The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely lovely store to shop, the staff are very friendly and helpful. The layout of the shop inspires me and it is always very clean. They have a great range of the Fatface clothing for sale and... See more
Company replied
Any visit I make to fatface is always a delight ! Have been shopping with you for years and still have dresses that go back years , still look like new and always get compliments when I’m wearing my... See more
Company replied
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom
- 01480 476162
4.8
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent, staff couldn’t have been more helpful.
Will definitely shop there again
December 15, 2021
Unprompted review
Reply from FatFace - ST NEOTS
Good afternoon Barbara,
Thank you so much for your review, this is exactly what we love to hear from our wonderful customers!
Have a lovely day! -CA
help in time of need
I was struggling to try on some boots as I have an injured thumb and the assistant could not have been more helpful, pulling them on/off etc..The boots were great and I purchased them.
November 27, 2021
Unprompted review
Reply from FatFace - ST NEOTS
Hi Gillian, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.