I saw this outfit online and was able to order for collection at a local store where I tried it on. All very efficient and lovely, helpful staff in store. I love this coord and it’s had a lot of comp... See more
Company replied
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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See what reviewers are saying
My coat which I bought in the sale, arrived as requested to our local shop which saved postage charge. It was originally £140 but I bought it for £65 which was a much fairer price. The coat is well m... See more
Company replied
I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally cam... See more
Company replied
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.7
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simple and prompt
July 15, 2024
Reply from FatFace - RUGBY
Hello Nick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff engaged in conversation…
Friendly staff engaged in conversation very tentative
June 29, 2024
Reply from FatFace - RUGBY
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always happy with the service and the…
Always happy with the service and the products.
Love the shop in Rugby and the staff
July 3, 2024
Reply from FatFace - RUGBY
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely love FatFace style
Absolutely love fatface style. Especialy their dresses. Rugby store staff are always helpful and nice. Thank you
June 28, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave us your 5* review.
We are pleased to read your positive feedback regarding our items, and one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - RUGBY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
I ordered sandals to pick up in store
I ordered sandals to pick up in store, saving on delivery and of course then having the opportunity to browse, 3 pairs of socks for the price of 2 this time 😊 The sandals were exactly as expected, perfect fit. FatFace assistants are always pleasant and friendly in my experience ⭐️
June 24, 2024
Reply from FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great staff
I made a return to the rugby store and the staff couldn’t have been more helpful. They were friendly and made shopping a pleasure
June 17, 2024
Reply from FatFace - RUGBY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found our crew in our Rugby store to be so friendly and helpful during your visit to store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great online
A little disappointed I couldn’t get what I wanted in store and so I’ve had to pay postage! That said the online experience was easy and quick
June 10, 2024
Reply from FatFace - RUGBY
Good Morning,
Thank you for your review.
I am sorry that you couldn't find what you were after in store but I am glad you found ordering online quick and easy!
Have a great day!
Take care, ED
Went to collect a parcel from fat face…
Went to collect a parcel from fat face store… there was actually a flash sale event. So I have added to my wardrobe for the summer…saved lots of money.
Lovely clothes, timeless pieces. Oh and staff very friendly and helpful.
May 30, 2024
Reply from FatFace - RUGBY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
I was visiting Rugby and called into…
I was visiting Rugby and called into fat face. I saw trousers I like but but size and style not on show, an assistant asked if I needed help. Explained what I wanted and she went off to check the stock, came back with exactly what I wanted. Friendly, helpful staff. Great
May 29, 2024
Reply from FatFace - RUGBY
Hello David,
Thank you for sharing your recent experience in our Rugby store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Take care, ED
Reply from FatFace - RUGBY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Message to collect
I wasn’t sent a message that my order was ready to collect at rugby. I have waited an entire week. Today I receive a reminder to collect my order.
May 18, 2024
Reply from FatFace - RUGBY
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that you did not receive notice of your order being ready to collect until you received the reminder email. Please be assured that this will be raised with the appropriate team for review.
Take care, MM
Excellent service happy staff
Excellent service happy staff
Product exactly as description and fit is freat
May 14, 2024
Reply from FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent friendly service
May 20, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Pleasant experience
Very good service from a lovely assistant.pleased with purchase.
May 11, 2024
Unprompted review
Reply from FatFace - RUGBY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rugby store to be so lovely and that they offered a very good service. I will be sure to pass your comments on to the team.
All the best, MM
Went to the rugby store and was greeted…
Went to the rugby store and was greeted by very helpful staff and there was lots of new products in compared to last time I was in. Lots of nice summer clothes ready for the warm weather.
May 8, 2024
Unprompted review
Reply from FatFace - RUGBY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a lovely visit to our Rugby store and that you are pleased with our new summer items. I hope you continue to enjoy your visits to our stores.
All the best, MM
Good personal service fro all staff
Friendly good personal service from manager and all staff - thank you
May 1, 2024
Reply from FatFace - RUGBY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rugby store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Ordering was easy
Ordering was easy , I was informed by email it was at my chosen shop for collection and when collected was dealt with by friendly knowledgeable staff
April 26, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Quick delivery to the store
Quick delivery to the store. No hassle collecting and there was a sale on whilst collecting so got myself some bargains!! Quality is fantastic worth paying the extra
April 29, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
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