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FatFace - TRAFFORD 2 Reviews 210

TrustScore 4.5 out of 5

4.4

53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... See more

Company replied

Rated 5 out of 5 stars

Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... See more

Company replied

Rated 5 out of 5 stars

I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... See more

Company replied

Rated 3 out of 5 stars

I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, United Kingdom

  • 01617 477711

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

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Rated 5 out of 5 stars

My Wife and Grandaughter love the…

My Wife and Grandaughter love the clothes from fatface they can usually always find something they like. The store is always clean and tidy and the staff are very friendly.

August 16, 2022
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Reply from FatFace - TRAFFORD 2

Hello Colin

Thank you so much for taking the time to leave us a 5* review.

Your lovely feedback is very much appreciated; it's great to hear your family are a fan of FatFace and always enjoy your instore shopping experience.

Have a good day! TG

Rated 5 out of 5 stars

Always find the staff at Fatface in the…

Always find the staff at Fatface in the Trafford centre very approachable and helpful

August 15, 2022
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Reply from FatFace - TRAFFORD 2

Good Afternoon David
Thank you for your review and for sharing your recent experience in our Trafford store. Please be assured that I have passed this onto the crew members involved for you.
EP

Rated 5 out of 5 stars

Had a really good experience at FatFace…

Had a really good experience at FatFace in Trafford Centre. Lots of lovely choices and I was really pleased with the quality of the clothing. Staff were polite and helpful. I have since ordered more pieces online.

July 8, 2022
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Reply from FatFace - TRAFFORD 2

Good Morning Beth

Thank you for your review.

I am so pleased to hear of your recent experience in our Trafford store. Please be assured that I will pass this onto the crew members involved for you.

EP

Rated 5 out of 5 stars

Happy

Really pleased with all items and servuce

May 7, 2022
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Reply from FatFace - TRAFFORD 2

Hi Patricia, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Always really pleased with purchases

Always really pleased with purchases. Especially like the sandals

April 28, 2022
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Reply from FatFace - TRAFFORD 2

Good afternoon, Jacqueline

I am pleased to read that your online shopping experience was a positive one! We do hope that you are happy with your items!

Have a good day! JB

Rated 5 out of 5 stars

Excellent service

Very helpful and excellent service thank you

April 21, 2022
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Reply from FatFace - TRAFFORD 2

Hi Lowai, Thank you for your 5* review! I am so pleased to hear that you had a good experience in our Trafford store - this is great! Take care, LE

Rated 5 out of 5 stars

Friendly staff

I ordered the wrong size chinos on their website. Took them to my nearest FatFace shop, the Trafford Centre, where they sorted me out. Pretty easy and painless. Friendly staff member was happy to oblige.

March 28, 2022
FatFace - TRAFFORD 2 logo

Reply from FatFace - TRAFFORD 2

Hi Peter
Great to hear that our Trafford Centre team were able to assist you with this. I will pass your warm comments onto them. Enjoy your chinos and the rest of your day. MJ

Rated 5 out of 5 stars

Excellent delivery and good quality…

Excellent delivery and good quality clothing

February 4, 2022
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Reply from FatFace - TRAFFORD 2

Thank you leave us a 5* review.
It’s great to hear that your order arrived with you so quickly and that your happy with the quality of our recent purchases. Have a great day, LM

Rated 5 out of 5 stars

Excellent service both online and in…

Excellent service both online and in branch.

November 30, 2021
FatFace - TRAFFORD 2 logo

Reply from FatFace - TRAFFORD 2

Hi Jane,

Thank you for your 5* review.

I am so glad to hear that you are happy with the service you received online and in store. We will ensure that your feedback is passed on. We hope you enjoy your new purchase.

Have a great day!

Thanks again, JH

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