Great deal! Felt in love with a dress what‘s on sale but out of stock (in my size) in different stores. Well, decided to order and collect. Good experience at all with the process and in time de... See more
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Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
Company replied
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
Company replied
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
- 01727 845610
4.6
Excellent
109 reviews
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Good experience
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery.
The only problem is that if PayPal used as payment method the only return option is by post - shops would not accept such returns. Very fast return in the shop. Hoodie purchased was too big for my son, I kept bag - great quality lovely bag which I adore. Great purchase. The refund was processed almost immediately. Fast return, friendly staffReceived back on bank account in next two days.
October 19, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy and efficient
Easy to order on website, chose Click and Collect at my local store, kept up to date by email regarding when my order had been despatched and when it had arrived in store and ready for collection.
October 16, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Quality
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy instore use the staff ,specifically in St Albans , are very personable, helpful . Makes it a lovely experience
October 17, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I didn’t receive a confirmation and I…
I didn’t receive a confirmation and I am still waiting for my order!
October 17, 2023
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking time to leave your review. I'm sorry to read you haven't received your confirmation email. I had a look at the order and I can see the Store has received the order on 19/10/23 and should be ready for collection.
Hope you have a nice day!
SK
Mixed experience…
I returned a skirt and jumper that were too big
The young assistant was very helpful and advised me that if I reordered it in store I wouldn't pay postage.
The jumper did not suit me and the older assistant in the shop was determined to find me something although they. Did not have any other black jumpers ?! I found this annoying and it has put me off returning to the shop.
September 25, 2023
Reply from FatFace - ST ALBANS 2
Hello Christine
Thank you for your email,
I am so sorry to hear of your recent experience in one of our stores. I have flagged this with the appropriate department for future consideration.
EP
Reply from FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff are so helpful and friendly in…
Staff are so helpful and friendly in your Saint Alban's branch. Delivery to store is great and products are just lovely such a great sale price too
September 3, 2023
Reply from FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
My order was delivered to my local…
My order was delivered to my local store very quickly. I needed to return one item which was processed in store with no problems. So all good, thank you!
August 17, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
A product I wanted reduced in price in…
A product I wanted reduced in price in the sale. Delivered free to my local store. Lovely staff in store when I went to collect.
August 7, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Very easy to order very quick delivery…
Very easy to order very quick delivery to pick up at store very good experience
August 7, 2023
Reply from FatFace - ST ALBANS 2
Thank you for your 5* review! We deeply appreciate your feedback and we look forward to seeing you again soon!
Red Tunic Top
Only ordered as my local shop didn't have the size I needed. Given 4 stars as I haven't worn it or washed it yet.
July 19, 2023
Reply from FatFace - ST ALBANS 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST ALBANS 2
Good morning,
Thank you for taking the time to leave us your review.
I am so glad that you found delivery to be quick on your recent order. I hope you continue to have an enjoyable shopping experience with us.
All the best, MM.
Love the dress and colour of the…
Love the dress and colour of the cardigan however the sizing was poor. I usually wear a size 12, the dress was very generous and had to buy a size smaller and the cardigan was too small and had to buy a bigger one
May 10, 2023
Reply from FatFace - ST ALBANS 2
Hello Myra,
Thank you for your feedback. Please be assured that I have passed your comments to our Womenswear team for future consideration. We hope you enjoy shopping with us in future.
Take care - KS
My click and collect item was at the…
My click and collect item was at the store i requested with no problem,
Lots of genuine reduced items in store just wish i had more money to but items for Christmas pressies.
May 3, 2023
Reply from FatFace - ST ALBANS 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend!
Take care, EP
Reply from FatFace - ST ALBANS 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Easy to order & great they are doing…
Easy to order & great they are doing store pick ups again.
April 24, 2023
Reply from FatFace - ST ALBANS 2
Hi Julie,
Thank you so much for this feedback!
I'm so glad that you had a good online experience and are enjoying our Click and Collect service.
I hope you have a great day!
All the best,
JH
The description was accurate
The description was accurate, love designs and fabric.
Quick delivery.
April 20, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
Reply from FatFace - ST ALBANS 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fast friendly service
Staff were friendly and my click and collect order was quickly found.
March 30, 2023
Reply from FatFace - ST ALBANS 2
Hi Barbara thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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