Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on l... See more
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Easy online ordering and chose local store for collection. We ordered a pack of two t shirts for my husband and this proved good value for money. Staff in store were helpful and found our parcel quick... See more
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I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favour... See more
Company replied
The excellent customer service provided by the store manager and staff at Fatface Solihull make it a pleasure to shop there. It's lovely to experience friendly and helpful staff where nothing is too m... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
- 01217 092903
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fat face socks are excellent quality
The socks that I bought as a Christmas gift are of excellent quality. The delivery to the Solihull store was on time and the staff were very friendly
December 21, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOLIHULL 2
Hello Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Excellent customer service
Luke served me today and was very polite and helpful. He helped me pick out a pair of jeans and made the whole experience really easy. I’ll definitely be coming back!
October 3, 2025
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello Sam,
Thank you so much for your kind words! We're so pleased to hear that Luke made your shopping experience smooth and enjoyable. It's great to know he helped you find the perfect pair of jeans! We really appreciate your feedback and look forward to welcoming you back soon.
Thank you, LE
Amazing service!
Visited the store today, carrie and Morgan were excellent at helping me find a nice outfit for my dinner tonight. I will definitely be visiting again. Thank you so much!
October 1, 2025
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Carrie and Ryan were outstanding…
Carrie and Ryan were outstanding workers and very knowledgeable about the products. They are both lovely people.
September 27, 2025
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great quality clothes and reasonable…
Great quality clothes and reasonable prices with a genuine sale too
Staff are friendly and helpful
September 8, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No hassle
No hassle, super fast delivery and I was able to return unwanted item (didn't fit) to my local store with their friendly helpful staff.
August 10, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online service to…
Easy to order online and quick to deliver to nearest shop. Very pleased with service.
August 12, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as usual
Great quality as usual, prompt delivery time, kept updated by regular emails.
July 1, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not yet received item…
My item was supposed to arrive the next day at the shop for pickup. I had a message on the day to say that there was a problem and that the item had not reached the shop. Since then, I’ve had no further contact and it is a week now.
I rang them and a helpful lady apologised and has ordered a new sweatshirt to be delivered to my home without charge.
Update: the item was delivered to my home today. Thank you
June 22, 2025
Reply from FatFace - SOLIHULL 2
Good morning Martina
Thank you for taking the time to leave your review. We're really sorry to hear that your first order didn't go as planned, and wasn't delivered as it should be. We recognise that this isn't the service that we want our customers to experience and we will work hard to ensure that delays are minimised moving forwards.
We are however pleased that our team were able to help and support you with your query and that you have now received your new Sweatshirt.
Thank you, LE
Amazing help from Dawn and Carrie in…
Amazing help from Dawn and Carrie in Solihull store today!! Thank you!
June 21, 2025
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love this brand so much and it’s always…
Love this brand so much and it’s always my go to place for smart casual holiday stuff! Everyone at Solihull branch are helpful and friendly too :)
May 31, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the dress
Love the dress, bought it for a weekend in Rome but will be wearing it a lot over the summer
May 31, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering service
Good communication as to the progress of the order. Friendly and helpful staff at the collection store
May 13, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always ready to help
Staff always ready to help, if your size not in they will search site.
The shop always looks amazing .And i am lovling the new bright cloths.
March 4, 2025
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CT
We love the quality
We love the quality and feel of Fatface clothing. There’s always a great welcome and friendly service from the staff at the Solihull store(usually Dawn and Carrie when we visit).
February 25, 2025
Unprompted review
Reply from FatFace - SOLIHULL 2
Hey Martin,
Thank you for your kind review! This is great to hear. We'll be sure to pass your compliments along to the team at Solihull. We will look forward to welcoming you back soon!
Take care, CT
Loved the dress
Loved the dress and the assistant was really helpful and lovely - and then I got a discount as a first time customer.
December 24, 2024
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
December 9, 2024
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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