The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more
Company replied
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Extremely lovely store to shop, the staff are very friendly and helpful. The layout of the shop inspires me and it is always very clean. They have a great range of the Fatface clothing for sale and... See more
Company replied
Any visit I make to fatface is always a delight ! Have been shopping with you for years and still have dresses that go back years , still look like new and always get compliments when I’m wearing my... See more
Company replied
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom
- 01480 476162
4.8
Excellent
122 reviews
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Great staff in St Neots Branch
Great staff in St Neots Branch. Friendly helpful and happy. It is a pleasure to shop in the store.
January 4, 2024
Reply from FatFace - ST NEOTS
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Excellent service and products
Excellent service and products, keep it up. We'll done.
January 18, 2024
Reply from FatFace - ST NEOTS
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the quality of the materials…
I love the quality of the materials they use. The design is great as well.
January 17, 2024
Reply from FatFace - ST NEOTS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely staff and so helpful
Lovely staff and so helpful. All of them were chatting to the customers and it was a great atmosphere in the shop. Makes for a really good shopping experience.
January 7, 2024
Reply from FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly helpful staff
Friendly helpful staff, the shop in St Neots is brillant. Nothing too much trouble and of course the added bonus of great clothes
November 27, 2023
Reply from FatFace - ST NEOTS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful staff -I bought a lovely…
Very helpful staff -I bought a lovely dress at a reasonable price.
Also Had a return item which was completely hassle free and monies returned immediately to my bank account not the usual 3-5 days.
November 23, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great products at right prices.
Great products at right prices.
Friendly, helpful service.
November 30, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very efficient pick up staff lovely
November 22, 2023
Reply from FatFace - ST NEOTS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good quality products and excellent…
Good quality products and excellent service with friendly, helpful staff. Clean and tidy shop with products beautifully displayed.
November 16, 2023
Reply from FatFace - ST NEOTS
Hi Veronica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy instructions
Quick and easy instructions. Polite and efficient service
November 19, 2023
Reply from FatFace - ST NEOTS
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt pleasant service.
November 7, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely jumper
Lovely jumper ready for Christmas/Winter wear.
Fits true to size.
Order by click and collect to local store, who were as always friendly and helpful.
October 30, 2023
Reply from FatFace - ST NEOTS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ST NEOTS
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great service
Great service, staff friendly and helpful. Product, as always, well made and fit perfectly
August 21, 2023
Reply from FatFace - ST NEOTS
Good afternoon, Stella
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Great experience
Easy and pleasant click and collect, the whole process was very smooth. Also, I love my bag, it’s exactly as described.
August 20, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good service from lovely staff
August 17, 2023
Reply from FatFace - ST NEOTS
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lovely friendly staff.
August 7, 2023
Reply from FatFace - ST NEOTS
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St Neots store.
Take care, JB
Easy to order efficient service and…
Easy to order efficient service and good quality products
August 1, 2023
Reply from FatFace - ST NEOTS
Good Morning Maud, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
I love all your employees at St neots…
I love all your employees at St neots location. They are wonderful and so helpful with everything. Best customer service ever.
June 9, 2023
Reply from FatFace - ST NEOTS
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
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