Quick delivery of order. All staff who I dealt with were extremely helpful and friendly. There was no issues with returning an order which didn't fit well and in replacing that item.
Company replied
Location
Switch locationUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... See more
Company replied
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more
Company replied
I went in Fatface shop today in the Mall in Plymouth City Centre Devon and bought a pair of black leather sandels . I have such awkward feet and always have difficulty buying shoes . I must say i was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom
- 01752 601589
4.7
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Item purchased on line but initially in a store but not in my size.
I first saw the item that I purchased in a store in Plymouth but not in my size. Once I had a look on line I appreciated the ease of purchasing. The site was easy to operate and the delivery was good. Free returns if required but the size was perfect and quality very good.
March 31, 2024
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Chris Plymouth branch
We popped into to Plymouth FatFace store as this is our daughter's fav shop. At this time she is living in South Africa, so it's not something we can exchange if we get it wrong. We meet Chris, what a fantastic help he was. Very friendly and made us feel that we were not a nuisance, when we obviously were. We called our daughter discussing sizes. He even searched out a measuring tape for me. All the time smiling he went the extra mile to assist us. Thanks to Chris we bought three lovely dresses for our daughter. What a great asset to the company. Thanks to Chris we will be back.
March 18, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
5 Star Service
I was served by Sophia at the Plymouth Store and I received excellent service with a smile.
March 4, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi there, thank you for leaving this 5* review. We are very happy to hear of the amazing service received in our Plymouth Store, we will forward this on to them! Have a lovely day. TS
Megan was very helpful locating a pair…
Megan was very helpful locating a pair of chinos. The other staff were very friendly a pleasant shop to browse and purchase quality items.
March 2, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi Ian,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Attentive staff at Fat Face in Plymouth, your amazing!
I popped into the Plymouth Fat Face store just to take a quick look. I hate shopping and avoid it like a plague. I spotted a gorgeous jumper and found a denim skirt to go with it. Feeling overwhelmed with so many choices I wandered into the store some more. I needed to try them on. Well what happened next bowled me over. I was helped by two fantastic ladies, Kirsty and Claire. They went above and beyond by listening to my needs and bringing item after item down to the changing room for me to try. I accepted their help and was amazed at the outfits I tried on. Okay some were disastrous but they had a keen eye to what suited me more and off they rushed to bring an alternative. By the end of what seemed like a few hours I had so many clothes to choose from to buy I struggled to decide. I couldn’t thank them enough, they were so fun and brilliant to be around. They put me at ease and didn’t make me feel inferior or stupid. My whole life I’ve been useless at clothes shopping so this experience really boosted my confidence. Thank you both for being so incredible. Ps I hope you have a fantastic birthday party tomorrow. You deserve it!
February 29, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon rocking one of our styles! Have a lovely weekend! Warmest Regards TS
Amazing 🤩 recommend
February 11, 2024
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality products and arrived in…
Great quality products and arrived in store quickly for pickup. Lovely friendly staff who are helpful and great with the little ones.
February 2, 2024
Reply from FatFace - PLYMOUTH 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided and your order arriving with you quickly! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I always find things to buy
I always find things to buy, staff are always very helpful
January 16, 2024
Reply from FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Absolutely brilliantly comfortable…
Absolutely brilliantly comfortable clothes. Excellent service and ordering information.
Friendly and very helpful staff.
I'm converted to Fatface .
January 19, 2024
Reply from FatFace - PLYMOUTH 2
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and your feedback on the items.
We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Happy Shopper
I had to make a return my local store. The staff are always helpful and nothing seems to be too much trouble for them.
January 11, 2024
Reply from FatFace - PLYMOUTH 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - PLYMOUTH 2
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On line order delivered to store very…
On line order delivered to store very quickly.
December 5, 2023
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Good quality clothes and size 6 fits me…
Good quality clothes and size 6 fits me so well.
December 2, 2023
Reply from FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to order and easy to great collect
Easy to order and easy to collect. Great looking product. But it’s for my granddaughter, so obviously, I haven’t worn it.
December 2, 2023
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely clothes and staff
November 23, 2023
Reply from FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Purchased two dungarees online for a…
Purchased two dungarees online for a click and collect. Friendly service, package had a handle so no need for a separate bag.
November 20, 2023
Reply from FatFace - PLYMOUTH 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service from Bobbi at Plymouth
Great customer service from Bobbi at the Plymouth store
Exceptional service from Bobbi and her team
She was able to sort out my query and helped me to resolve the issue with my boots. Great attitude and customer service.
December 1, 2023
Unprompted review
Reply from FatFace - PLYMOUTH 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.