Lots of lovely things in Fat Face at the moment. Staff in my local shop ( Stratford-upon- Avon) are always friendly and helpful. Just need the sun to come back!
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See what reviewers are saying
I liked the clothing that was actually on display, and the service, but it was limited and a particular item I wanted, each item in my size had visible flaws. I couldn’t even order one new.
Company replied
Had no issues ordering my goods online. However, having said that it was a bit misleading about a new customer receiving 10% discount. You have to click on another link before it gives you a breakd... See more
Company replied
Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff. I don't like ordering... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16 Wood Street, CV37 6JF, Stratford�Upon�Avon, Warwickshire, United Kingdom
- 01789 264681
4.4
Excellent
65 reviews
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Lots of lovely things in Fat Face at…
Lots of lovely things in Fat Face at the moment. Staff in my local shop ( Stratford-upon- Avon) are always friendly and helpful. Just need the sun to come back!
June 7, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice clothes, but not all
I liked the clothing that was actually on display, and the service, but it was limited and a particular item I wanted, each item in my size had visible flaws. I couldn’t even order one new.
May 25, 2026
Reply from FatFace - STRATFORD UPON AVON
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Easy to order online and then no…
Easy to order online and then no problem collection from shop.
May 1, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface products are always good…
Fatface products are always good quality and my first choice for shirts
April 27, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful staff
Really helpful staff.
Easy returns.
Good selection of well made cotton clothes.
March 25, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I would love to give a good review but…
I would love to give a good review but I still haven't received the dress I ordered. It was meant to be in store for me to collect on Monday. I had an email to say it would be a couple of days before it was in. It's now Sunday and I've had no further updates. I've been into my account and there's no update there either so I have no idea when it's going to be ready for me to collect.
March 22, 2026
Reply from FatFace - STRATFORD UPON AVON
Good afternoon, thank you for your review. I am so sorry to hear that you are still awaiting delivery of your recent order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help you. Thank you, CM
Great customer service today from…
Great customer service today from Robert at the SOA store , friendly knowledgeable
And very helpful great attitude and would recommend
March 21, 2026
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Had no issues ordering my goods online
Had no issues ordering my goods online. However, having said that it was a bit misleading about a new customer receiving 10% discount. You have to click on another link before it gives you a breakdown that 10% is only on full priced goods. I informed whoever I spoke to that this should be in bold letters at the very top. Anyway, I did receive phone call back and I was put in the picture.
Return of goods, no problem as I have access to fat face and also next. I got a physical receipt in the shop and also email.
February 5, 2026
Reply from FatFace - STRATFORD UPON AVON
Thank you for taking the time to leave your review.
Please note that in line with all clear terms and conditions, you cannot apply a promotional code on top of an already reduced item.
We will of course pass your comments to the right team.
Thank you, LE
Exactly what I ordered
Exactly what I ordered, available on the day I was advised for collection. Lovely lady handed it to me and showed me the changing rooms. Fits well. Brilliant.
No clear FF logo apart from the zip tag, unusual.
February 5, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love Fat Face
I picked up my online order seamlessly and also had a return at the same time to do. The staff were all so friendly and welcoming. Love all the products for me but great for gifts too. The shop in Stratford upon Avon is charming and holds so much for size of the shop - love how quirky it is
January 6, 2026
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Baseball cap
Was a free delivery collection to next, maybird shopping centre. Was quick, well informed, superb quality.
October 29, 2025
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy collection from store
Easy collection from store and the team are helpful and welcoming when I arrived. Only reason for the 4 stars, was I had no notification that my parcel was ready for collection, I went in on the off chance that there had been some news on my order and it was already there.
October 19, 2025
Reply from FatFace - STRATFORD UPON AVON
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Shop was closed
I ordered some items to collect in store. Emails arrived saying items ready for collection etc. I went to collect a couple of days later and the shop was closed, several workmen there decorating. I had made a special trip into town and paid for parking etc. Not happy about this. Workman told me shop open next day so another trip to collect. There was nothing on the website or in the email to say shop would be closed for a few days.
October 16, 2025
Reply from FatFace - STRATFORD UPON AVON
Hello, thank you for your review.
We're so sorry to hear that this happened. Our Stratford Upon Avon store was closed for a refurbishment, however our site should have been updated.
We will ensure that this is fed back to the appropriate department, and if there is anything else that we can do in the meantime, please do reach out.
Thank you, LE
Picked up the wrong size top while away…
Picked up the wrong size top while away last weekend and the guys in the Stratford Upon Avon store changed it for me with no hassle. Great service
September 21, 2025
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Tall range is perfect
Once again I ordered a quality item, in this case a sweatshirt, in their tall range, 3XLT.
Free delivery to my local store and the fit was perfect. Nice long arms and body length for my almost 7 foot frame.
It's just a pity that their trousers arou a couple of inches longer, up to 37, then they would be awsome.
June 7, 2025
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Simple process
Simple process, package delivered on time, staff at the store were friendly , attentive and efficient.
A rather enjoyable shopping experience
May 3, 2025
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really easy online ordering and store…
Really easy online ordering and store pick up. Friendly helpful staff. Good quality comfortable clothes
February 8, 2025
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
easy to order and collect
easy to order and really nice to have a shop to go to with very nice staff
December 20, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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