Feelwells Reviews 347

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the food and treats, noting that their pets thrive on them and experience improved health. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders. Additionally, the customer service receives widespread acclaim for being excellent, supportive, and communicative. However, some people were dissatisfied with the delivery speed, attributing occasional delays to the courier service.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the quality of the products,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Border Terrier is Gluten intolerant. I contacted Helen at Feelwells and she sent me some samples of their cold pressed food along with some wet food and postbiotics. My dog absolutely loves the col... See more

Rated 5 out of 5 stars

This is an excellent company providing support and easy communication about feeding management for dogs. We have a border terrier who has a sensitive tummy. It has taken quite a few weeks to transitio... See more

Rated 5 out of 5 stars

We have a border terrier with CECS, Helen from Feelwells sent us some free samples to try- cold pressed food, wet food, postbiotics and about five bags of treats - what generosity. The products are g... See more

Rated 5 out of 5 stars

Always arrives quickly and is always well packed. Wet food is excellent and comes in smallish tins - enough for one meal for a small dog, so very easy if you’re away on holiday. Everything is high qu... See more


Company details

  1. Pet Store

Written by the company

Feelwells - Treat your dog well


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Rated 5 out of 5 stars

Fantastic

Firstly, my border terriers are thriving on the food, for me they give great customer service.

July 11, 2025
Rated 5 out of 5 stars

Loved by my Border Terrier

My Border Terrier has the Cold Pressed Duck variety and is thriving on it. We have a 6 weekly subscription and the deliveries are always arrive when expected. Great communication from Feelwells if I've ever had to contact them. So overall, a fantastic business 👏

April 24, 2025
Rated 5 out of 5 stars

Brilliant food

After my patterdale Cali was diagnosed severe allergies to alot of things in normal everyday dog food and after her refusing raw and me not being able to cook for her i searched for a food found feelwells and she loves it with the odd day of homecooked,then my Loki (border terrier) was diagnosed gluten intolerant,I was lost,where do I start food,treats,etc again I tried raw but found he could only tolerate lamb so not feasible with raw I thought oh ill see if feelwells is gluten free well now 2 dogs eating lamb and pea wet food and loki eating half lamb dry food,Cali still on some days homecooked brilliant plus no more going away with raw food yay feelwells are brilliant and I refer everyone who asks to them now xxx thank you to all at feelwells

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Helen was amazing at feelwells

Helen was amazing at feelwells. I couldn’t ask for a more knowledgeable person than Helen she talked to me on the phone for over an hour talking about my Sammy and his troubles. Helen put me at ease and made me feel like I’m not the only person going through this. Helen sent me samples which we tried but then we found out Sammy was allergic to all proteins. Thank you so much Helen to listening to me going on about my Sammy issue and understanding me.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

I don't usually write reviews but have…

I don't usually write reviews but have been a feelwells customer for 2 years now and felt like I needed to! We swapped from another company after they hiked their prices up considerably in one massove jump, did lots of research, as one of our dogs needs a suitable and specific type of food which is hard to find and hence found feelwells. We get a monthly subscription of dog food delivered once a month. One month only one of the two boxes was delivered, however this was a courier error, and feelwells customer service were great at sorting this for me! Another time I had problems on how to claim their reward points and again customer service were great. Even better that we get reward points from our monthly subscription which we save up and then buy a whole bulk of dog treats with. Since our subscription started, feelwells have only increased their price once and this wasn't by much and was totally acceptable seeing as everything price wise had increased at the same time. Communication around our subscription is always great and food is always delivered on time. The food is good quality, never had any issues with it (even with a dog with severe allergies). We also get free treats delivered every month with our dog food subscription, even better! On occassions they haven't had the large bags of dog food in stock for our order so we received smaller bags instead which wasnt a problem and meant we actually ended up getting more food overall in total! Very happy customer! From our experience with feelweels, I have nothing bad to say about them. Thank you!

March 5, 2025
Unprompted review
Rated 4 out of 5 stars

Package re-used

Would have given Feelwells 5 stars however the box was badly damaged.

Fortunately none of the contents were damaged.

January 27, 2025
Feelwells logo

Reply from Feelwells

Hi Jackie, I am sorry about the damaged box, I wasn't aware of this. It would have been in good condition when it left us so it must have been damaged in transit. Were any of the contents damaged?

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