Banner for FatFace - WOOLACOMBE

FatFace - WOOLACOMBE Reviews 77

TrustScore 5 out of 5

4.8

3 Granville Terrace, West Road, EX34 7BW Woolacombe, Devon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Whenever we visit wonderful Woolacombe we always make a point of visiting the Fatface store. Such a great shop, super friendly and helpful staff, offering efficient but pleasant service. Served by... See more

Company replied

Rated 4 out of 5 stars

A little known fact that Fatface in Woolacombe is by far the best Fatface outlet. Much better variety of clothing and the most friendly staff. If you are in the area drop in and say hello. Just wish t... See more

Company replied

Rated 5 out of 5 stars

Another great customer experience at Fatface Woolacombe today. Andy gave me lots of good advice and I am very pleased with my purchase. Thank you once again Andy. 🤗

Company replied

Rated 5 out of 5 stars

Ah always love to shop here when we’re in Woolacombe! Andy & Steph (shop assistants) are always really helpful & make us feel & our 2 Golden Retrievers (they always get a biscuit) so welcome we usuall... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 3 Granville Terrace, West Road, EX34 7BW, Woolacombe, Devon, United Kingdom

  • 01271 871110

4.8

Excellent

TrustScore 5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick, easy and quality goods.

Good website functionality and great deals. delivery to your door and return to a store, whats not to like. also, they cater well to the bigger person.

April 17, 2023
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Afternoon Rohan
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Good customer service

Both my husband and I like Fat Face clothing… being able to arrange collection at beautiful Woolacombe, local to us, is terrific for us and our doggies too, they love a run on the beach there at the same time.
Staff there are very friendly, no doubt helped by getting to work in such a nice place.

April 13, 2023
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great sale in Woodacombe

Great sale in Woodacombe, fantastic customer service, very friendly.

December 27, 2022
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Afternoon Carol

Thank you for your lovely review.

I am so pleased to hear of your recent experience with us in one of our stores and please be assured that this will be passed onto the crew members involved.

Have a lovely evening.

EP

Rated 5 out of 5 stars

Great products well made 😊

Great products well made 😊
Really friendly staff 😊

October 14, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Thank you for this review! We are happy to hear that you were taken care of in store! This will be fed back to our crew in store :) - RS

Rated 5 out of 5 stars

Bought shorts and top which now worn…

Bought shorts and top which now worn and love

August 13, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon, Judy

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woolacombe store.

Enjoy the rest of your day, take care. JB

Rated 5 out of 5 stars

I visited the Woolacombe branch of Fat…

I visited the Woolacombe branch of Fat Face today, received friendly and efficient service and was pleased with my purchase.

June 17, 2022
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon Jean!
I am so happy to read what a positive experience you had in the Woolacombe store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend DW

Rated 5 out of 5 stars

Fabulous quality

June 3, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hello there,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the fabulous quality.
Have a great day! DW

Rated 5 out of 5 stars

Got what we ordered quickly

Got what we ordered quickly. Great stuff

May 25, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good morning, Mrs Martin

Thank you for leaving us your 5 star review.

I am pleased to hear that your order arrived with you so quickly!

We do hope that you are happy with your items! JB

Rated 3 out of 5 stars

Stood at the till for awhile and in the…

Stood at the till for awhile and in the end had to call out to a member of staff, transaction at the till was very slow and had to be done over two tills as no change in one , having said this the shop was very tidy and pleasing to the eye, the staff were polite and very apologetic, but it was Mothering Sunday and I don’t think the day was anticipated well.

March 30, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good Afternoon June, Thank you for taking the time to leave a review. All feedback is really important to us. I am so sorry to hear that you were kept waiting at the till to make a purchase. I will be sure to follow up with the store.
I am glad however that you found the store tidy and the team were polite.
Take care - LE

Rated 5 out of 5 stars

Went into Fatface in Woolacombe this…

Went into Fatface in Woolacombe this week, on a dreary, overcast and wet day. Purchased a couple of items, with help from Susie.
Susie was bubbly, enthusiastic and a great merchandiser and my partner and I throughly enjoyed the experience. Thanks Susie for brightening up our day.

February 10, 2022
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hi Pat,
Thank you for your 5* review. I am pleased to hear that you had a positive experience in our Woolacombe store. I will passed your lovely comments onto the store directly and our crew member Susie. Have a great day. Many thanks-AB.

Rated 5 out of 5 stars

Excellent shop staff always lovely and…

Excellent shop staff always lovely and helpful.i always shop here when I am on holiday which is a few times a year,as fat face clothes are really good quality.

February 7, 2022
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Good afternoon!

I am so happy to read what a positive experience you had in the Woolacombe store. I will be sure to pass this on to the wonderful team.

I hope you have a lovely day! CA :)

Rated 5 out of 5 stars

Excellent Service from the Woolacombe Store Manager

The first order I made at the Barnstaple Shop was lost by the courier.Fat Face CSD & Hermes both said there was nothing they could do.
However the Manager from Woolacombe stepped in and sorted all my problems and got a replacement sent out which arrived before Christmas.
Essential as it was a Christmas present
Excellent service on the phone from this very professional Lady.Thank you (sorry I have forgotten your name)
Bob

December 31, 2021
Unprompted review
FatFace - WOOLACOMBE logo

Reply from FatFace - WOOLACOMBE

Hi there, Thank you for taking the time to leave your 5 star review. Happy New Year! - ES

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look