First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... See more
Company replied
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... See more
Company replied
Sale items with good price reductions. Quickly notified by local store they were ready for collection. Helpful polite staff member in store with quick easy collection of my order.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28 High Street, SO23 9BL, Winchester, Hampshire, United Kingdom
- 01962 870906
4.7
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another great experience
Another great experience! Never have any problems with FatFace both in person and online orders! Staff were lovely and the lady who helped me while I collected an online order was so helpful and sweet.
April 23, 2023
Reply from FatFace - WINCHESTER
Hi Sophie,
Thank you for this review!
It's amazing to hear that you have positive experiences both in store and online, as we strive to give all customer's a great service. I hope you enjoy your new purchase.
Have a lovely day!
JH
Very easy process to order the product…
Very easy process to order the product online and collect from my local store.
April 22, 2023
Reply from FatFace - WINCHESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Alway lovely kind helpful staff
Alway lovely kind helpful staff, fantastic quality clothing. We particularly like the sustainability and eco-friendly side of the company.
December 3, 2022
Reply from FatFace - WINCHESTER
Hi Andy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really good service and no quibbles…
Really good service and no quibbles when we returned the (lovely!) boots due to being too small
January 9, 2023
Reply from FatFace - WINCHESTER
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Clean well ordered environment
Clean well ordered environment, spacious changing facilities, and friendly staff. The 50% sale was an added bonus.
January 13, 2023
Unprompted review
Reply from FatFace - WINCHESTER
Hi there. thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jane was amazing to me today in helping…
Jane was amazing to me today in helping me find some new jeans.
It may seen a simple thing to buy, but
she went over and above with her kindness and help towards me and nothing was too much trouble. I might add that she also ensured that there was other staff available to serve customers before going to the stockroom, which showed her professionalism and concern.
I haven’t been shopping for a very long time and after visiting four other shops I was beginning to loose heart and feeling down.
Jane was funny, thoughtful and honest and shared her expertise with me.
So I am a very happy customer with new jeans and a lovely blouse and will definitely be back to Fat Face in Winchester.
I went to M&S and bought her some flowers to say thank you.
Jane is a credit to your shop. 😊
January 6, 2023
Unprompted review
Reply from FatFace - WINCHESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Juliet and the other staff at the Winchester store were…
Juliet and the staff at the Winchester store were so helpful, kind and friendly. They showed real Christmas spirit and I will definitely be shopping there again.
December 16, 2022
Unprompted review
Reply from FatFace - WINCHESTER
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
I had to return an item to the shop and…
I had to return an item to the shop and there were some complications. The staff in the shop on both occasions were so helpful and friendly and everything was resolved.
December 6, 2022
Reply from FatFace - WINCHESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
I only wear Fat Face jeans now
I only wear Fat Face jeans now, as they just seem to fit me better than most others. I often buy online, m despite there being a store in town, as you can't always get the size you want in the store...but the staff there are always super-helpful when I need to return something, which I did this time around. I'll hold back that fifth point as they had a sale last week but didn't put their jeans in the sale...
September 7, 2022
Reply from FatFace - WINCHESTER
Hi Simon, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The product was comfortable and looked…
The product was comfortable and looked good but disappointing that the shop did not have enough stock so I was unable to try the size and had to order online and pay for delivery.
August 16, 2022
Reply from FatFace - WINCHESTER
Hello Rebekah
Thank you for taking the time to leave us a review.
Please be assured we try and cater for all our customers, but unfortunately in some stores stock capacity does not allow this. You can also place your order for alternative sizing in store.
I hope you are happy with the online purchase received.
Take care, TG
Good experience both locations.
Both location Romsey and Winchester very polite and helpful staff. Always willing to thoroughly check stock for other sizes both in store and on line.
July 11, 2022
Reply from FatFace - WINCHESTER
Good afternoon, Sam
Thank you for leaving us this review about your instore shopping experience at Winchester. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Reply from FatFace - WINCHESTER
Good morning, Thank you for your 5* review. Have a lovely day! - ES
Very helpful staff
Very helpful staff, as always, in the Winchester branch - went above and beyond!
June 19, 2022
Reply from FatFace - WINCHESTER
Hi Sarah, thank you for your 5* review on the Winchester Store. This is wonderful to hear! Take care, LE
Lovely linen dress and the shop was…
Lovely linen dress and the shop was nicely laid out and the staff friendly.
May 11, 2022
Reply from FatFace - WINCHESTER
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new Trainers.
Have a lovely Evening.
Take care, EP
A great FatFace sale
I found three great items in your sale which were perfect for my holiday. Such lovely styles and colours. I also found a super denim skirt in your sale on line so I’m all set for the sun. Really helpful and pleasant staff too.
Many thanks
Sue
May 6, 2022
Reply from FatFace - WINCHESTER
Hi Susan,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Winchester store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB
Excellent service as always
March 17, 2022
Reply from FatFace - WINCHESTER
Hi Gabrielle
We really appreciate you taking the time out to rate and review us and so highly as well. I hope you enjoy your weekend. MJ
Reply from FatFace - WINCHESTER
Hi David
Praise indeed! Thank you. Great that you've shopped with us again. Have a good weekend. MJ
Friendly helpful staff
Friendly helpful staff, male section could be bigger although this may be a limitation of the shop size.
February 27, 2022
Reply from FatFace - WINCHESTER
Hi Alan
I am so happy to read what a positive experience you had in the store. I will be sure to pass on the comments regarding the store to the wonderful team.
Have a lovely weekend -DW
Love my heather cardigan in blush pink
Love my heather cardigan in blush pink! Lots of compliments. Looked great with a black denim skirt.
December 2, 2021
Reply from FatFace - WINCHESTER
Hi Gemma,
Thank you for taking the time to leave us your review.
It’s great to hear that you are enjoying your purchase! We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Excellent service, love the clothes
Always an excellent service from Winchester and Whiteley branches thank you. Love my longline puffer coat v flattering and love wearing it. Thank you for your help ordering a size that was out of stock online. :)
November 27, 2021
Reply from FatFace - WINCHESTER
Thankyou for taking the time to write a review we love hearing about our lovely stores! CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.