Fdcollectorsclub Reviews 

84
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including challenge coins and patches, often highlighting their unique designs and excellent detail. Many find the monthly subscription well worth the cost, appreciating the variety and excitement of receiving new items regularly. The overall membership experience is highly valued, with items arriving in good condition and in a timely manner, making collection expansion easy. However, some people mentioned a desire for more specific collection options, such as a wider range of FDNY-only sets or particular themes like hazmat coins, indicating a wish for greater variety in available items.

What people talk about most

Product

Reviewers express satisfaction with the product, consistently praising the high quality of the coins and... See more

Quality

Customers consistently express satisfaction with the quality of the products, particularly the coins, which... See more

Subscription

Users describe positive interactions with subscription, with many expressing delight and looking forward to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great assortment from different agencies all over. Been a member for over a year and every month is different and great quality. Only downside is I needed a bigger coin holder capable of holding the t... See more

Rated 5 out of 5 stars

I originally wrote a review of my initial experience with this company and while the relationship started rocky, they worked quickly and diligently to fix it for me. Long story short, I had a customer... See more

Rated 5 out of 5 stars

I've enjoyed the coins from FD Collector's club and look forward to each month's installment. The coins have featured cool and unique designs with excellent detail. Very high quality and I've enjoye... See more

Rated 5 out of 5 stars

Make sure that if you offer a FDNY patch and coin set in your regular group that it absolutely gets offered in the FDNY only group. I don’t collect anything other than FDNY and a lot of other people... See more


Company details

Written by the company

FD Collectors Club is a unique monthly subscription service dedicated to supporting local firehouses. We partner directly with fire departments to bring collectors exclusive, high-quality challenge coins and patches. Each subscription not only fuels your passion for collecting but also contributes directly to the firehouses we work with. Join us in celebrating and supporting our local heroes through your collector's journey.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(84)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I like the product

I like the product. I signed up for the VIP level which they cancelled. When it came back I signed up again and it got cancelled. I contacted support and they were virtually no help.

January 31, 2025
Unprompted review
Fdcollectorsclub logo

Reply from Fdcollectorsclub

Hey there – thank you for the honest feedback, and I’m really sorry for the frustration with the VIP subscription and the lack of helpful support. You’re absolutely right to expect better communication.

The issue stems from your prepaid annual subscription. Because of the way the platform handles billing, we’ve been running into technical problems trying to upgrade you to the new VIP level. We're actively working with our subscription platform to get this resolved and are planning to prorate the VIP upgrade based on the remaining months of your current plan.

I know it's taking time, but I want to make sure this is done the right way — and most importantly, I never want to accidentally overcharge you. I should have a final answer and solution by the end of this week, and I’ll be in touch as soon as I do.

Thanks again for your patience and support — it means a lot.

Rated 4 out of 5 stars

Everything about the club is awesome

Everything about the club is awesome. But the ONLY issue I have had is an issue with support. I emailed and waited over a week for a reply and was around 3 weeks before the issue was resolved. But the issue of me not getting one of the items I ordered was resolved and the item was amazing and I’m glad I got it. But over all the club delivers a great product/collection. Even with my issue with support I still recommend this to everyone at the fire house and other firefighters I meet.

March 21, 2025
Unprompted review
Fdcollectorsclub logo

Reply from Fdcollectorsclub

Hey! Thanks so much for the kind words and for sticking with us — seriously means a lot. I’m really sorry about the delay you experienced with support. That’s not how we like to do things, and we’ve been working hard behind the scenes to get response times back to where they should be. We’ve recently gone through some customer service transitions, but things are definitely smoothing out now.

I’m glad we were able to get your issue resolved and that you loved the item when it arrived. Huge thanks for recommending us around the firehouse — that kind of support keeps this whole thing going strong. If you ever need anything moving forward, feel free to reach out directly to me at support@fdcollectorsclub.com and I’ll make sure you’re taken care of quickly.

Stay safe out there!
-Thomas

Rated 5 out of 5 stars

Being a retired firefighter

Being a retired firefighter with 30 years on the job, the FD collectors club has come into my life at I good time. It fills a whole that I had not having the comrade that I had being a part of the fire service.

FD collectibles has quality merchandise and a wonderful customer service. I’m proud to be a member

March 21, 2025
Unprompted review
Rated 4 out of 5 stars

I love that we are starting to get a…

I love that we are starting to get a background of the fire departments that we are receiving coins and patches.
I wished that even if it cost like $10 dollars more, we could get two of the same challenge coins. That way we can display them with pride showing both sides.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

So many reasons to like FD Collectors

There are a few reasons that makes FD Collectors so great. The most important reason is that it is implemented and ease to navigate the website. You can check status of an order, place add-ons to your order. Check payment methods and other things. The next important thing ( at least to me ) is the quality of the products. The patches and coins are of the best quality, ready to be displayed in our collection. You can honestly see the pride that goes into these patches and coins. Which in turn makes it all the better to see when they get to your door step. Plus on a side note the last patch coin from October’s collection was a great choice for the month of October ( a reportedly haunted firehouse ). I really couldn’t be happier with the service.

November 16, 2024
Unprompted review
Rated 4 out of 5 stars

Happy Patch!

I have found the patches and coins to be top quality, I look forward to receiving them each month.
I would like to see an informational card sharing information about the department the patches represent, such as the location of the station a brief history and number of personnel and apparatus. I feel this would make the patches more personal. If someone were to ask me about the origins of a patch now I wouldn’t be very helpful. An informational card would change that!
Thanks
Lt. Hayes

November 15, 2024
Unprompted review
Rated 3 out of 5 stars

Promised vip but nothing giving

Several months ago I received an email about a vip section of the club but no other information was sent. And I have alot of fdny coins and patches. I get you start somewhere. Just here recently has it been different departments. Make it more diverse in departments from different areas across the usa.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good variety

There has been a good variety of coins and patches from across the country. I like the selection of coins so far. They are very colorful and unique and add to my collection and are conversation starters.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent service

The combination of the coin and patch from a different department each month makes collecting a joy! Also, the correspondence each month, in regards to my account, is exemplary. Knowing when my items are shipped each month or knowing if there is a delay in shipping is tremendous customer service.

November 15, 2024
Unprompted review
Rated 3 out of 5 stars

This “club” is a cool idea

This “club” is a cool idea. Feel like it could be excited way better. I’ve tried emailing for support and never received a response. I’ve given it this next go around before I cancel my subscription. I really want to love this but $30 a month for the amount of inconsistency has turned me off.

November 15, 2024
Unprompted review

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