Lots of lovely things in Fat Face at the moment. Staff in my local shop ( Stratford-upon- Avon) are always friendly and helpful. Just need the sun to come back!
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See what reviewers are saying
I liked the clothing that was actually on display, and the service, but it was limited and a particular item I wanted, each item in my size had visible flaws. I couldn’t even order one new.
Company replied
Had no issues ordering my goods online. However, having said that it was a bit misleading about a new customer receiving 10% discount. You have to click on another link before it gives you a breakd... See more
Company replied
Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff. I don't like ordering... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16 Wood Street, CV37 6JF, Stratford�Upon�Avon, Warwickshire, United Kingdom
- 01789 264681
4.4
Excellent
65 reviews
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Arrived very happy.
Arrived in store to collect an online order, I was greeted with a cheery hello. My daughter bought herself a chunky scarf while we were there. Always great quality clothing.
December 19, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are great quality, but............
I have shopped in Fat Face for 30 years, their clothes are great quality, even if they lost some of their original edginess, however, this review is not about that. This is about some commercial person in Fat Face introducing a policy which means, if you need to exchange say to a different size, they charge you again for the new size and refund your original purchase, however, not for up to 5 working days, which means its an engineered commercial ploy to hold your extra money in their account for cash flow and interest purposes. NASTY!
In response the the request from Fat Face the transaction happened on 28th Sept 24 in the Stratford upon Avon Branch. We needed to change a pair of PJ bottoms that were large for exactly the same colour and type in Extra Large. At the checkout the person refused to allow a direct swap and insisted that we pay for the new PJ's and that we would be credited for the old ones in up to 5 days time. This was irritating in the extreme as what should have been a simple transaction was made complicated and unnecessary. We will now have to check ensure the money is returned.
September 28, 2024
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hello Susan
Thank you for taking the time to leave your review.
I have requested some more information from you as none have been left on Trust Pilot, so sadly I am unable to reach out to you.
Take care, LE
Nice staff
Pleasant staff-
Felt very sorry for them as “new
System “
And took them ages to put the purchase and refund through the till.
Not their fault …..
August 27, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fatface clothing
Great quality clothing ordered online and delivered to store.
Tried the cloths on in store, great quality, perfect fit.
Very friendly staff in store
August 19, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello Mark
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and smooth collection
Purchased a gorgeous hoodie in the sale online and collected in store. Hoodie itself is great quality and very soft. Collection was smooth and staff in the store very helpful.
Would recommend 👍
August 13, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - STRATFORD UPON AVON
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - STRATFORD UPON AVON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the Stratford upon Avon…
The lady in the Stratford upon Avon (Niki I think) showed me the sale items on line in the shop and told me I could get items delivered to the shop. She was very helpful and greeted me with a smile.
So i did exactly that and received my items in a few days.
May 19, 2024
Reply from FatFace - STRATFORD UPON AVON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Polite and Professional staff
No hastle when I returned a faulty jumper. Nor when I exchanged two jumpers for a smaller size. The staff at Stratford were polite and proffessional and made the process easy.
April 29, 2024
Reply from FatFace - STRATFORD UPON AVON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Stratford Upon Avon store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
The dress I ordered didn't look great…
The dress I ordered didn't look great on me but on saying that, it was a lovely dress, bright red and a soft material. Unfortunately I had to return it. Lady that served me was very pleasant.
May 2, 2024
Reply from FatFace - STRATFORD UPON AVON
Good morning,
Thank you for taking the time to leave your review.
I am pleased to read that you enjoyed the colour and quality of the dress, however, I am sorry to read that this was not quite the right fit. I am so pleased that the crew in our Stratford Upon Avon store were so pleasant during your visit.
All the best, MM
Wonderful Tall section
Great to be able to buy tops in the tall range with such generous arm and body length.
April 28, 2024
Reply from FatFace - STRATFORD UPON AVON
Hi there,
Thank you for taking the time to leave your 5* review.
We are happy to hear your feedback regarding our Tall range. We hope you love your order, and look forward to welcoming you back!
Take care. -GM
My son loves his new coat
My son loves his new coat. It’s warm, waterproof and has a decent amount of space to grow in. It’s also feels like it will last. Great value in the sale.
Delivery pick up from the store was convenient and easy to do.
March 23, 2024
Reply from FatFace - STRATFORD UPON AVON
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your son loves his new coat, and you have enjoyed using our Click and Collect service!
We look forward to welcoming you back soon.
Take care. -GM
Great staff and really helpful.
March 22, 2024
Reply from FatFace - STRATFORD UPON AVON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Who could possibly be disappointed with…
Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff.
I don't like ordering online. I'd rather go in the shop and try items on in store.
However, I had to order something recently. How easy it is. None of this,you've lost your password we'll send you a new link. Straight through.,and another successful purchase!
February 14, 2024
Reply from FatFace - STRATFORD UPON AVON
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer. We’re so happy to hear your positive feedback on our service, and look forward to welcoming you back soon.
Take care.- GM
Above + beyond
Ella the Manager recognised me - she has done so now x3 times. She is ALWAYS courteous, efficient and cheerfully helpful beyond the norm.
February 19, 2024
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Good morning, Elaine.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Stratford Upon Avon store.
Take care, JB
Just the job
Jeans. I normally find it difficult to get the style and length I need - these were perfect. Ordered on line as store did not stock short length, but I tried longer ones on in store for size initially. Did click and collect from the store and they arrived really quickly, no hassle when collecting them.
February 6, 2024
Reply from FatFace - STRATFORD UPON AVON
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your jeans, and we look forward to welcoming you back soon!
Take care.- GM
Love the clothes and quality and NHS…
Love the clothes and quality and NHS discount helps me to keep current in my wardrobe, thank you
January 30, 2024
Reply from FatFace - STRATFORD UPON AVON
Hi Fiona,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Reply from FatFace - STRATFORD UPON AVON
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear of your positive instore experience.
We will be sure to pass this on.
Take care. -GM
Easy to order & return.
December 27, 2023
Reply from FatFace - STRATFORD UPON AVON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - STRATFORD UPON AVON
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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