Many thanks to Christina at Fatface Watford branch who was so helpful and friendly when I was looking for a lightweight dress. She pointed out a few suitable dresses including the lovely dress I went... See more
Company replied
Location
Switch locationUnit 4 Intu Watford Shopping Centre, WD17 2TB Watford, Hertfordshire, GB
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See what reviewers are saying
I ordered at a shop. The size I needed was not in stock, so I paid up front and they notified me when the item was available to collect from the store. Staff very helpful. I prefer to shop in store... See more
Company replied
The fabric is wonderful. The cut is so flattering. The package arrived so quickly within 2 days. Everything about fatface and the service is really a delight from customer service in the shops or onli... See more
Company replied
Friendly and extremely helpful staff ( Saf and Cristina) Watford branch. An item I wanted wasn't in stock, but I was quickly assisted in ordering in store with free delivery to my home address A*. Gr... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Intu Watford Shopping Centre, WD17 2TB, Watford, Hertfordshire, United Kingdom
- 01923 803527
4.7
Excellent
172 reviews
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Great staff and quality clothes
Great friendly and helpfull staff and quality stylish clothes
October 16, 2023
Reply from FatFace - WATFORD
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Reply from FatFace - WATFORD
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - WATFORD
Good afternoon, Jane
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Watford store.
Take care, JB
Friendly service in Watford
Friendly service in Watford
I picked up my jacket ordered on line, quick and easy to do and the service was excellent, friendly and personal. And the jacket is lovely too - it's just too warm to wear it at the moment.
September 3, 2023
Reply from FatFace - WATFORD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Friendly
Friendly, welcoming and down to earth staff. Very helpful.
Very good experience.
Thank you ☺️
August 25, 2023
Reply from FatFace - WATFORD
Good afternoon, Elzbieta
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Watford store.
Take care, JB
Stalk in the shop were excellent
August 21, 2023
Reply from FatFace - WATFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I love Fatface for its good quality
I love Fatface for its good quality. The friendly staff in the Watford store were so helpful. One thing though is to bring back the children's section.
August 15, 2023
Reply from FatFace - WATFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - WATFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - WATFORD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Poor chaotic service
Ordered three items for my daughters on first day of sale. Chased order after 6 days and advised to wait. After 9 days finally received email to say arrived but when visited store was given a different order. I did inform staff the wrong number was on package but not interested and said I should wait for goods. I rang Customer Service who rang store but were unable to find original package. I was offered a refund but I wanted my goods!
August 7, 2023
Reply from FatFace - WATFORD
Good Morning Cathy,
Thank you for your review. I am so sorry for the disappointment caused by this. I believe it was myself who spoke on the phone with you. I am so sorry that we were unable to locate the original parcel. Please be assured that your feedback will be used to help us improve customer service going forward. Have a lovely weekend - KS
Reply from FatFace - WATFORD
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Watford staff- Amazing!
July 23, 2023
Reply from FatFace - WATFORD
Thank you for your 5* review regarding your recent visit to our Watford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ordered product online and picked up at…
Ordered product online and picked up at local store
Easy and very efficient service and friendly staff in store.
May 4, 2023
Reply from FatFace - WATFORD
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice friendly staff Well presented store
April 28, 2023
Reply from FatFace - WATFORD
Hi Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Items were quick
Items were quick, in fairly environmentally friendly packaging and fit me well
May 1, 2023
Reply from FatFace - WATFORD
Hi Lewis
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect order
Prompt delivery of my click and collect order,friendly shop staff.
April 28, 2023
Reply from FatFace - WATFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - WATFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
A lovely and different selection of…
A lovely and different selection of clothes. Not the usual run of the mill stuff one finds in a lot of shops. Excellent
April 23, 2023
Reply from FatFace - WATFORD
Hi Mary,
Thank you for your review!
I'm really happy that you are enjoying our clothing selection. We hope you continue to find FatFace items that you love.
Have an amazing day!
JH
Reply from FatFace - WATFORD
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Watford Branch
Just wanted to say how fabulous are your sales assistants in the watford branch. Helped me locate exactly what I wanted and I even bought a gorgeous belt which I didn’t plan on getting.
Such a pleasure to have someone serving you. Thank you to the lovely ladies at the watford branch.
March 24, 2023
Unprompted review
Reply from FatFace - WATFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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