Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... See more
Company replied
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
Company replied
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store sta... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
31 High Street, BA5 2AA, Wells, Somerset, United Kingdom
- 01749 670173
4.7
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really lovely helpful staff
It was a hot afternoon and a lot of shopping and my elderly mother felt faint. The shop staff at FF were super helpful and found her a chair and a glass of water. Which was a very kind gesture.
August 1, 2022
Reply from FatFace - WELLS
Hi Angela, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Wells store - this is great to hear. Take care, LE
We visited our local store in Wells…
We visited our local store in Wells Somerset. We purchased some short and swim shorts. We were served by Marie and Rebecca and they were amazing. So friendly and helpful. It really made for an enjoyable experience.
The items purchased are lovely, good quality and fit well.
July 28, 2022
Unprompted review
Reply from FatFace - WELLS
Hi There. Thanks for the review. I will pass on your kind comments about Marie and Rebecca on the Wells store. PW
Amazing staff and experience
The staff were extremely helpful when I went in to exchange 2items I had bought online. They helped me find the sizes I needed a d exchanged them with no fuss.
I have never had a bad experience in this store. They are all very polite and truthful
May 20, 2022
Reply from FatFace - WELLS
Good afternoon Helena!
I am so happy to read what a positive experience you had in the Wells store. This is always lovely to hear and I will be sure to pass this on to the wonderful team.
Enjoy your weekend :) DW
I always buy Fat Face boots and shirts
I always buy Fat Face boots and shirts. Excellent value.
March 4, 2022
Reply from FatFace - WELLS
Hi Angie
Thank you for your repeat custom. It's really appreciated. Have a lovely weekend. MJ
Reply from FatFace - WELLS
Hi Bonnie, Thank you for taking the time to leave us your positive feedback. Have a great day! - ES
Good quality clothing.
Good quality clothing, fit to size aswell, love the styles.
Very friendly and helpful staff, nice to see my purchases being folded up nicely rather than being just shoved into the bag. Thank you 😊
February 3, 2022
Reply from FatFace - WELLS
Hello Marion, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Thank you for being a loyal customer of ours!
Take care, LM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.