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FatFace - WOOLACOMBE Reviews 77

TrustScore 5 out of 5

4.8

3 Granville Terrace, West Road, EX34 7BW Woolacombe, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whenever we visit wonderful Woolacombe we always make a point of visiting the Fatface store. Such a great shop, super friendly and helpful staff, offering efficient but pleasant service. Served by... See more

Company replied

Rated 4 out of 5 stars

A little known fact that Fatface in Woolacombe is by far the best Fatface outlet. Much better variety of clothing and the most friendly staff. If you are in the area drop in and say hello. Just wish t... See more

Company replied

Rated 5 out of 5 stars

Another great customer experience at Fatface Woolacombe today. Andy gave me lots of good advice and I am very pleased with my purchase. Thank you once again Andy. 🤗

Company replied

Rated 5 out of 5 stars

Ah always love to shop here when we’re in Woolacombe! Andy & Steph (shop assistants) are always really helpful & make us feel & our 2 Golden Retrievers (they always get a biscuit) so welcome we usuall... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 3 Granville Terrace, West Road, EX34 7BW, Woolacombe, Devon, United Kingdom

  • 01271 871110

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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Rated 5 out of 5 stars

Staff couldn't do enough and usual…

Staff couldn't do enough and usual excellent quality.

April 25, 2024
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to read your feedback regarding service and quality. We hope you love your order, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Delivered on time

Delivered on time. One dress was just perfect. The bigger size I returned easily through the Post Office and received my refund very quickly. Great service.

April 19, 2024
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello Pam,

Thank you so much for leaving us a 5* review!

We are so pleased to hear that you found the perfect dress. It is great to hear that you found our return process easy and your refund was processed quickly.

Have a wonderful weekend

Take care, SM

Rated 5 out of 5 stars

Susie and Hannah in woolacombe were…

Susie and Hannah in woolacombe were excellent and so helpful

May 1, 2024
Unprompted review
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Reply from FatFace - WOOLACOMBE

Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Great service today

Great service today .
Hannah was amazing and helped my daughter to find what she wanted . Very friendly and welcoming.
Definitely pay a visit if you are in woolacombe 🤩

April 30, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

The gentleman in the Woolacombe store…

The gentleman in the Woolacombe store was extremely polite and extremely helpful. The store was very inviting ,bright and airy.
Andy checked stock for me in store and then online. Unfortunately he didn’t have the stock in my size so checked online for me. I managed to find what I was looking for in Barnstable later in the day. I did make a purchase in store from Andy and the receipt was duly sent and received as advised. Well done Andy and staff at Woolacombe store.

April 26, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

A hidden gem!

Andy was
Excellent in his hints and built an instant rapport.

April 15, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Popped into the Woolacombe store today

Popped into the Woolacombe store today, served by Steph. She was super helpful, friendly and happy to help anything. A great asset to the store.

April 2, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Went to the Woolacombe outlet and was…

Went to the Woolacombe outlet and was served by Andy. He is super friendly and helpful. A real asset to the company.

March 27, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great and friendly staff

Great and friendly staff. Always a pleasure to go in the shop

March 22, 2024
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Brilliant to meet Andy in Fat Face…

Brilliant to meet Andy in Fat Face Woolacombe Wonderful to chat and fantastic customer service Thank you hope to see you next time when we visit the area again

March 26, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Woolacombe fat face shop...awesome ppl

Staff were excellent on advice re handbag purse purchases....NOT pushey or persuasive just genuinely friendly, helpful and absolutely brilliant. Great chat lovely people who obviously love their jobs! Thanks to all,100% the best xxx

March 21, 2024
Unprompted review
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Reply from FatFace - WOOLACOMBE

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars

Great service

I've just popped into your shop in Woolacombe and was served by Steph and Andy. They were absolutely brilliant not only friendly they went out of their way to find me what I was looking for. Please pass on my thanks for their time and help. I will definitely return again and again.

March 19, 2024
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Morning Kellie,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Woolacombe Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Good online service

Good online service. Delivered to local store great service all round.

February 6, 2024
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hi there,
Thank you for taking the time to leave your 5* review.

It is great to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Staff member was friendly

Staff member was friendly, helpful and professional

January 5, 2024
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Afternoon Sheila,

Thank you for taking the time to leave us a review!

I am happy to hear you had a pleasant experience in our Woolacombe store! I will make sure to pass this feedback on to them!

We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Ah always love to shop here when we’re…

Ah always love to shop here when we’re in Woolacombe! Andy & Steph (shop assistants) are always really helpful & make us feel & our 2 Golden Retrievers (they always get a biscuit) so welcome we usually end up making some sort of purchase! See you again soon guys!

November 20, 2023
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Outstanding Service at Woolacombe

I recently had the most outstanding shopping experience at FatFace in Woolacombe.
They are always warm, friendly and super helpful. We were chatting at the till about a couple of my purchases, when I remembered I had been trying to locate a specific top online, I had tried various outlets that supply FatFace to no avail. However, Hannah at the store went above and beyond to assist me, she contacted another store to check for its availability and was able to reserve it for me! Thank you Hannah! I will be down to show you what it looks like when I’m back ;)

November 15, 2023
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you had such a great experience in our Woolacombe store and that you found our crew to go above and beyond. Please be assured that we will pass on your lovely comments to the crew.

All the best, MM

Rated 5 out of 5 stars
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon, Susan.

Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Woolacombe store.

Take care, JB

Rated 5 out of 5 stars

It came quickly and was easy to order…

It came quickly and was easy to order and return

August 12, 2023
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Quick and easy. Those two words are always pleasing to hear aren't they? Even better when they're put into practice and we are thrilled to hear that we did so with your order! We can't wait to welcome you back soon! - RS

Rated 5 out of 5 stars

Well presented store and very friendly…

Well presented store and very friendly staff.

May 28, 2023
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

Excellent fit.

April 26, 2023
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon,

Thank you for your review!

I'm really pleased that your new purchase fits well. We hope that you continue to have great experiences with our products.

Have a great day!

JH

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