I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... See more
Company replied
Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
Company replied
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leading the way
Ordered jeans online and requested they be delivered to the Plymouth shop. I received regular e mail feedback as to the order progress.
The Jeans were received in the shop within 3 days (the estimated timescale being 5-7 days).
The staff in the shop were very helpful and friendly especially towards our little Cockapoo giving him treats and fuss, who now tries to take us into the shop when passing by.
October 22, 2023
Reply from FatFace - PLYMOUTH 2
Hi there Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
If you go instore the staff are…
If you go instore the staff are amazing, shout out to plymouth and taunton store, Always helpful and give an honest opinion (when trying on many different styles ) and trying to make your mind up. Quality of clothes do more than one season and ordering online is easy and exceptional delivery. Never had a problem with returning goods, replacements ordered inshore.
October 17, 2023
Reply from FatFace - PLYMOUTH 2
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We was served by Megan
We was served by Megan, who was extremely helpful and give more than required assistance to my wife. She made both of us extremely relaxed and gave expert advise.
We were then passed personally to Ella who was again extremely polite and kind.
I would recommend Fat Face Plymouth soaly on Megan and the Ella on the till.
October 28, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Megan at Fatface plymouth was very…helpful and had a very friendly attitude, often unknown in some stores.
Megan at Fatface plymouth was very helpful
October 17, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery
Online order collected from FatFace's Plymouth store ... quick, easy and free. My reason for giving 4 stars is that the garment ordered was crammed into a very small bag and so was really creased. On this occasion I have returned the item as it didn't suit me.
October 10, 2023
Reply from FatFace - PLYMOUTH 2
Hello Rose, thank you for taking the time to leave your review.
I am sorry to hear that your item arrived in a smaller package than it should have done. I will be sure to pass this on to our warehouse.
Take care, LE
Great experience from start to finish
October 10, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - PLYMOUTH 2
Good afternoon, Lydia
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Love you FatFace Plymouth
Great service and conversation from Claire and Kirsty at FatFace Plymouth 🙏
Bought black Bethany Biker Jacket with 20% off, what a bargain!
Will no doubt see you lovely ladies real soon 😊
September 28, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Megan in Drake Circus store, Plymouth …
Megan in Drakes Circus store was fantastic. Really helpful and an absolute delight. Thank you so much Megan. Shopper's should definitely visit
September 26, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello Michelle
Thank you for your lovely review after visiting one of our stores! This is such great feedback.
Take care, LE
fitting rooms
recently visited the fatface store in plymouth and i was greeted by a lovely polite lady named Alysia. She was very helpful on the fitting rooms and helped me choose an outfit for an occasion i was attending. she is a great asset to the store. will be visiting again!
September 16, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Mia, thanks for taking the time to review. It's so great to hear that Alysia from our Plymouth store was so helpful and welcoming - I'll make sure your kind words are passed on to the store. We can't wait to welcome you back again! Take care, CD
Helpful
Staff great in Plymouth asked about the children's section told it would be back after the sale rails go and more autumn selection comes in.
September 12, 2023
Reply from FatFace - PLYMOUTH 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Emma is amazing
Today I was struggling to find the right clothes to suit my shape and was assisted by the lovely Emma, who went above and beyond to find the perfect dresses which looked amazing and flattering. Thank you for your kindness, tips and expertise I'll be back soon 😊
September 20, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello Luci
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order
Easy to order, delivered when it was expected, returns easy in store or via my local post office
September 9, 2023
Reply from FatFace - PLYMOUTH 2
Hi Sharon, thanks for taking the time to leave a review. It's good to hear that everything was easy for you, including the returns (although a shame that not everything was quite right for you!). Hopefully we can earn 5 stars next time! Take care, CD
Good Service
I visited Fatface in Drake Circus Plymouth yesterday and received the best customer service !
Well done Freya. You are an asset to your store.
September 15, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lucy gave excellent service
Lucy gave excellent service. And was very patient with my partner who needed a pair of jeans gx
August 31, 2023
Reply from FatFace - PLYMOUTH 2
Hello Gail
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
August 26, 2023
Reply from FatFace - PLYMOUTH 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Friendly staff
Emma the assistant was very polite and friendly, sharing in my excitement when my old gift card worked!
August 29, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely friendly staff
Lovely friendly staff. Great atmosphere. I ordered the item on line and was able to try it on. Which was fab. To be able to collect from the store was great.
August 19, 2023
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.