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FatFace - TAVISTOCK Reviews 139

TrustScore 5 out of 5

4.9

84 West Street, The Cornmarket, PL19 8AQ Tavistock, Devon, GB


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Rated 5 out of 5 stars

So easy to choose on line and being able to go to your store and collect, not having to wait for a well known courier to deliver X number of days later.

Rated 5 out of 5 stars

Since my last review I did decide to purchase online again and no issues with collecting my order from store at all this time, Thanks guys! I just love FatFace for quality items and I am very pleas... See more

Company replied

Rated 4 out of 5 stars

Just bought sandals in a sales online, got them delivered to my local Fat Face shot to avoid the delivery. Had a look around, the prices are on the high side even though the quality is good. You can g... See more

Company replied

Rated 5 out of 5 stars

I hate shopping and found myself needing an entire new wardrobe for my next adventure which has specific clothing requirements. I went to Fatface in Tavistock and spent THE BEST two hours trying on al... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 84 West Street, The Cornmarket, PL19 8AQ, Tavistock, Devon, United Kingdom

  • 01822 618472

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

13,282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always helpful and friendly.

Nice friendly store.

May 7, 2023
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Reply from FatFace - TAVISTOCK

Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality at an excellant sale price

A treat just for me in their latest sale....great jeggings at a great price.

April 27, 2023
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Reply from FatFace - TAVISTOCK

Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.

Have a lovely day!
Take care, SK

Rated 5 out of 5 stars

Fat face Tavistock is a pleasure to…

Fat face Tavistock is a pleasure to deal with, whether you are buying in the shop or collect and click picking up. They should be recognised for their excellent customer service.
As for the clothing side. I’m a complete fan.

April 24, 2023
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Reply from FatFace - TAVISTOCK

Hi Mrs. Cole,

Thank you for your 5* review!

It's so amazing reading such positive comments about the service you have received in store, and that you are loving your items.

I hope you have a wonderful day!

All the best, JH

Rated 5 out of 5 stars

Excellent customer service friendly…

Excellent customer service friendly staff and great email communication

April 21, 2023
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Reply from FatFace - TAVISTOCK

Hello Sandra, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – KS

Rated 5 out of 5 stars

Good fit well made

April 12, 2023
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Reply from FatFace - TAVISTOCK

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

The customer service is second to none

The customer service is second to none. Friendly staff in branch. Good quality items & a faultless returns policy.

April 12, 2023
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Reply from FatFace - TAVISTOCK

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Fat face Tavistock staff always super…

Fat face Tavistock staff always super helpful and knowledgable. Always greeted with a smile and get top service! Manager Charlotte super professional, friendly and knowledgeable you will be missed. X

March 26, 2023
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Reply from FatFace - TAVISTOCK

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

Awesome service

March 21, 2023
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Reply from FatFace - TAVISTOCK

Hi Kingsley, thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB

Rated 5 out of 5 stars

Very Positive Shopping Experience

Have recently purchased from a FatFace shop as well as online. Very easy ordering, speedy delivery and efficient returns and refund process. Great fan of FatFace, clothes and shops, always helpful and friendly assistants in my experience, and no stress internet shopping.

March 7, 2023
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Reply from FatFace - TAVISTOCK

Good afternoon, FatFace customer

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Consistent FatFace

There was a slight issue with the wrong price coming up which was efficiently and politely dealt with......overall just the normal pleasant shopping experience in a FatFace store to be honest

November 23, 2022
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Reply from FatFace - TAVISTOCK

Hi Peter,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS

Rated 5 out of 5 stars

Had great customer service from the…

Had great customer service from the store manager who help me with items I had to return. Knows her stuff!

October 18, 2022
Unprompted review
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Reply from FatFace - TAVISTOCK

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Happy with product true to size

Happy with product true to size
excellent customer service
Always good experience shopping at Fat face

July 28, 2022
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Reply from FatFace - TAVISTOCK

Hi Iris. Thanks for the review, Happy to see that the dress is as you wanted it. PW

Rated 5 out of 5 stars

Staff very polite and helpful

Staff very polite and helpful. Love your clothes, especially childrens.

July 24, 2022
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Reply from FatFace - TAVISTOCK

Good afternoon Christine,

Thank you for your 5* review about your recent experience in our Tavistock Store. I will be sure to pass this feedback on the store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Excellent service have used it before…

Excellent service have used it before and will do so again.

July 10, 2022
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Reply from FatFace - TAVISTOCK

Hello Shirley

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!
Take care, JB

Rated 5 out of 5 stars

Good service

May 7, 2022
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Reply from FatFace - TAVISTOCK

Hi Stephen, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Best Wishes, LE

Rated 5 out of 5 stars

Friendly store

Great shopping experience with friendly and helpful staff. Milly and Harry were excellent 👍

May 5, 2022
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Reply from FatFace - TAVISTOCK

Hi Jennifer,
Thank you for your 5* review. I happy to hear that our crew member in our Tavistock store was so helpful and that you happy with the service you received. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB. Have a great day! Many thanks-AB.

Rated 5 out of 5 stars

Saw and tried the dress on in store.

Saw and tried the dress on in store.
Not in my size so the young lady kindly write down details if the dress and I was able to find it on the website very quickly.
She was very helpful and friendly.
So easy to order and very quick to arrive.

March 23, 2022
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Reply from FatFace - TAVISTOCK

Hi Dee, thank you for taking the time to leave us your review. Take care! - ES

Rated 5 out of 5 stars

Wonderful Staff.

I have lost a lot of weight recently and have been unsure of my clothes size, however, the staff in Tavistock, particularly Harry, could not have been more helpful, and all went out of their way to ensure I was able to buy clothes in my new size. Everyone was so happy, helpful and informative. Shopping at this branch is always a pleasure and the staff are so professional, and friendly too. I definitely recommend this store,and this branch in particular !

March 8, 2022
Unprompted review
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Reply from FatFace - TAVISTOCK

Good morning,
Thank you for your 5* review and your lovely comments regarding our Tavistock store. I am so pleased to hear that they were so helpful and able to assist you. I will make sure that your comments are passed onto the store and their area manager. Have a great day! All the best-AB.

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