Feelwells Reviews 347

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the food and treats, noting that their pets thrive on them and experience improved health. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders. Additionally, the customer service receives widespread acclaim for being excellent, supportive, and communicative. However, some people were dissatisfied with the delivery speed, attributing occasional delays to the courier service.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the quality of the products,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Border Terrier is Gluten intolerant. I contacted Helen at Feelwells and she sent me some samples of their cold pressed food along with some wet food and postbiotics. My dog absolutely loves the col... See more

Rated 5 out of 5 stars

This is an excellent company providing support and easy communication about feeding management for dogs. We have a border terrier who has a sensitive tummy. It has taken quite a few weeks to transitio... See more

Rated 5 out of 5 stars

We have a border terrier with CECS, Helen from Feelwells sent us some free samples to try- cold pressed food, wet food, postbiotics and about five bags of treats - what generosity. The products are g... See more

Rated 5 out of 5 stars

Always arrives quickly and is always well packed. Wet food is excellent and comes in smallish tins - enough for one meal for a small dog, so very easy if you’re away on holiday. Everything is high qu... See more


Company details

  1. Pet Store

Written by the company

Feelwells - Treat your dog well


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Rated 4 out of 5 stars

The customer support is fantastic

The customer support is fantastic, with very helpful advice and guidance. I love how the food is packaged and with clear feeding guidelines and nutritional information. The only thing that would useful is some smaller ‘samples’ of the kibble, as I purchased the smallest 2kg size for my fussy dogs and they won’t eat it

January 27, 2025
Feelwells logo

Reply from Feelwells

Hi Helen, we do send out 1 x 2kg sample bag free of charge. If you would like to try a different flavour, please send us an email.

Rated 5 out of 5 stars

Highly recommend Feelwells

I’ve been using Feelwells for dog food for a number of years now and highly recommend it. My dog enjoys it too.
During a recent vet visit, the vet commented on how good she looks and asked what we are feeding her on.
The ordering process online is easy to use and delivery is quick. Never had an issue. Highly recommend.

January 6, 2025
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE - Truly care

I've been buying the Potato & chicken treats for my 4 small dogs for c 4 mths. Feelwells are SO helpful. My regular dog treats were discontinued so I found this Co. I needed treats to fit into Kongs and their little footballs they kick around to get treats out of ....and had spent c 100.00 on different treats/companies which either didn't fit or dogs didn't like. Feelwells sent me a free sample after chatting to them,xI think it was the owner (small ? family business). My dogs LOVE them, always arrive within a couple of days of ordering. VERY HIGHLY RECOMMEND Feelwells. Excellent on customer service, fulfilment and product quality. A big/massive thank you to them too!! Oh, the owner also measured the treats/knew the exact size so I could have confidence they'd fit.... no other company went the extra mile for me, that makes them very special in my eyes!

November 26, 2024
Rated 5 out of 5 stars

Excellent customer service

There was a problem with the site and their phone line when I tried to do my order. I sent an email and Helen soon got back to me. She sent the order out anyway sent the order out anyway, and emailed me an invoice with a payment method.
She couldn't have been more helpful.

November 25, 2024
Rated 5 out of 5 stars

Brilliant

My dog loves the grain free duck food especially with the wet lamb or venison added. She also loves the treats and the postbiotic. Helen is absolutely amazing. Great advice and nothing is too much trouble. Cant recommend this company enough.

October 28, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. My dog loves everything I have bought her. The postbiotics really do have a beneficial effect on her tummy. I would recommend to anyone to try them for their dogs.

August 27, 2024

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