long time. Normally, I am reluctant to go into social settings. However, Sam made what I was looking for so easy for me and was so attentive. He went far and beyond to make sure I got what I needed.
September 17, 2025
Unprompted review
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I’ve bought 2 navy tops fromFatFace…
I’ve bought 2 navy tops fromFatFace recently - love them both
September 8, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am happy with the quality of the…
I am happy with the quality of the dress and service is very good
September 12, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The choice of drowning and shopping for…
The choice of drowning and shopping for want I was looking for was great ,I found want I was looking for and it was in the he sale too,love the style and colors.
Thanks
August 17, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Manager was excellent especially as…
Manager was excellent especially as there was a glitch with the computer.
July 7, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Had the best experience today with Sam at Fat Face
Had the best experience today at Fat Face Paddington - the assistant manager Sam was so helpful and took the time to find out what I was looking for and advise me on making my purchase. It was the best customer service I think I’ve ever received. Thank you so very much to Sam and the Paddington team
August 3, 2025
Unprompted review
Reply from FatFace - PADDINGTON
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you had such a great experience at our Paddington store. Sam will be over the moon to know their service made such a positive impression. We’ll be sure to pass along your kind words to them and the rest of the team. Thank you, LE
Needed in a hurry and they delivered
Needed in a hurry and they delivered! Excellent quality as always
May 16, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No hassle
Received the 3 items quickly after collecting from my local shop! All perfect! The guys in the shop were really lovely also, which always helps!
May 11, 2025
Reply from FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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