I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... See more
Company replied
Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
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See what reviewers are saying
Quick delivery of order. Up to date notifications of progress of order. Friendly helpful staff always. Important to try items as sizing can sometimes vary depending on product
Company replied
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
277 reviews
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All of the team were helpful
All of the team were helpful, happy and could not do enough to make my experience a good one.
July 15, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Millie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kyra
Kyra, the lady managing the changing rooms was very helpful and happy, fetching a different size for me.
June 4, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care, KS
Staff were really helpful.
May 5, 2023
Reply from FatFace - PLYMOUTH 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this fat face store in Plymouth
I love this fat face store in Plymouth, the staff are warm friendly helpful and knowledgeable
May 1, 2023
Reply from FatFace - PLYMOUTH 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with service
Very happy with service. Used click and collect service to Plymouth store. Staff very helpful and friendly and helpful.
April 29, 2023
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and stress free pick up
I ordered online for collection at the store. My product arrived within the stated date and collection was quick and stress free
May 1, 2023
Reply from FatFace - PLYMOUTH 2
Hi Tony,
Thank you for leaving us this 5* review!
I'm glad that you had a good online shopping experience and that the collection process was easy. I hope you enjoy your new purchase.
Have a great day!
JH
Love fat face clothes
Love fat face and the Plymouth store where I shop. Staff are always friendly and helpful. Store is always tidy and looking good. Love fat face clothes as they fit well and suit my style.
April 18, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Items ordered arrived very quickly
Items ordered arrived very quickly. I needed to return 2 items which I did using the Plymouth store - staff were very helpful and friendly.
April 18, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The website was easy to navigate
The website was easy to navigate. I was kept informed about the progress of my order and the staff at the chosen store were very attentive and helpful
April 21, 2023
Reply from FatFace - PLYMOUTH 2
So happy to hear of your easy shopping experience with us! We look forward to welcoming you back soon! - RS
Lovely friendly staff and very helpful
April 20, 2023
Reply from FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear. Take care, BP
Reply from FatFace - PLYMOUTH 2
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Reply from FatFace - PLYMOUTH 2
Hello Sarah, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - PLYMOUTH 2
Hello Sarah,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our product's fit and size.
Have a lovely day!
Take care, SK
Reply from FatFace - PLYMOUTH 2
Hello Jane,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Helpful friendly staff
March 22, 2023
Reply from FatFace - PLYMOUTH 2
Good afternoon, Sally
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Reply from FatFace - PLYMOUTH 2
Hello Sue,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received and that you find the ordering system easy.
Have a great day! DW
Customer service assistant was rude,i…
Customer service assistant was rude,i waited for ages whilst she talked to a colleague about that evening plans.
She signed when i said i was returning items and then was abrupt
March 9, 2023
Reply from FatFace - PLYMOUTH 2
Hi, I am very sorry to hear this. I will certainly feedback your comments. In the meantime if you have not received your refund, then please get back in touch with our Customer Services Team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Awful customer service
Awful customer service. Employees are very rude.
March 11, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Jenna,
Thank you for leaving us your review and we are sorry to learn of your experience. We have sent an email requesting some further information so that we can look into this further for you. Thank you, SC
Another easy shopping experience at…
Another easy shopping experience at FATFACE Plymouth. Excellent help from sales assistant Martin, with size and colour matches. Martin made the experience effortless. And to top it all off a 'random act of kindness'. Thank you FATFACE
February 19, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi there, Thank you for taking the time to leave a 5 * review. This is wonderful to hear that you are happy with our service. I will pass on your feedback :) sk
Jacob is a gem
I visited FatFace today to buy some PJs and was impressed by the customer service I received. Jacob, you are a gem!
January 31, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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