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FatFace - RHOSNEIGR Reviews 189

TrustScore 5 out of 5

4.9

8 Marine Terrace, High Street, LL64 5UQ Rhosneigr, Gwynedd, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always really friendly, extremely helpful, willing to go the extra mile and will order if not in stock - fantastic (dog friendly!) store who cater for locals and visitors alike

Company replied

Rated 5 out of 5 stars

We’d like to give thanks to Adrian, ever so helpful and such a delight. He moved a lot of heavy looking boxes around to allow me to try on some clothes as the other changing rooms were full. We can’t... See more

Company replied

Rated 4 out of 5 stars

I recently shopped in a FatFace shop in Rhosneigr. A very friendly Welsh speaking Manager who was extremely helpful. Would definitely return to the shop.

Company replied

Rated 5 out of 5 stars

We have been visiting the Rhosneigr Fat Face store regularly when on holiday. Today we went in as my other half needed some new t-shirts, which are always good quality. The staff (Liz and Tess) were s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 Marine Terrace, High Street, LL64 5UQ, Rhosneigr, Gwynedd, United Kingdom

  • 01407 810893

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Rated 5 out of 5 stars

Thanks so much Hannah and Rhys…

The customer service from Hannah and Rhys at fatface Rhosneigr is excellent. They were extremely busy but the shop was immaculate and they were assisting and advising customers in a friendly, helpful and professional manner.
Thanks so much

May 4, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at our Rhosneigr store. We'll be sure to pass your feedback on!

We hope you love your purchase and look forward to welcoming you back soon.

Take care. -LA

Rated 5 out of 5 stars

Best clothes shop in Rhosneigr.

I am on holiday in Rhosneigr, where I come regularly. As always, I visit Fatface and this time I have bought 4 garments - Rhys helped me the first time, when I purchased a coat, a hoodie and a t-shirt. I returned the following day for a different t-shirt and was helped by the Deputy Manager.
As always, both members of staff were honest in their opinion, knowledgeable, professional and friendly - it's always a joy to shop there.
I am always impressed by the quality of the fabrics, the way the clothes are made and the ethical policy of the company.
Many thanks,
Angela Boreham

April 22, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Thank you Rhys

Thank you Rhys.
Alwsys a pleasure shopping at FF Rhosneigr. Being local in a tourist area is not always ‘pleasant’ in terms of shopping experience but having the mantra of looking after local visitors no doubt keeps the business going when the tourists aren’t around in the winter months!
Diolch.

April 21, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Had a wonderdul experience buying at…

Had a wonderdul experience buying at Fat Face Rhosneigr.
Rhys the manager was very helpful and professional.
I went to this shop a few days later, and Jonathan was also very professional.
Nice shop, good range of clothes and professional staff.

April 7, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Rhosneigr store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Warm welcome at shop in Rhosneigr

Warm welcome at shop in Rhosneigr, bought a lovely dress to get me in the spring mood. Served really well by the lovely Diolch and another colleague, friendly and helpful.

March 21, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Rhosneigr the best Fatface in North Wales

First visit to the Rhosneigr shop since before Christmas .Lovely spring and summer clothes .The service was excellent as always and really appreciated being given advice in Welsh by the helpful staff.Thank you

March 31, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Adrian is a FIVE STAR MAN

Adrian is a FIVE STAR MAN, best and friendliest service anyone could ask for. I was so pleasantly greeted when I entered the store, it was such a friendly atmosphere I stayed for almost an hour 😂 he helped me pick out the perfect handbag for my holiday 😊😊😊

March 30, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Went into shop and Rhys helped me with…

Went into shop and Rhys helped me with some tops. Couldn’t do enough and was a great experience shopping there .will be going back

March 30, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Satisfied customer

Love this store everything is beautifully styled and the best material used.

March 20, 2024
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Rhys went above and beyond to help me get the coat I wanted and all with a smile .

Really helpful service at fat face Rhosniegr angelsey
I wanted a green teddy coat and Rhys went all out to find one for me .
Over and above board service was really appreciated plus his sunny disposition and willingness to help .

March 23, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good morning,

Thank you for taking the time to leave your review.

I am so pleased to read that you encountered such a great experience during your visit to our Rhosneigr store. I will be sure to pass on your lovely comments to Rhys.

All the best, MM

Rated 5 out of 5 stars

Excellent customer service by Rhys

I always end up buying something in FatFace, and today was no exception at the Rhosneigr store. Particularly as the service and advice I received by Rhys was so helpful, practical and uplifting! A lovely branch, and excellent staff!

February 25, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Rhosneigr store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.

All the best, MM

Rated 5 out of 5 stars

Fatface Rhosneigr (Adrian + Carol)

The two staff in the shop Adrian and Carol were super helpful answering my questions and helping with some of my own university work - plus the shop was very tidy and inviting

February 13, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. Please be assured we will pass your feedback on so our store can be recognised. We look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Customer service was great

Customer service was great, really friendly and accommodating. My dog was made welcome and given treats!
Great products too!

January 9, 2024
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello Olwen, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you and your pet had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL

Rated 5 out of 5 stars

I came into fat face exploring…

I came into fat face exploring Rhosneigr whilst on holiday, it turned into my own mini fashion show! Adrian had no end of helpful recommendations and was very knowledgeable about the area and handed me a list of his own suggestions of things to do during my time here. Couldn’t have hoped for a better shopping experience. A hundred thousand stars for this shop ⭐️⭐️⭐️⭐️⭐️

October 21, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello Matthew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality at a good price

I ordered a jumper for me and a shirt for my husband. Both beautiful quality products which I've come to expect.

October 19, 2023
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Rated 5 out of 5 stars

Always great quality and friendly service

Always great quality

September 29, 2023
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB

Rated 5 out of 5 stars

Da Iawn Adrian

Da Iawn Adrian! very happy shopping trip to Rhosneigr today thanks to Adrian! I Had a great conversation with a young worker Adrian who was learning welsh! I love to see this initiative! I wish him all the best luck!

October 6, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello Catrin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality

Quality, comfortable clothing that lasts.

September 28, 2023
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Thumbs up from Fido

Wonderful experience today in Rhosneigr FatFace, Aydy has such a positive personality and is great with our dog Fido! Aydy recommended some great clothes and offered to hold our Fido whilst we tried on some clothes ❤️ 11/10 experience

October 2, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good Afternoon Debbie,

Thank you for taking the time to leave us a review! It is great to read such positive comments regarding our lovely store crew. I will make sure to pass this feedback along!

I hope you have a great day! - JW

Rated 5 out of 5 stars

Excellent Service

Excellent service today at your store- Rhys was very helpful and went above and beyond. The store was very well laid out and looks amazing!!

September 29, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

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