Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... See more
Company replied
Location
Switch location387/389 Ecclesall Road, S11 8PG Sheffield Ecclesall, South Yorkshire, GB
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See what reviewers are saying
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item whi... See more
Company replied
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which wer... See more
Company replied
Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!).... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
387/389 Ecclesall Road, S11 8PG, Sheffield Ecclesall, South Yorkshire, United Kingdom
- 01142 683958
4.6
Excellent
103 reviews
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Great Quality Trousers
Great quality trousers purchased online in the sale at a good price. Arrived quickly & delivered free to our local store. Good communications about collecting the order. Very happy
April 23, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lovely products
Lovely products, always speedy delivery. Love the sales stuff. Staff always friendly and helpful.
April 21, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for your 5* review. We are pleased to hear that you are happy with your order! - RS
The clothes are good value and keep…
The clothes are good value and keep looking new over time. Staff in my local store arr friendly and helpful. I also did a click and collect order which arrrived in store quickly
April 17, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ordered online to collect from the store
Ordered online to collect from the shop. Good information from Fat Face regarding delivery. My goods were ready to collect 2 days after ordering. When I collected them the assistant was very pleasant and approached me with a smile. He was quick to get my items. Very good service.
April 13, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely trousers
Lovely trousers and a nice fit, though even the short length is only just short enough for me at 5'3"! The click-and-collect process was easy and convenient.
April 13, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for your 5* review. I am so glad to hear that you were happy with the item and service you have received. We hope you enjoy your new purchase. Have a great day! LB
I prefer to collect in store
I prefer to collect in store. The staff are always helpful and I can have a quick look round to see if I want to add anything. The store always looks bright and welcoming - but I prefer to try at home.
April 2, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Brilliant
Ordered a lovely sunhat online and collected in store. Love the hat and the staff were brilliant very helpful and friendly.
March 19, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good afternoon, Sharon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sheffield store.
Take care, JB
Order arrived well on time ,delivery…
Order arrived well on time ,delivery driver very pleasant
March 16, 2023
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Really welcoming and helpful staff.
February 1, 2023
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Thank you so much for this review. We are so pleased to hear of your positive shopping experience in our store. We will feed this back to our wonderful team - RS
Always friendly staff.
Always friendly staff at Fat Face, Ecclesall Road.
Doesn't matter what day I go, what time it is, what team are on! They always make me smile. And this makes for an even better feeling about my purchase!
December 26, 2022
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Morning
Thank you for your review and for sharing your recent experience in store with us. Please be assured that this will be passed onto the crew members involved for you.
Have a lovely week.
EP
I bought same item online 2 different…
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item which to they did. Very friendly service. I then recieved my online order and decided to keep item in both sizes and not return one. Then bought the tops at fatface shop no return needed. Fabulous online delivery with option of shop return not needed, shop very friendly and happy to help.
November 7, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely bag in sale delivered so quickly…
Lovely bag in sale delivered so quickly very pleased with the whole process
November 10, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Carole, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly professional speedy service
November 12, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Brian,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
Great service my new jumper and hoodie…
Great service my new jumper and hoodie will get a lot of wear
November 11, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Morning Susan
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Your staff in your shops are fabulous
Your staff in your shops are fabulous! They are so helpful .
The quality of your products is great . Some items even though classed as short are still way too long . I’m 5’3 .
Also it would be helpful to have more bigger sizes in shops . I prefer the in store experience but always end up having to order online .
October 30, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Product ordered at ecclesall road…
Product ordered at ecclesall road sheffield store. I would like to thank the gentleman who provided excellent service today. The item I wanted wasn’t in stock so he fetched a similar item from the stock room so I could try it on for size then ordered it online to come to home for me. Really helpful and friendly. A credit to Fat Face. Thankyou
October 14, 2022
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Sue,
Thank you for your feedback regarding your recent visit to our Sheffield store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Very helpful staff in the store and…
Very helpful staff in the store and easy to return internet purchases.
September 4, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good afternoon, Mrs Scalisi
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sheffield store.
Take care, JB
Great local FF store
Super helpful, friendly staff, make exchanges / returns a breeze.
Love that it’s a dog friendly store, too.
August 22, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent service!
Just shopped in Fatface Ecclesall Road, Sheffield & have to give a big thumbs up to the guy serving, he was so cheerful & friendly to everyone, my receipt says his name is Fabian. He was so lovely & the reason why we still need physical shops to visit. You don’t get that smile & service on line!! I hope he can be recognized & commended.
August 16, 2022
Unprompted review
Reply from FatFace - SHEFFIELD ECCLESALL RD
Hi Louise
Thank you for feeding back to us about your great instore experience.
Fabian is a great ambassador for us and rest assured your comments are being forwarded to the store manager. MJ
Helpful staff
Took some T-shirts back what I’d bought online, the young man was very helpful and ordered the next size for me.
July 21, 2022
Reply from FatFace - SHEFFIELD ECCLESALL RD
Good afternoon Lisa,
Thank you for your review about your recent experience in the Sheffield Store. I will be sure to pass this on to the crew that assisted you.
Have a great day!
Take care, EG
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