I saw this outfit online and was able to order for collection at a local store where I tried it on. All very efficient and lovely, helpful staff in store. I love this coord and it’s had a lot of comp... See more
Company replied
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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My coat which I bought in the sale, arrived as requested to our local shop which saved postage charge. It was originally £140 but I bought it for £65 which was a much fairer price. The coat is well m... See more
Company replied
I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally cam... See more
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The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.7
Excellent
188 reviews
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Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have received great service instore.
Thank you for your feedback regarding quality!
Take care. -GM
As a regular customer to Fatfàce Eliots…
As a regular customer to Fatfàce Eliots Field Rugby , I always have a great shopping experience in regards of the neatness of the store and the very pleasant and helpful crew. Hats of to the management!!
April 14, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Going over and above to help 😊
Friendly staff and very helpful. Found what I wanted in another store and reserved it for me to pick up. Very impressed with level customer service 😊
April 8, 2024
Reply from FatFace - RUGBY
Hi Carol, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Beautiful sweater usual ff quality…
Beautiful sweater usual ff quality delivered promptly to my favourite store
March 25, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and received your order promptly. We look forward to welcoming you back soon.
Take care.- GM
Good I like the shirt fits well
March 22, 2024
Reply from FatFace - RUGBY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Claire was great made your day shopping… great experience with put us in a happy mood so we spent on more cloths lol.
Claire was great made your day shopping special thanks Claire
March 26, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi Andrew,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Amazing member staff
I found a dress I really liked and wanted to know if it was available in tall. The lady on the till went to a lot of effort to find out for me. She then ordered it and arranged for it to be delivered to my house. She was so friendly and incredibly helpful.
March 9, 2024
Unprompted review
Reply from FatFace - RUGBY
Hello Karen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rugby store - this is great to hear. Take care, LE
Great shopping experience
Shop is always well laid out and tidy.
Hand sanitiser that smells lovely.
Friendly and approachable staff.
Good to see discounts for blue light staff and teachers
January 24, 2024
Reply from FatFace - RUGBY
Hi Jane,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Love the store
Love the store. Clean, looks great. Staff is lovely and always nice and helpful.
January 24, 2024
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Great place to shop
Got a great jacket at a great price. We were served by Abbi on the till who was lovely and helpful. All staff seemed friendly too.
January 20, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your jacket, and look forward to welcoming you back soon.
Have a great day! -GM
I shop for myself and the whole family…
I shop for myself and the whole family at Fatface. Such good clothing and great customer service. Special mention for the store in Rugby! Staff always go above and beyond - thank you 😊
January 9, 2024
Reply from FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
All so easy
Ordered 4 items and efficient delivery with Royal Mail. 2 needed returning and that was very easy in store. Very happy with the other 2 items. Whilst in store bought a replacement for one of the returns. Staff very friendly. All so easy!
January 4, 2024
Reply from FatFace - RUGBY
Hello Gary
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Brilliant products for the whole family
January 3, 2024
Reply from FatFace - RUGBY
Hello Marion
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very friendly and knowledgeable and a…
Very friendly and knowledgeable and a treat for my dog
December 14, 2023
Reply from FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I used click and collect
I used click and collect, went in staff very friendly and welcoming, asked lady on shop floor where i got to pick up my otder, she went and got it and took to till for me .
December 7, 2023
Reply from FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Great service from Rhian at Rugby
Rhian served me this afternoon. What a nice girl, went into the stock room to search for all products in the size I was looking for as a gift and brought them to me. Of course she had great taste and I purchased a lovely present for a child. She explained the gift receipt process to me and was extremely pleasant and helpful. Got Bluelightcard discount too as NHS worker. So all great, thank you. Ros.
December 7, 2023
Unprompted review
Reply from FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Online ordering simple and quick
Online ordering simple and quick. Collection easy thanks to knowledgeable and friendly staff. I think the clothes are good value.
November 16, 2023
Reply from FatFace - RUGBY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and painless order and return
I ordered some clothes as a present for my husband, it came quite quick, after trying it on and choosing the right one, I brought the rest to the shop to return. It was quick and without a problem.
November 14, 2023
Reply from FatFace - RUGBY
Good Morning Anastasia,
Thank you for taking the time to leave us a review!
I am glad to hear you had a positive experience both ordering online and returning your items instore! We hope your husband loves his new present!
Kind Regards, JW
Ordered online to store
Ordered online to store, came very quickly, pick up from store was straightforward and quick.
The jeans I ordered were of good quality and exactly what they looked like on the photos.
October 23, 2023
Reply from FatFace - RUGBY
Hi Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Karen was excellent!!
Karen was excellent!!! very helpful and friendly, credit to the store
November 2, 2023
Unprompted review
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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