FatFace - WINCHESTER Reviews 97

Great baseball caps one for me and one for my friend having chemo!

Love this belt. Really good quality.

Great quality clothing etc … will be shopping for summer items soon!

Just love the store and service

Friendly helpful staff, the quality is great and the order arrived at the shop quickly

I was kept informed of my order, the reason for four stars is because part of my order took longer than first expected.

Great product good quality and just what I wanted.
Arrived on time and great staff at the shop - Sandra Brown is amazing

We were greeted by a friendly lady when we visited on Friday 13th 2026. Other shops we visited didn't even say hello.

Good quality clothes for the money. Nice long sleeves and good proportions. Customer service was swift and professional.

Great service nothing to much trouble for staff

Everything was excellent. Communication, help at the shop in Winchester etc.

Excellent service. Unfortunately the top I ordered was too big so had to be returned, the staff in my local branch are always so nice and helpful.

Dear Customer Services Team,
I am writing to express my disappointment with a recent experience at your Winchester store regarding your exchange policy, which I believe creates unnecessary inconvenience.
I recently purchased black velvet trousers in size 10 online, collected in-store. This was the same size as my previous Fat Face trousers (corduroy, herringbone and denim styles), so I felt confident ordering without trying them on. However, this particular style runs larger than expected.
When I attempted to exchange them for size 8, I was informed that a direct swap was not possible. Instead, I was required to:
1. Buy the size 8 as a new transaction
2. Return with my original payment card to process a refund for the size 10
3. Wait 5 working days for the credit

The staff member who served me was dismissive, stating only "that's our rules - sorry" before moving to the next customer without explanation. This left me feeling undervalued.
Upon returning the following week to complete this cumbersome process, another employee explained this exists to prevent stock discrepancies between your warehouse and store systems. While I understand the operational reasoning, customers should not bear the burden of managing your inventory challenges through duplicate transactions.
Furthermore, I have discovered that online and in-store purchases have different return policies, adding complexity to what should be a straightforward shopping experience.
This situation has significantly impacted my confidence in shopping with Fat Face. A simple size exchange has become complicated, prioritizing internal systems over customer satisfaction.
I would appreciate your response regarding whether these procedures might be reviewed to better serve your clientele's needs.

Yours sincerely,
FIONA VAN DER NEST

Ordering and collection was very simple and the product the quality you come to expect from FatFace

Nice product, good price in the sale.
Had to visit the store twice to pick up my parcel. Despite I got a text message that my order has arrived in the store - it was not there. Second time it took a while to find my order in the system…..
But the parcel was there at last.

Ordered online, picked up from Winchester. Very friendly and efficient. Thank you.

I was super happy that I was able to purchase a beautiful maxi dress for my holiday to Greece and have it collected at my nearest store!! Super quick delivery and seemless collection. Amazing quality clothing and always pleased with purchases from FatFace.

Prompt efficient service

Website easy to use, prompt delivery and easy to collect from store with helpful staff

Easy going nature and friendliness of the staff helped make my purchasing, a pleasurable experience.