Banner for FatFace - PLYMOUTH 2

FatFace - PLYMOUTH 2 Reviews 

288
•
TrustScore 4.5 out of 5

4.7

Unit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... See more

Company replied

Rated 5 out of 5 stars

My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... See more

Company replied

Rated 5 out of 5 stars

Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... See more

Company replied

Rated 4 out of 5 stars

I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, United Kingdom

  • 01752 601589

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(288)

14,178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Arrived quickly. Delighted with purchase.

April 26, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Products really nice

April 23, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good Afternoon,

Thank you for taking the time to leave your review.

I am pleased to hear about your positive experience in our Plymouth store!
We look forward to welcoming you again!

Have a wonderful day!

Take care, ED

Rated 5 out of 5 stars

Good quality,good service & very easy &…

Good quality,good service & very easy & straightforward from ordering to collecting clothes ordered

April 24, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Excellent service every time quality of…

Excellent service every time quality of the clothing are 2nd to none and the flash sales they have are amazing value can’t fault fat face

April 23, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Ella and the team in the Plymouth…

Ella and the team in the Plymouth Drakes Circus shop were great - our young boys enjoyed the Easter egg hunt! Really helpful and child friendly, thank you!

April 6, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Good job FatFace

Friendly staff who were helpful in engaging my 2 year old. There was an Easter egg hunt for children with a small reward.

April 13, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good afternoon,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Plymouth store to be so friendly and helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Kyra the retail assistant was excellent…

Kyra the retail assistant was excellent with her service and smiled so much it made my day. She upsold me from one pair of shorts to two and flip flops that I didn’t even know I needed. The customer journey was a positive experience. Thank you

April 13, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Great t-shirt

Ordered online, collected a few days later. Great Henley t-shirt. Fits perfectly and colour goes with fleece.

April 2, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

An Easter Egg hunt made my visit more enjoyable for us all

I had a very enjoyable trip to the Plymouth store yesterday. I had my two young children with me so didn’t expect to stay long. I just wanted to try a jacket on that I’d seen online. However when we entered the store, Ella, one of the assistants invited my children to take part in an Easter Egg around the store. She gave them hints to find the eggs when they were stuck and they had a great time. I was able to browse more leisurely at all the new arrivals and it was much more enjoyable for me too knowing the children were occupied and not hassling me to leave the store. Ella even gave them a prize when they found all the eggs! Great idea Fat Face Plymouth!!

April 8, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Great service from Megan when we…

Great service from Megan when we couldn't find sizes. Really helpful and patient.

April 6, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Item purchased on line but initially in a store but not in my size.

I first saw the item that I purchased in a store in Plymouth but not in my size. Once I had a look on line I appreciated the ease of purchasing. The site was easy to operate and the delivery was good. Free returns if required but the size was perfect and quality very good.

March 31, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great service and product

Great service and product

March 21, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Chris Plymouth branch

We popped into to Plymouth FatFace store as this is our daughter's fav shop. At this time she is living in South Africa, so it's not something we can exchange if we get it wrong. We meet Chris, what a fantastic help he was. Very friendly and made us feel that we were not a nuisance, when we obviously were. We called our daughter discussing sizes. He even searched out a measuring tape for me. All the time smiling he went the extra mile to assist us. Thanks to Chris we bought three lovely dresses for our daughter. What a great asset to the company. Thanks to Chris we will be back.

March 18, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

5 Star Service

I was served by Sophia at the Plymouth Store and I received excellent service with a smile.

March 4, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hi there, thank you for leaving this 5* review. We are very happy to hear of the amazing service received in our Plymouth Store, we will forward this on to them! Have a lovely day. TS

Rated 5 out of 5 stars

Megan was very helpful locating a pair…

Megan was very helpful locating a pair of chinos. The other staff were very friendly a pleasant shop to browse and purchase quality items.

March 2, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hi Ian,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Attentive staff at Fat Face in Plymouth, your amazing!

I popped into the Plymouth Fat Face store just to take a quick look. I hate shopping and avoid it like a plague. I spotted a gorgeous jumper and found a denim skirt to go with it. Feeling overwhelmed with so many choices I wandered into the store some more. I needed to try them on. Well what happened next bowled me over. I was helped by two fantastic ladies, Kirsty and Claire. They went above and beyond by listening to my needs and bringing item after item down to the changing room for me to try. I accepted their help and was amazed at the outfits I tried on. Okay some were disastrous but they had a keen eye to what suited me more and off they rushed to bring an alternative. By the end of what seemed like a few hours I had so many clothes to choose from to buy I struggled to decide. I couldn’t thank them enough, they were so fun and brilliant to be around. They put me at ease and didn’t make me feel inferior or stupid. My whole life I’ve been useless at clothes shopping so this experience really boosted my confidence. Thank you both for being so incredible. Ps I hope you have a fantastic birthday party tomorrow. You deserve it!

February 29, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon rocking one of our styles! Have a lovely weekend! Warmest Regards TS

Rated 5 out of 5 stars

Amazing 🤩 recommend

February 11, 2024
Unprompted review
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great quality products and arrived in…

Great quality products and arrived in store quickly for pickup. Lovely friendly staff who are helpful and great with the little ones.

February 2, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Good Afternoon,

Thank you for taking the time to leave us a review!

I am happy to hear you are pleased with the service provided and your order arriving with you quickly! We love to hear such positive feedback from our customers!

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Great

Great! Lovely clothes and good quality

January 21, 2024
FatFace - PLYMOUTH 2 logo

Reply from FatFace - PLYMOUTH 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look