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FatFace - RHOSNEIGR Reviews 189

TrustScore 5 out of 5

4.9

8 Marine Terrace, High Street, LL64 5UQ Rhosneigr, Gwynedd, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always really friendly, extremely helpful, willing to go the extra mile and will order if not in stock - fantastic (dog friendly!) store who cater for locals and visitors alike

Company replied

Rated 5 out of 5 stars

We’d like to give thanks to Adrian, ever so helpful and such a delight. He moved a lot of heavy looking boxes around to allow me to try on some clothes as the other changing rooms were full. We can’t... See more

Company replied

Rated 4 out of 5 stars

I recently shopped in a FatFace shop in Rhosneigr. A very friendly Welsh speaking Manager who was extremely helpful. Would definitely return to the shop.

Company replied

Rated 5 out of 5 stars

We have been visiting the Rhosneigr Fat Face store regularly when on holiday. Today we went in as my other half needed some new t-shirts, which are always good quality. The staff (Liz and Tess) were s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 Marine Terrace, High Street, LL64 5UQ, Rhosneigr, Gwynedd, United Kingdom

  • 01407 810893

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Rated 5 out of 5 stars

The very best Fat Face store..

I have visited a fair few Fat Face stores but without a doubt Rhosneigr is the very best.
The staff are always really friendly,in fact I have visited the shop so many times Liz greets me like a long lost friend.
Today I met a new member of staff,Adrian..A really friendly,pleasant and helpful addition to the team..I recommend visiting this shop without any hesitation..👍

June 13, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I'll make sure your feedback gets to the Rhosneigr team! Take care – CD

Rated 5 out of 5 stars

Excellent customer service

Liv in fatface at Rhosnieger is a lovely lady, I bought my granddaughter some new socks, she is obsessed with new socks at the moment and even bought some land rover socks, my granddaughter was talking to her about land rovers whilst she was serving me. Her customer service skills are excellent.

June 2, 2023
Unprompted review
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Reply from FatFace - RHOSNEIGR

Good afternoon, Amanda

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Rhosneigr store.

Take care, JB

Rated 5 out of 5 stars

Handsome fella on the till

Handsome fella on the till, kept talking about a ukulele though?
Good shop, good atmosphere

5 STARS BOSH 🌟

June 1, 2023
Unprompted review
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Reply from FatFace - RHOSNEIGR

Hi Owen, thank you for your lovely words! We're heartened to say that you felt it was 5*, although see you only gave us 4. Please do let us know how we can improve if you have any feedback - CD

Rated 5 out of 5 stars

Friendly and personal

Friendly and personal customer service from Liz.
Liz made us and our dog very welcome. This little store has a large range of items and the displays are well laid out.
I bought 3 items and am very pleased with them.

May 26, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good morning,
Thank you for taking the time to provide us with your feedback regarding your trip to our Rhosneigr store. It is so wonderful to read that Liz was so helpful and made you all feel welcome. We hope to see you again soon!
Take care and have a lovely weekend - KS

Rated 5 out of 5 stars

Rhosneigr visit

We visited the store on Rhosneigr today and had a lovely chat with the store manager Rhys. Great service from a wonderful chap 👍 we bought several items on his recommendations, plus he told us about a great coffee shop down the road!

May 22, 2023
Unprompted review
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Reply from FatFace - RHOSNEIGR

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! BP

Rated 5 out of 5 stars

Lots of choice and helpful staff

Great choice in store. Bought some extra bits whilst I was on holiday there. Rhys was super helpful! Thank you

May 20, 2023
Unprompted review
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Reply from FatFace - RHOSNEIGR

Good Morning

Thank you for taking the time to share your recent experience in the Rhosneigr store with us.

I will ensure that this is passed onto the crew members involved for you.

Have a good week!

EP

Rated 5 out of 5 stars

Fat Face, Rhosneigr

Visited FatFace in Rhosneigr on a recent Easter break. Liz and Rhys could not have been more helpful. Really friendly, chatty and full of useful local knowledge. Bought a knitted top and got some helpful tips from Liz on styling it with a belt. Cheered us up on a rainy, windy Wednesday afternoon 😊

April 12, 2023
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Great choice of clothing well worth a visit.

December 6, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP

Rated 5 out of 5 stars

I love the quality of FatFace!

I love the quality of FatFace!! Expensive though a great treat once in a while!

November 3, 2022
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi Julie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The young lady that served me at…

The young lady that served me at Rhosneigr on Anglesey was excellent. So polite and helpful. It was so refreshing to see these days.
Emlyn Jones

November 9, 2022
Unprompted review
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Reply from FatFace - RHOSNEIGR

Ahhh Emlyn, this is amazing. Thank you so much for your review! We really appreciate it, and we love to hear of our amazing crew providing the best experience. We will make sure that our crew in store are aware of your lovely comments. Thank you! - RS

Rated 5 out of 5 stars

Excellent customer service

As always a pleasure to shop in the Rhosneigr branch of fatface

October 14, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Take care, KS

Rated 1 out of 5 stars

Rhosneigr- Hugely diminishing menswear.

Rhosneigr Fat Face is a place we used to purchase from for a great many years as visitors to the area and now including the 8 years we have lived here. We have literally spent a huge amount of money there and used to be our natural ‘go to shop’ to buy menswear. Over recent times the selection of menswear (whilst other sections have expanded) has been gradually squeezed down to a minimum and the range is now very disappointingly limited. We have been given different/conflicting reasons for this by staff. Such a huge disappointment and we now spending our money and choose clothes from elsewhere - including the shop opposite and other places. I’m sure we are not the only men to do so and feel it is a very poor display of loyalty to male customers who have shown this store great loyalty over many years. I sincerely hope this changes soon.

October 1, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good Morning Pete

Thank you for your review.

I am so sorry to hear of your recent experience in our Rhosneigr store.

Please be assured that I have passed this onto the appropriate department for future consideration.

EP

Rated 5 out of 5 stars

Liz is simply the Best

Liz was the most friendly, helpful and knowledgeable shop assistant ever!
She went above and beyond to make my shopping experience pleasurable
She is a great credit to FatFace

September 21, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good afternoon Stephen,

Thank you for your 5* review about the Rhosneigr Store and Liz who served you. Please be assured that this feedback will be passed on to the store and Liz.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Liz was very helpful and friendly

Liz was very helpful and friendly, it was a joy shopping there.

September 15, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good morning Paul,

Thank you for your 5* review. It is great to read such positive feedback about the Rhosneigr Store and Liz the crew member who assisted you. Please be assured that these comments will be passed on to the team.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Liz was very helpful and made our…

Liz was very helpful and made our shopping experience enjoyable.

September 15, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Good morning Rachel,

Thank you for your 5* review. It is great to read such positive feedback about the Rhosneigr Store and Liz the crew member who assisted you. Please be assured that these comments will be passed on to the team.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Great small Fatface shop at Rhosneigr…

Great small Fatface shop at Rhosneigr on island of Anglesey ,but big warm welcome by Liz and Helen ,who immediately recognised I was dressed in a fatface cardigan .Infact I was dressed head to toe in Fatface clothes .
Brilliant well stocked shop with latest designs .So near to the beach too .You must visit this fantastic store

September 15, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi Beverley, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rhosneigr store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

FatFace Rhosneigr 5 stars

FatFace Rhosneigr is a wonderful shop in a great place with great staff

September 7, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!
EP

Rated 5 out of 5 stars

Liz and Vix Excellent staff Rhosneigr Anglesey.

Liz and Vix Rhoneigr Anglesey store are delightful assistants So helpful and friendly This was my first visit although I’ve lived in Anglesey over 40 years The store in Beaumaris whilst adequate does not have the stock or friendly atmosphere I found today I just wish a store existed in Llangefni which is central and the main area of population ( not all holiday visitors) Bangor would also be a good location .
Paddie Lloyd.

September 7, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!
EP

Rated 5 out of 5 stars

Purchase in store

Visited on 07/09/22 whilst on holiday. Always love visiting this store! .Staff were very helpful and approachable .Just love the quality of the clothes too .

September 7, 2022
Unprompted review
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi Fiona, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES

Rated 5 out of 5 stars

Went to the lovely store in Rhosneigr

Went to the lovely store in Rhosneigr, they are always very friendly in there, tried on a gorgeous jumpsuit. It wasn't the right size so they checked to see if they had any in stock, they didn't so I had to order online. Website is easy to use, delivery was swift and the jumpsuit looks fab.

August 17, 2022
FatFace - RHOSNEIGR logo

Reply from FatFace - RHOSNEIGR

Hi Hannah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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