Love the Fat Face brand. A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if si... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
Company replied
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
Company replied
This shop is very welcoming, full of character and the staff are super friendly. We spent a while shopping there and both Gunes and Gemma were very helpful. It's a smaller, more personal experience th... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and speedy service online and instore
Website was easy to use and order arrived extremely quickly, less than 24 hours after purchase. The clothes I ordered were of good quality and though I did have to return some boots, due to the fit not being right, the return was really easy and the staff in store were really lovely and helpful.
March 27, 2023
Reply from FatFace - SAFFRON WALDEN
Hello Eleanor,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bootleg greatness
The bootleg jeans are really fantastic. Not only is the waist just right but the leg length is spot on. They are very comfortable and look great.
March 27, 2023
Reply from FatFace - SAFFRON WALDEN
Good morning,
Thank you for taking the time to post your review. I am so pleased that you are enjoying your new order and its quality. I hope you continue to love our products.
Take care, MM
Very helpful member of staff who sorted…
Very helpful member of staff who sorted out our problem with the minimum of fuss.
February 3, 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Alan,
Thank you for leaving us this review about your shopping experience at the Saffron Walden Store. it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day! DW
Saffron Walden Fat Face are wonderful
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the right size...! Straight onto the website and on the phone and they found one at another store which I'll pick up tomorrow. Thank you! |And a very Happy Christmas!
December 22, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
A great shopping experience!
There is always such a warm welcome when I come into the Saffron Walden store! The staff are friendly and attentive when helping me find what I am looking for! Thank you for making it such a pleasure to shop there!
September 3, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Rachel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
Thank you to the staff at Saffron…
Thank you to the staff at Saffron Walden
The lady that help me was so kind showing me how to mix and Mach it was nice that the lady spent time with me
September 28, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Fantastic service and super friendly staff
Fantastic service and super friendly staff. Store manager Gemma was very helpful. Highly recommend.
August 2, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Matt, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
Very friendly customer service
July 25, 2022
Reply from FatFace - SAFFRON WALDEN
Hi Louise, thank you for your lovely 4* review - take care! LE
Staff were so helpful and got a great…
Staff were so helpful and got a great pair of shorts for summer. Always go here because it is so friendly and has children’s clothes too unlike another Fat Face in a city near by!
July 20, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Carrie
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Saffron Walden Store. We hope you enjoy your new shorts.
Have a great day! DW
Take care, CT
Reply from FatFace - SAFFRON WALDEN
Hi Neil,
Thank you for your 5* review. Have a great day! Many thanks-AB.
Amazing customer service in Saffron Walden!
Amazing customer service at the Saffron Walden store from Gemma and Caron who go above and beyond! Really love the clothing range too at the moment - thank you.
May 12, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Danielle,
Thank you for leaving us this review about your store shopping experience at Saffron Walden. It's great reading such positive comments about the quality and service you received.
Have a great day! JB
Saffron Walden staff always go over and above…..
Always use the Saffron Walden store when shopping with Fat Face as the staff consistently go over and above to look after their customers. Really pleased again with quality of item purchased, great fit and very stylish. Thank you for fabulous customer service as always 😊
April 23, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there, thank you for your shining review on the Saffron Walden Store! This is so wonderful to hear and this will be passed on to the store team. Take care, LE
Easy exchange
My order arrived very promptly, before the estimated delivery date.
The item I’d ordered was marked as the size I had ordered, but wrongly - it was enormous!
Took it to a Fatface store, where it was promptly exchanged - no fuss, very straightforward.
Love the item, fits well, good quality tho I haven’t washed it yet.
April 14, 2022
Reply from FatFace - SAFFRON WALDEN
Hi there
Thank you for taking the time to leave a review. I am so happy to read that you are enjoying your FatFace items and an exchange was swiftly made.
Have a lovely afternoon DW
Very helpful and friendly sales staff…
Very helpful and friendly sales staff in fat face shops, delivery and returns
Easy
April 2, 2022
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Jackie. Thank you for the positive feedback, I am happy to hear our crew members in store are delivering a friendly and helpful shopping experience. JB
Saffron walden staff are so helpful and…
Saffron walden staff are so helpful and friendly. They always go out there way.
Debs was so fantastic today on my visit
March 24, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good morning Stacey,
Thank you for leaving us your feedback.
So happy to learn that our staff in our Saffron Walden store are helpful and friendly. This is exactly the service we expect from our crew in store and pleased they made your visit a great one!
Hope to welcome you back soon.
Have a lovely day!
Take care, CT
Fatface in Saffron Walden
The ladies at Saffron Walden Fatface are brilliant! I popped in on my birthday and they helped me choose a lovely dress and even helped me find my birthday discount email! They were doing a “random acts of kindness” week too where a lucky dip revealed a prize so I even got free parking!!! Amazing customer service, lovely friendly ladies and so helpful!
February 19, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Saffron Walden store. Please be assured that this will be passed onto the store and the crew members involved.
I hope you have a great weekend!
- EP
Amazing
Best fat face store I’ve ever been too. Staff are so welcoming and helpful!
February 1, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello Abby,
Thank you for your 5* review.
I am so pleased to hear you have had a great experience in our Saffron Walden store!
We hope to see you in store again soon!
Have a lovely day.
Take care - CT
Great shopping experience
Saffron Walden Fatface has fantastic service, friendly, helpful and a great knowledge of their product. I love shopping at Fat face.
January 30, 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Saffron Walden will be delighted to read your comments thank you for taking the time to write them a review. CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.