First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... See more
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Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... See more
Company replied
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... See more
Company replied
Sale items with good price reductions. Quickly notified by local store they were ready for collection. Helpful polite staff member in store with quick easy collection of my order.
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28 High Street, SO23 9BL, Winchester, Hampshire, United Kingdom
- 01962 870906
4.7
Excellent
97 reviews
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Superb customer service in Winchester store !
Like the design also good quality for reasonable price.
February 11, 2024
Reply from FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Dinosaur snood
The product is lovely and the whole process went well from ordering to collection
January 31, 2024
Reply from FatFace - WINCHESTER
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I recently brought a chunky cardigan…
I recently brought a chunky cardigan from your branch in winchester and love it, so i decided to search the FAT FACE website and i found this lovely sheep jumper so on impulse i ordered one in my size and I LOVE IT !!!!!!!! the size is great and the garment is very warm
January 17, 2024
Reply from FatFace - WINCHESTER
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
My favourite clothing brand
My favourite clothing brand for adults and children. Fun and trendy designs, excellent quality, and great eco credentials.
January 9, 2024
Reply from FatFace - WINCHESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good looking, good quality, good feeling
I am happy with Fatface quality. Sizewise they are okay as well.
January 3, 2024
Reply from FatFace - WINCHESTER
Good Afternoon Barbara,
Thank you for taking the time to leave us a review!
We love to hear such positive feedback in regards to your recent order with us! We hope you love your new items and we look forward to welcoming you back soon.
Kind Regards, JW
Ordered in store
Ordered in store, very helpful staff. Prompt delivery and product good quality.
December 11, 2023
Reply from FatFace - WINCHESTER
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - WINCHESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Pleasant and welcoming
First and foremost communication. An online system that works and staff in shops that are genuinely lovely.
Having just left a market competitor who's staff were completely ignorant to the presence of customers - not even a hello.
Fat face has always been a warm welcome and a pleasure to look around. The young lady who served me was open and welcoming. Thanks for a pleasant and easy visit.
October 30, 2023
Reply from FatFace - WINCHESTER
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality product and easy pick up
Quality product and easy pick up. Friendly efficient staff.
October 12, 2023
Reply from FatFace - WINCHESTER
Good Afternoon Nick,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! - JW
Ordered welly boots as a gift on line
Ordered welly boots as a gift on line. Staff are always friendly and helpful,
September 30, 2023
Reply from FatFace - WINCHESTER
Thank you for your 5* review regarding your recent visit to our Winchester store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
just so easy !! Super easy website to use and items are…
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too
items are dispatched really quickly and collection from my local store couldn’t be easier
September 14, 2023
Reply from FatFace - WINCHESTER
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent service
Order a few new items and collected at Winchester store, all easy and efficient, not paying for delivery. Kept all items as I loved all.
September 12, 2023
Reply from FatFace - WINCHESTER
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Really friendly staff
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful member of staff helped my husband to keep him entertained with crayons and colouring in! Then at the till, the lady who served me was equally as friendly and chatty, just an overall welcoming and nice experience, thank you!
August 17, 2023
Reply from FatFace - WINCHESTER
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tunic top
Ordered a lovely tunic through click and collect. The staff were really helpful in the shop. I asked to try it on before leaving and they were really accommodating. I also asked if i needed to return the item how did i do it and again they were friendly and helpful with their advice. Thank you
August 16, 2023
Reply from FatFace - WINCHESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - WINCHESTER
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
great experience in winchester store.
August 6, 2023
Reply from FatFace - WINCHESTER
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The staff
The staff. Excellent
He sorted my query efficiently was polite and humorous. Well done!
August 1, 2023
Unprompted review
Reply from FatFace - WINCHESTER
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My favourite shop in Winchester
The staff are so welcoming and helpful which makes it a joy to visit, even if you don`t actually make a purchase.
July 27, 2023
Reply from FatFace - WINCHESTER
Thank you for your 5* review regarding your recent visit to our Winchester store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Upsetting returns experience
I had an extremely unpleasant experience when returning an online item to my local store recently. The person handling the return seemed frustrated that he had to carry out the transaction.
Although I’d purchased the item on PayPal he insisted that my money had to be refunded to a linked credit/debit card. I was surprised as I always use PayPal and this had never happened to me before. Indeed one of the main advantages of using PayPal is for the immediacy it offers. When I said that I was told it was Company policy because some people use PayPal’s three month credit arrangement. When I explained that I didn’t I was totally ignored and the member of staff just ploughed steadfastly on with the transaction. I left the store feeling bullied, frustrated and a complete nuisance.
If FatFace accept PayPal for online orders then surely they should refund to PayPal?
May 28, 2023
Reply from FatFace - WINCHESTER
Hello, thanks for taking the time to leave a review.
I am so sorry to hear that you had an unfortunate experience in one of our stores.
As stated on our Returns page on the website and on your order invoice, any orders placed using Klarna or PayPal will need to be returned to us via the post. I do apologise for any inconvenience this may cause.
Regarding your experience in store, I will of course ensure your feedback is passed on. I can see that you have since been in contact with my colleague via email and he will investigate this matter further.
All the best, LB
Was an easy purchase
Was an easy purchase. Kept up to date with where my purchase was and the experience when collecting form shop the person was polite and happy to help
April 29, 2023
Reply from FatFace - WINCHESTER
Hi Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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