Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... See more
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Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
Company replied
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
Company replied
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
- 01727 845610
4.6
Excellent
103 reviews
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This company invites their customers to review, whether positive or negative
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Reply from FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful service.
April 4, 2024
Unprompted review
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great service, great product
Great after purchase service both in the store and from customer service. Gorgeous trousers. Happy customer!
March 24, 2024
Reply from FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ST ALBANS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love fat face
Great experience. Easy to use . Great item. Love being able to order the item I want and pick it up when I have time. Friendly and helpful stafff.
February 19, 2024
Reply from FatFace - ST ALBANS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality product
February 10, 2024
Reply from FatFace - ST ALBANS 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Beautiful jumper
January 2, 2024
Reply from FatFace - ST ALBANS 2
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST ALBANS 2
Hello Gretel
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Excellent service always
January 12, 2024
Unprompted review
Reply from FatFace - ST ALBANS 2
Hello Anita
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great staff help when size unavailable…
Great staff help when size unavailable in store. Very courteous.
January 3, 2024
Reply from FatFace - ST ALBANS 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Our on line order was swiftly processed…
Our on line order was swiftly processed and the item was exactly as seen and had the correct size fit. We were disappointed however that the shop we visited were unable to source another dress which we would have also bought. Although they informed us that 2 local shops had this dress in stock and that several remained in the warehouse, these could not be delivered to us or to the local Fatface shop.
December 28, 2023
Reply from FatFace - ST ALBANS 2
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ST ALBANS 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very prompt delivery
Very prompt delivery
Great quality item I have purchased for my son
Happy customer
Friendly staff in store
November 28, 2023
Reply from FatFace - ST ALBANS 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing shop and good quality product…
Amazing shop and good quality product for its price.Happy to shop again..
November 21, 2023
Reply from FatFace - ST ALBANS 2
Good afternoon, Vinod.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St Albans store.
Take care, JB
Good experience
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery.
The only problem is that if PayPal used as payment method the only return option is by post - shops would not accept such returns. Very fast return in the shop. Hoodie purchased was too big for my son, I kept bag - great quality lovely bag which I adore. Great purchase. The refund was processed almost immediately. Fast return, friendly staffReceived back on bank account in next two days.
October 19, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy and efficient
Easy to order on website, chose Click and Collect at my local store, kept up to date by email regarding when my order had been despatched and when it had arrived in store and ready for collection.
October 16, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Quality
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy instore use the staff ,specifically in St Albans , are very personable, helpful . Makes it a lovely experience
October 17, 2023
Reply from FatFace - ST ALBANS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I didn’t receive a confirmation and I…
I didn’t receive a confirmation and I am still waiting for my order!
October 17, 2023
Reply from FatFace - ST ALBANS 2
Hi there,
Thank you for taking time to leave your review. I'm sorry to read you haven't received your confirmation email. I had a look at the order and I can see the Store has received the order on 19/10/23 and should be ready for collection.
Hope you have a nice day!
SK
Mixed experience…
I returned a skirt and jumper that were too big
The young assistant was very helpful and advised me that if I reordered it in store I wouldn't pay postage.
The jumper did not suit me and the older assistant in the shop was determined to find me something although they. Did not have any other black jumpers ?! I found this annoying and it has put me off returning to the shop.
September 25, 2023
Reply from FatFace - ST ALBANS 2
Hello Christine
Thank you for your email,
I am so sorry to hear of your recent experience in one of our stores. I have flagged this with the appropriate department for future consideration.
EP
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