Absolutely love our local high street store! The team are always cheerful, friendly and helpful! Great range of unusual clothes which fit well and make me feel special! Always get lots of complim... See more
Company replied
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See what reviewers are saying
Delivery great, direct to local store, staff at St Neots store are lovely. Unfortunately none of the items I ordered fit or looked good, the tops were too short and dress too large. I returned items t... See more
Company replied
The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more
Company replied
My order was delivered to my local shop in st neots. I was informed by email to say that the item was delayed for a few days but the same day l had another e mail to say item was now at the shop . St... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom
- 01480 476162
4.9
Excellent
145 reviews
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Reply from FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful staff -I bought a lovely…
Very helpful staff -I bought a lovely dress at a reasonable price.
Also Had a return item which was completely hassle free and monies returned immediately to my bank account not the usual 3-5 days.
November 23, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great products at right prices.
Great products at right prices.
Friendly, helpful service.
November 30, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very efficient pick up staff lovely
November 22, 2023
Reply from FatFace - ST NEOTS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good quality products and excellent…
Good quality products and excellent service with friendly, helpful staff. Clean and tidy shop with products beautifully displayed.
November 16, 2023
Reply from FatFace - ST NEOTS
Hi Veronica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy instructions
Quick and easy instructions. Polite and efficient service
November 19, 2023
Reply from FatFace - ST NEOTS
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt pleasant service.
November 7, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely jumper
Lovely jumper ready for Christmas/Winter wear.
Fits true to size.
Order by click and collect to local store, who were as always friendly and helpful.
October 30, 2023
Reply from FatFace - ST NEOTS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
Great service, staff friendly and helpful. Product, as always, well made and fit perfectly
August 21, 2023
Reply from FatFace - ST NEOTS
Good afternoon, Stella
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Great experience
Easy and pleasant click and collect, the whole process was very smooth. Also, I love my bag, it’s exactly as described.
August 20, 2023
Reply from FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good service from lovely staff
August 17, 2023
Reply from FatFace - ST NEOTS
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lovely friendly staff.
August 7, 2023
Reply from FatFace - ST NEOTS
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St Neots store.
Take care, JB
Easy to order efficient service and…
Easy to order efficient service and good quality products
August 1, 2023
Reply from FatFace - ST NEOTS
Good Morning Maud, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
I love all your employees at St neots…
I love all your employees at St neots location. They are wonderful and so helpful with everything. Best customer service ever.
June 9, 2023
Reply from FatFace - ST NEOTS
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Reply from FatFace - ST NEOTS
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Reply from FatFace - ST NEOTS
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Arrived on time granddaughter loved it…
Arrived on time granddaughter loved it looks better on
April 13, 2023
Reply from FatFace - ST NEOTS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Was disappointed I could not get my…
Was disappointed I could not get my package delivered to st ives cambridgeshire and had to travel to st neots , also when ordering i was informed i would be notified with 48 hours the date of delivery I order on Thursday 10th April and received an email informing me by package had arrived on Monday 14th April
April 13, 2023
Reply from FatFace - ST NEOTS
Thank you for your feedback. We are sorry to hear that this has happened. We will use your feedback for future consideration. We hope to see you again soon - RS
Click and Collect
Since I live near a Fat Face store it is easy to use Click and Collect. It is easy to use and took three days for my order to arrive in store.
April 2, 2023
Reply from FatFace - ST NEOTS
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bought a size 10 jacket for my daughter…
Bought a size 10 jacket for my daughter to replace her much loved 4 or 5 year old one. It swamped her. The shop did not have a size 8 so I returned the 10. That was easy and the money was back in my account in 5 days. Result, as so often a refund takes forever to reappear in my account. I went online with some trepidation as I am not the worlds best with technology. It was so easy. I ordered it at 2pm Friday and it arrived 1pm Sunday. Service at its most brilliant. Even better it is a perfect fit.
March 12, 2023
Reply from FatFace - ST NEOTS
Hi,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and we hope that you continue to enjoy your shopping experience in the future.
Take care, CT
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