Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
Company replied
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
Company replied
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
- 01727 845610
4.6
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - ST ALBANS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Lovely store
Lovely store! Great layout and very friendly staff, bought something for my mum and the sales assistant helped me find exactly what I needed and was very attentive. Brilliant shopping experience, will be back :)
February 27, 2025
Unprompted review
Reply from FatFace - ST ALBANS 2
Hello!
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Went into the St Albans branch…
Went into the St Albans branch yesterday to exchange a wrongly brought pair of jeans ( fit was wrong )
The ladies working there were extremely helpful. Big shout out to Georgia for rectifying our problem.
Polite, professional and went above and beyond. Thank you
February 2, 2025
Unprompted review
Reply from FatFace - ST ALBANS 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Albans store - this is great to hear. Take care, LE
A very pleasant group of staff always…
A very pleasant group of staff always cheerful and willing to help and advise when asked. Shop is always tidy and well stocked
December 26, 2024
Reply from FatFace - ST ALBANS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality clothes
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year.
My husband loves the Henley T’shirts,the short & long sleeved that all wash & wear well.
December 25, 2024
Reply from FatFace - ST ALBANS 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff at St Albans branch brilliant
The staff at the St Albans branch are very good and helpful. Highly recommend.
September 4, 2024
Reply from FatFace - ST ALBANS 2
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you had a good experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Was served by Nik (Niki) today
Was served by Nik (Niki) today. Friendly, helpful, enjoyable to talk to and generally just lovely. Thank you - you made my shopping experience fun and relaxing. And you have a great eye for size :)
August 31, 2024
Unprompted review
Reply from FatFace - ST ALBANS 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great sale prices
I got lucky and found what I wanted in the sale in the right size… cove shorts are brilliant…
August 19, 2024
Reply from FatFace - ST ALBANS 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Right fit and excellent quality
July 13, 2024
Reply from FatFace - ST ALBANS 2
Hello Shiva
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent and the Staff at St Albans…
Excellent and the Staff at St Albans are really nice.
June 28, 2024
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback in our store!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Regular Customer.
Have and do purchase items regularly. Items always of a very good quality and standard. Service is always very pleasant in branches also.
June 3, 2024
Reply from FatFace - ST ALBANS 2
Good Afternoon,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Always excellent friendly service and…
Always excellent friendly service and always something I want to buy.
June 8, 2024
Unprompted review
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a great experience at one of our stores.
We hope you love your purchases and look forward to welcoming you back soon.
Take care. -SM
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Easy to order
Simple to order and kept updated on progress and when ready to collect from my nearest store
May 2, 2024
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
The reception and professional service…professional
The reception and professional service I received was great , couldn’t of asked for more
May 6, 2024
Reply from FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love fat face quality good 👍 and best…
I love fat face quality good 👍 and best of all they have put pockets in their dresses
May 3, 2024
Reply from FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Excellent service
Excellent service, ordered and had it delivered at the St Albans branch within three days
April 28, 2024
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Good quality clothes, great service
Good quality clothes that wash and wear well and a good range of organic cotton too. Their clothes fit me well too and I find that my Fat Face clothes are the ones I most often take out of the warehouse and wear.
April 24, 2024
Reply from FatFace - ST ALBANS 2
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.