Thank you to Madison who patiently sorted out a problem for me this afternoon and was so helpful!! Thanks a million!
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See what reviewers are saying
Today at the Paddington store was the best customer service I have experienced in a very long time. Normally, I am reluctant to go into social settings. However, Sam made what I was looking for so eas... See more
Company replied
The store didn’t have my size in a dress I chose- it was just what I was looking for. The assistant without any hesitation ordered it for me and I collected it in store . Perfect and in the sale . Gre... See more
Company replied
The product is fantastic however the experience not so. I was charged 40% more than the online price. I contacted customer service on WhatsApp and was told to go back to the store. Contacted the store... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 8 The Lawn, Paddington Station, W2 1HB, London, London, United Kingdom
- 02072 622967
4.5
Excellent
83 reviews
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Super customer service
Super customer service. Good quality men's shirts. Easy ordering in-store and online.
October 24, 2023
Reply from FatFace - PADDINGTON
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Reply from FatFace - PADDINGTON
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Kind and timely
Very good, convenient, shop timetable, kind staff and timely deliveries.
September 28, 2023
Reply from FatFace - PADDINGTON
Good afternoon, Claudia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Paddington store.
Take care, JB
Very friendly and helpful staff.
August 16, 2023
Reply from FatFace - PADDINGTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Happy
Good notifications, easy to pick up after disastrous attempt to purchase same item through M & S
August 11, 2023
Reply from FatFace - PADDINGTON
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I love Airlie sweatshirts
I love the Airlie sweatshirts. They fit well and look great on me. I wear them for leisure and the less formal days at work. If I have a complaint, it's that they don't last as long as I'd like. That's when holes appear in the sleeves. I appreciate Fatface's sale. I can buy an Airlie for a reasonable price given the lifespan. I collect from store at Paddington Station. The staff are lovely, welcoming and knowledgeable about their products. Not to mention where to get them if they're not in their own shop's stock.
April 23, 2023
Reply from FatFace - PADDINGTON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Beautiful item!
Beautiful item! Easy process, very quick delivery and I highly recommend shopping online at FatFace.
April 25, 2023
Reply from FatFace - PADDINGTON
Good afternoon, Farida
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Ordered myself a new shirt turned up on…
I Ordered myself a new shirt it turned up on time and eeee!! By heck it’s grand tha knows god I
April 22, 2023
Reply from FatFace - PADDINGTON
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Speedy service and excellent customer…
Speedy service and excellent customer service. I highly recommend!
April 3, 2023
Reply from FatFace - PADDINGTON
Good Morning
Thank you for your review.
I am so pleased to hear that your order arrived with you quickly.
I hope you enjoy your new purchase and have a lovely weekend.
EP
Quiet shop despite busy location at…
Quiet shop despite busy location at London Paddington; one changing room was only available but a substantial one to try on the items; the purchase was made online (two girls' jackets); lovely and good quality items; my girls love them and definitely will enjoy wearing them
April 2, 2023
Reply from FatFace - PADDINGTON
Good afternoon, Dominika
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Paddington store or online.
Take care, JB
Good quality clothing and a good range…
Good quality clothing and a good range of jewellery. The staff where helpful and pleasant
March 19, 2023
Reply from FatFace - PADDINGTON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Good stock and very helpful staff
September 28, 2022
Reply from FatFace - PADDINGTON
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Reply from FatFace - PADDINGTON
Good Afternoon Robert,
Thank you for your 5 star review. I am so happy to hear of your great experience shopping with us! We look forward to you carrying on your custom with us in the future.
Have an amazing rest of your week -KC
Ombretta was amazing
Ombretta was amazing. I'm an exotic dancer, came in after a very long night (and morning) and she was so kind and polite, treated me like any other customer with no judgement and helped me pick out some gorgeous pants :) She made a real difference to my mood.
June 8, 2022
Unprompted review
Reply from FatFace - PADDINGTON
Hi Coco,
Thank you for your 5* review. It is great to hear such positive feedback about our Paddington Store.
Take care, EG
Like the style of clothes
Bought a gilet online which I'm very pleased with. The sizing guidelines seem off to me but no problems returning it to Paddington where the staff were friendly and efficient and then got the size down which fits well. Particularly appreciate the good deep pockets
May 17, 2022
Reply from FatFace - PADDINGTON
Hello Jack,
Thank you for your 5 star review. So happy to hear you are pleased with your new gilet.
Have a great day!
Take care, CT
Lovely quality breton top made from…
Lovely quality breton top made from organic cotton. Very soft to touch and will definitely get lots of wear out of!
May 10, 2022
Reply from FatFace - PADDINGTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
I love Fat Face clothing however the…clothes are made in China
I love Fat Face clothing however the clothes are made in China. Hopefully they will look at other countries for manufacturing. I will at that time buy more. Until then NO. I WILL NOT SUPPORT a company that does business in a communist country that promotes inhumane conditions.
April 3, 2022
Reply from FatFace - PADDINGTON
Hi Darlene
Thank you for taking the time to leave a review. Your comments have been noted and will be passed on the the relevant department. In the meantime if you wish to discuss this further, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Thanks to Emily at Fatface Paddington I…
Thanks to Emily at Fatface Paddington I ve found a perfect coat for my London trip
January 22, 2022
Unprompted review
Reply from FatFace - PADDINGTON
Thank you for leaving a 5 star review for the Paddington store, we are glad you love your coat too.
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