Lots of lovely things in Fat Face at the moment. Staff in my local shop ( Stratford-upon- Avon) are always friendly and helpful. Just need the sun to come back!
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See what reviewers are saying
I liked the clothing that was actually on display, and the service, but it was limited and a particular item I wanted, each item in my size had visible flaws. I couldn’t even order one new.
Company replied
Had no issues ordering my goods online. However, having said that it was a bit misleading about a new customer receiving 10% discount. You have to click on another link before it gives you a breakd... See more
Company replied
Who could possibly be disappointed with Fatface! I have shopped there for as long as I can remember. Brilliant quality clothing, lovely bright colours, and very helpful staff. I don't like ordering... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16 Wood Street, CV37 6JF, Stratford�Upon�Avon, Warwickshire, United Kingdom
- 01789 264681
4.4
Excellent
65 reviews
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Easy to order used click & collect..
Easy to order used click & collect..
Picked up at local shop..
Nice jumper.. what’s not to like 🥰
November 22, 2023
Reply from FatFace - STRATFORD UPON AVON
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
I ordered my top on line
I ordered my top on line. But had no e mail to say it was in store for me to collect. I rang the Stratford on Avon store to see if it had arrived .
August 18, 2023
Reply from FatFace - STRATFORD UPON AVON
Hi Jo-Anne, thank you for taking the time to leave a review. I'm so sorry to hear that you didn't get an update on your top's arrival - I can see from our system that this was sent out, so I'm not sure why that didn't reach you! I hope that now it has been received, you like it! CD
I ordered 2 items of differing sizes
I ordered 2 items of differing sizes, keeping the smaller one. When I visited the store with my return the older staff member was so miserable to the point of being abrupt and ill mannered. The younger staff seemed subdued and unfriendly. It’s happened before on a previous visit. Surely working conditions are not that bad!
August 10, 2023
Reply from FatFace - STRATFORD UPON AVON
Hello Viv,
Thank you for sharing your feedback regarding your recent store visit. I will be logging with appropriately and this will be raised with the store management team to look into. Thank you again for raising this with us and I hope you enjoy your weekend - KS
The team at Fat Face Stratford Upon…
The team at Fat Face Stratford Upon Avon are just so professional and courteous and hardly surprising when lead by an amazing Manager. It is without doubt the best kept secret in Warwickshire
August 16, 2023
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
I found the store after a little bit of…
I found the store after a little bit of searching, it was a little further than I thought. Staff were really helpful, I asked a few question and also needed help getting shoes down from high up hangers. Over all a nice shopping experience, not my usual store.
August 9, 2023
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Good Morning, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! - JW
Excellent service
July 18, 2023
Reply from FatFace - STRATFORD UPON AVON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - STRATFORD UPON AVON
Hi Debs
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I haven’t received my order yet and had…
I haven’t received my order yet and had no communication on when it should arrive at the store.
April 13, 2023
Reply from FatFace - STRATFORD UPON AVON
Hi there. I am sorry to hear this. We have sent you an email so we can assist you further with this - RS
Poor service in shop
Normally buy online but went to Stratford on Avon store and was not very impressed. Male assistant was extremely helpful when serving the lady in front of me, explaining what and why he was doing for her.
When he came to serve me, (male) the niceness switch had been activated to the off position and he was grumpy with a couldn't care attitude. The young girl who assisted him needs to be shown how to fold up garments and not bundle them together.
All together a very poor service. The products are still good, but will not use this store again
January 18, 2023
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hi Alan, I am so disappointed to hear this. This is very unusual for our Stratford Upon Avon store and I have now spoken to their management team. They too were disappointed and apologised, letting me know they would speak to their team. If you would like to discuss this further please email us at customerservices@fatface.com or call us on 0330124000
All the best - KS
Stratford branch- Josh
Stratford branch- Josh
He had amazing customer service skills. not just for us but I could hear him with other customers. He was interested and knowledgeable and asset to the company
Jill
December 10, 2022
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Good afternoon, Jill
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Stratford Upon Avon store.
Take care, JB
Very helpful assistant in Stratford on…
Very helpful assistant in Stratford on Avon store. Quality and well made sweater- and to find in a tall fitting was a bonus.
November 22, 2022
Reply from FatFace - STRATFORD UPON AVON
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Very very helpful staff
Very very helpful staff, the young man went out of his way to help my wife, and the young lady helped too by ordering the items my wife wanted on line for home delivery.
If only all staff in stores were as helpful as they were in this store!
November 4, 2022
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hi Christopher,
Thank you for your feedback regarding your trip to the Stratford Upon Avon store. It is so wonderful to read such lovely feedback!
Take care - KS
Great service and knowledgeable…
Great service and knowledgeable staff.Keen to help especially the manager
November 10, 2022
Reply from FatFace - STRATFORD UPON AVON
Good Morning
Thank you for your review.
I am so pleased to hear of your recent experience in our Stratford Upon Avon store, please be assured that I will pass this onto the crew members involved for you.
Have a lovely weekend.
EP
I’m so sad to write this because I love…
I’m so sad to write this because I love Fat Face & it’s no reflection on the clothing. Visited Stratford upon Avon store while away for the bank holiday (28/08/22). I attempted to try on 4 tops that I liked but was ejected from the changing room by a very cross assistant who told me the fitting rooms were closed because he was the only member of staff on duty. He was clearly angry & irritated & while I sympathise with his situation he shouldn’t be projecting that onto customers & I found his rant quite offensive. Rude guy!
August 28, 2022
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hi Claire, thank you for taking the time to leave your review. I am really sorry to hear that you had this experience in our store. I will be sure to pass it on to the relevant department so this can be investigated. Thank you, LE
Fatface forever …
Just beautiful clothes in beautiful surroundings. I treated myself to a jumpsuit as it’s my birthday today. The sales man was really kind and friendly.
May 12, 2022
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Good morning, Kate
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Stratford store.
Take care, JB
Nice to get a bargain once in a while!
Nice to get a bargain once in a while. Great quality, great service.
May 12, 2022
Reply from FatFace - STRATFORD UPON AVON
Hi Roger, Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and we look forward to welcoming you back soon!
Take care, LE
Reply from FatFace - STRATFORD UPON AVON
Hi Susan, Thank you for your 5* review. I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Just wanted to thank Tristan and Josh…
Just wanted to thank Tristan and Josh for all their help today when I visited the store, getting different sizes for me and providing me with great service and always happy to help. I love my purchases so thank you again.
May 5, 2022
Unprompted review
Reply from FatFace - STRATFORD UPON AVON
Hi Sarah,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Stratford store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Very happy with the online service !
April 5, 2022
Reply from FatFace - STRATFORD UPON AVON
Hi Carol
Thank you for spending the time to leave a 5* review. I am so please to hear that you were happy with your online service.
Have a lovely afternoon - DW
Terrible customer service at the…
Terrible customer service at the Stratford Upon Avon shop when I brought in returns a few weeks ago. Rude staff, slow service and it put me off from buying anything in store again.
February 3, 2022
Reply from FatFace - STRATFORD UPON AVON
Hi Rose, Thank you for bringing this to our attention.
Please be assured that I will follow this up with the store and we truly apologise for your negative experience shopping with us. Take care, - ES
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