Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... See more
Company replied
Location
Switch location387/389 Ecclesall Road, S11 8PG Sheffield Ecclesall, South Yorkshire, GB
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See what reviewers are saying
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item whi... See more
Company replied
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which wer... See more
Company replied
Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!).... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
387/389 Ecclesall Road, S11 8PG, Sheffield Ecclesall, South Yorkshire, United Kingdom
- 01142 683958
4.6
Excellent
103 reviews
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Complicated return process leads to bad return experience.
Bought 2 items online from Fatface, and opted to collect from a store. Picked up the items, one fit but the other was a bit big, took the item back to the store to return but the store rejected it saying it was bought with Klama so i have to go post item via Royal Mail to return the item.
Posted the item, fast forward 3 weeks no return notification. Current status, as I do not have a tracking number, no refund even after calling Royal Mail and Royal Mail said to tell Fatface Royal Mail lost package, Fatface customer care still insists on no refund.
Bought many items from several stores but never had any reject a return at the store due to the mode of payment.
Thank you for your prompt response but i dare say in your bid to apportion blame you missed the point, i have come to terms with the loss of a right to refund as i did not follow your so called return policy.
The question is why would the store i picked up the items from refuse to collect back an item i collected just a day before?
If i could take the pain to go from my Sheffield S3 home to S11 to pickup a purchased item and return one of the item that dint fi the very next day, why would the store refuse to collect a return because of the payment method.
That is a policy that i am afraid makes no sense. After all, a store is in a position to check the state of the item being returned to avoid any back and forth.
October 17, 2023
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good morning, Korede
Thank you for taking the time to leave your review.
I can see that you have contacted us a couple of times regarding your order, and we have advised you in line with our returns policy.
You mentioned to us that you returned your parcel by putting it through the post box, which is not a method of returns that we advise our customers to do. Both Royal Mail and Fat Face also request that you keep your proof of postage.
If you not have this document, and you did not follow our returns process correctly, I am afraid we cannot process a refund for you.
As per our returns policy, orders paid via Klarna or PayPal pay in three cannot be returned in store. This is stated both on our website, and on your returns form.
Take care, LE
Not a regular shopper here but walked…
Not a regular shopper here but walked in hoping to find a nice beret and I did and more. I loved how the store was laid out, easy to navigate and actually see the clothes rather than claw through tightly packed rails.
Really lovely clothes, great colours and the quality was there too not flimsy knitwear that would lose its shape after one wash. I have a Fatface jumper I’ve had for years.
I was assisted by a nice young woman, who wasn’t pushy but offered ideas and advice and she was happy to go and get clothing for me and bring to the changing room.
I love autumn and winter so I feel that this store was perfect for me with its clothing and accessories and I left with a coat, bag and the beret.
September 25, 2023
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Rude
Plenty of lovely things to purchase but unfortunately the person who i can only assume is the manager of the ecclesall road store was highly in your face rude.
I do apologise that my wanting to pay for my purchases at your till point had disrupted your laptop time at the till. Next time I would recommend not saying loudly under your breath "not even finished what im doing but go ahead if you must". Shall now only invest my time and money in the meadowhall store where it is welcoming and not a burden to shop there.
September 16, 2023
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello Claudia
Thank you for your review.
I am so sorry to hear about your recent experience in our Sheffield Ecclesall Road store. We train all of our crew members to provide the highest level of Customer service so this is very sad to hear this is not the service you received.
I have flagged this with the appropriate department to look into further internally and take action to ensure that this does not happen again.
EP
Quality clothes
Always enjoy buying from FatFace as they have good quality clothes for a good price.
August 23, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello David thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Helpful staff in outlet made shopping…
Helpful staff in outlet made shopping so much easier Delivery to home was quicker than anticipated and the clothes are good value as well as as of good quality for the price.
August 12, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Afternoon
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – SK
I love fat face
I love fat face. A range of styles at sensible prices.
They have genuine sales with good discounts.
Staff at Ecclesall Road branch are very helpful.
August 6, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sheffield Ecclesall Road store.
Take care, JB
Great quality clothing
Great quality clothing, which never disappoints. Always looks fab, wears well and great styles
August 9, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Excellent service from beginning to end.
Easy to order, very prompt delivery. Kept updated about delivery. Very friendly and lovely staff in store when went to collect parcel. 5 star
August 7, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy and got just what I wanted
Easy and got just what I wanted. Return to shop for two items was easy too. Nice salesman in the Dheffield Ecclesall road branch.
July 30, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Afternoon Stephen,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care - JW
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care – KS
In store staff very pleasant and…
In store staff very pleasant and helpful. On line purchase and return system very smooth.
June 22, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Adrian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great after-sales service
Two items I had ordered online were too big - I rang one of the Sheffield branches (Ecclesall Road) with a view to exchanging & they couldn't have been more helpful. They only had one of the items in stock, but suggested I rang the Meadowhall branch which was showing they had my second item in stock. They too were equally as obliging. It is such a refreshing change to have a good after-sales service. Well done
May 8, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a boys jacket in the sale…
Bought a boys jacket in the sale online.First time I had done this - no problems.Advised when it was ready to be collected from store .
Lovely jacket - very good value for money in the sale
May 7, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast and efficient service
The shirt arrived at the shop in reasonable time and the staff member was efficient and friendly when getting it from the storeroom. The shirt also met my expectations as advertised.
May 10, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Warwick
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick reliable service!
Very impressed with quick delivery service and updates and the shop service was very quick and helpful!
April 26, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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