Quick delivery of order. All staff who I dealt with were extremely helpful and friendly. There was no issues with returning an order which didn't fit well and in replacing that item.
Company replied
Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
Company replied
I went in Fatface shop today in the Mall in Plymouth City Centre Devon and bought a pair of black leather sandels . I have such awkward feet and always have difficulty buying shoes . I must say i was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - PLYMOUTH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always a pleasure to shop in Fatface…
Always a pleasure to shop in Fatface Plymouth. Staff are very friendly and helpful.
November 22, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Denise, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Excellent service at Fat Face Plymouth…
Excellent service at Fat Face Plymouth today from the young lady who served us, I think she was called Caitlyn, nothing was too much bother, a real credit to the company.
November 24, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
The young lady that served me was…
The young lady that served me was pleasant and polite and very helpful.
She was a credit to the store. Many thanks, Ron
November 20, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Good morning, Ronald
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ned is a 🌟
I visited my local Fatface in Plymouth on Christmas light switch on night this year. I needed a birthday present for the following day. I knew exactly what I wanted but couldn't see myself. Ned offered to check the stock room, with no luck. I was busy trying to decide on another pair and chatting to the other shop assistant and manager. Ned returned after at least 5 minutes with a giant grin on his face. He had searched through boxes and found me a pair. I was so happy. This was definitely above and beyond! I'm so glad I like to talk! The whole staff team are wonderful, but Ned deserves a Christmas bonus for sure. Lovelystore, amazing staff and fabulous quality clothes aswell.
November 16, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello Emmeline,
Thank you for your 5* review regarding your recent visit to our Plymouth store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy returns to the store...and super…
Easy returns to the store...and super fast delivery on orders.
November 4, 2023
Reply from FatFace - PLYMOUTH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Very welcome
Warm, kind treatment from Claire which made me feel very welcome and cosy. Beyond professionalism she kindly wrap my purchase very nicely.
November 10, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the autumn feels
Very happy with my purchase ordered online click and collect arrived quickly ordered my usual size 16 however returned to store and exchanged for 14 quick easy exchange love this jacket perfect for autumn walks love the check detail
October 22, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I love the new designs and dependable…
I love the new designs and dependable Fat Face quality! I would buy more items if they weren’t so pricey.
October 26, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to collect and like the facts I…
Easy to collect and like the facts I can use the store to do a return if need be
October 19, 2023
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Leading the way
Ordered jeans online and requested they be delivered to the Plymouth shop. I received regular e mail feedback as to the order progress.
The Jeans were received in the shop within 3 days (the estimated timescale being 5-7 days).
The staff in the shop were very helpful and friendly especially towards our little Cockapoo giving him treats and fuss, who now tries to take us into the shop when passing by.
October 22, 2023
Reply from FatFace - PLYMOUTH 2
Hi there Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
If you go instore the staff are…
If you go instore the staff are amazing, shout out to plymouth and taunton store, Always helpful and give an honest opinion (when trying on many different styles ) and trying to make your mind up. Quality of clothes do more than one season and ordering online is easy and exceptional delivery. Never had a problem with returning goods, replacements ordered inshore.
October 17, 2023
Reply from FatFace - PLYMOUTH 2
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We was served by Megan
We was served by Megan, who was extremely helpful and give more than required assistance to my wife. She made both of us extremely relaxed and gave expert advise.
We were then passed personally to Ella who was again extremely polite and kind.
I would recommend Fat Face Plymouth soaly on Megan and the Ella on the till.
October 28, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Megan at Fatface plymouth was very…helpful and had a very friendly attitude, often unknown in some stores.
Megan at Fatface plymouth was very helpful
October 17, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery
Online order collected from FatFace's Plymouth store ... quick, easy and free. My reason for giving 4 stars is that the garment ordered was crammed into a very small bag and so was really creased. On this occasion I have returned the item as it didn't suit me.
October 10, 2023
Reply from FatFace - PLYMOUTH 2
Hello Rose, thank you for taking the time to leave your review.
I am sorry to hear that your item arrived in a smaller package than it should have done. I will be sure to pass this on to our warehouse.
Take care, LE
Great experience from start to finish
October 10, 2023
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - PLYMOUTH 2
Good afternoon, Lydia
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Love you FatFace Plymouth
Great service and conversation from Claire and Kirsty at FatFace Plymouth 🙏
Bought black Bethany Biker Jacket with 20% off, what a bargain!
Will no doubt see you lovely ladies real soon 😊
September 28, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Megan in Drake Circus store, Plymouth …
Megan in Drakes Circus store was fantastic. Really helpful and an absolute delight. Thank you so much Megan. Shopper's should definitely visit
September 26, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello Michelle
Thank you for your lovely review after visiting one of our stores! This is such great feedback.
Take care, LE
fitting rooms
recently visited the fatface store in plymouth and i was greeted by a lovely polite lady named Alysia. She was very helpful on the fitting rooms and helped me choose an outfit for an occasion i was attending. she is a great asset to the store. will be visiting again!
September 16, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Mia, thanks for taking the time to review. It's so great to hear that Alysia from our Plymouth store was so helpful and welcoming - I'll make sure your kind words are passed on to the store. We can't wait to welcome you back again! Take care, CD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.