Female Friendly FinanceReviews 

482
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as amazing, supportive, and going above and beyond to help. Customers consistently praise the excellent customer service, highlighting how easy and stress-free the entire process was, even for those new to car finance. Many people appreciated the personalized approach, with staff being understanding, patient, and quick to respond to all questions, often communicating through preferred channels like WhatsApp. Reviewers were particularly impressed with how the company sourced suitable cars within budget and handled all the necessary arrangements efficiently, making the user experience seamless. The service is frequently described as quick, with many customers securing finance and their new car within a very short timeframe.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and supportive.... See more

Service

People report positive experiences with service, often highlighting the friendly and helpful staff who go... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's availability,... See more

User experience

Customers had positive experiences with the user experience, often describing it as stress-free, easy, and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing excitement and satisfaction about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is amazing I’ve never taken any car finance out before. Didn’t even no how to start. It literally took 48 hours from start to finish and I’ve now got my dream car sitting on my drive . Cu... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing team. Supported and helped me through everything. I went through process with John, who was very understanding. I spoke with Gill who was also understanding. Explained I was dyslexi... See more

Company replied

Rated 5 out of 5 stars

Fantastic company! We got in touch Thursday and had our finance and new car on Friday! Everything was made really simple for us, I would advise anyone to use Female friendly finance as they go above a... See more

Company replied

Rated 5 out of 5 stars

Recently got a finance car through FFF, I had the pleasure of going through the process with Chris. He was amazing and after having a bad experience with another company he explained everything in det... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. BMW Dealer
  3. Department of Finance
  4. Finance Broker
  5. Mercedes-Benz Dealer
  6. Motor Vehicle Dealer

Written by the company

We are a broker with a difference. We run a comparison to find you the best deals available. A team of female customer service members who will deal with your application from start to finish for those who prefer to deal with females in a male dominated industry. We focus on customer service as a top priority. Our sales team are some of the best in the country. We work with over 30 plus lenders. We are experts in our sector. With us you are giving yourself the best chance of getting approved and purchasing your new vehicle. We have access to thousands of vehicles via our group stock of dealers and suppliers. This will give you piece of mind that whatever car you desire we have the availability of 99% of vehicles.


Contact info

5.0

Excellent

TrustScore 5 out of 5

482 reviews

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No history of asking for reviews

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5.0

All reviews

(482)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

Couldn't assist with anything even…

Couldn't assist with anything even though 4 other finance companies could with the exact same requirements. It shows how little this company could do and when I said I'll go elsewhere I kept getting lots of messages asking for examples from other companies. Why on earth would I spend my time sending you the other companies examples when you had already closed my account and then get bombarded with emails from you after it's already been closed. Pretty poor effort

May 9, 2025
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for your review. So sorry you felt that way as the search advisor you were allocated tried to explain to you that we could help you however your requirements against your budget were non achievable. We are partners with one of the biggest brokers in the country who have more or less access to every lender so we certainly have the panel of lenders available it’s just sometimes you can’t always help if vehicle the requirements far exceed budget which can make it impossible which the advisor was trying to explain to you. You advised the advisor that you had many companies supplying you with the sort of vehicles you were requesting hence why they asked could you show examples so that so we could assist further.

Rated 5 out of 5 stars

Very good experience

Very good experience! Went above and beyond and found what I was looking for

April 30, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Carly for taking the time to leave a review for us. We really do appreciate your feedback and are glad to hear you had a good experience! We look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

I am absolutely over the moon …

I am absolutely over the moon getting my gorgeous little car in a few days , it was so easy the whole process. Just everything done on WhatsApp with a lovely lady that found me my perfect car for a great price

April 9, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Dawn for taking the time to leave a review for us. Glad to hear you are loving your new car! We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Amazing service from beginning to end

Amazing service from beginning to end. Barry & Chris have been a massive help explaining everything throughly. The process was quick & easy. Highly recommend these guys they’ve gone above and beyond & I now get to enjoy my new car!

April 2, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us Kelli! We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Brilliant representative

Brilliant representative, very helpful and did the search on my behalf finding me the perfect car for my criteria

March 24, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Hannah for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Excellent service

Would highly recommend them. Was very straight forward, kept up to date by my advisor John. From getting accepted for finance to finance paying the money to the garage was all done in one day.

March 25, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Angela for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

After searching months for a car and…

After searching months for a car and the right company to do business with I stumbled across female friendly. I tried my luck and within minutes I was dealt with by search advisor Chris. Chris reassured me throughout the whole process and was completely honest with me. Amazing highly recommended

March 25, 2025
Unprompted review
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Reply from Female Friendly Finance

Amazing to hear Elisha! Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

From start to finish 3 hours

From start to finish 3 hours. Very quick with responses to messages and detailed information on next steps.
This is 2nd time I have used this company and will use again in the future.
Nothing was to much trouble, and car i got is local to me.

March 21, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Maureen for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Highly recommend this company… stress…

Highly recommend this company… stress free and they all went above and beyond I can not recommend them enough … friendly fast and efficient can’t thank them enough

March 7, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you Stephanie for taking the time to leave a review for us! We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Would def recommend and use again

So friendly so helpful and completey hassle free! Thanks so much Chris was a star ⭐️

March 20, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us Amy! We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Had John help me secure car finance

Had John help me secure car finance, I’ve absolutely hated trying to find car finance as you spend days at a time on and off the phone waiting and hoping to be accepted. I applied to female friendly finance as a last resort with not much hope and I still can not believe how smooth, easy, and straight forward it was! I haven’t got good credit and I’m a single mum. John pulled his magic and got me car finance! If you’re reading this review and feel you won’t get accepted, please give it a go because you will honestly be so surprised. I needed this so badly and nearly cried when he confirmed all has been sorted and payment is being released! Picking my new car up in a few days and I am so HAPPY! Thankyou John.

March 18, 2025
Unprompted review
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Reply from Female Friendly Finance

Amazing to hear Amy! Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Rachel was outstanding at helping us…

Rachel was outstanding at helping us find the right deal and keeping us updated, went above and beyond and can’t thank her enough!

February 17, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Great service

The customer service from those I had contact with (Harry and Gill) was great. Very helpful and friendly. My application was a bit complicated and took a while, but they always maintained contact to update and tried their best to help. They were successful in helping. I would definitely recommend to anyone in the future.

March 14, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Great response and fast action

Great response and fast action, listened to my requests and made the steps very clear. Very handy to manage the communication via WhatsApp. Thank you for your help throughout the process!

March 14, 2025
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Used these twice now

Used these twice now. Recently worked with Barry to purchase my new car and helped me with my then current car. Really happy with my service would definitely recommend!

March 12, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Gill is amazing!!

I can't thank Gill enough for her incredible help in getting my car finance sorted and helping me find my dream car! She truly listened to my preferences, was so patient throughout the process, and never made me feel pressured. Her knowledge and support made everything so smooth and enjoyable. If you're looking for someone who genuinely cares and goes the extra mile, I highly recommend her. Thank you so much, Gill, you're amazing!

March 7, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Great experience

Very happy with the service provided, John was helpful and knowledgable and knew exactly what to look for based on what I wanted, any questions I asked for were answered swiftly, great aftercare with the team too, I would recommend, had no issues at all.

February 28, 2025
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Im very pleased and happy with the…

Im very pleased and happy with the experience of using FFF. They were so helpful in finding a car for my needs. It was so much easier using whatsapp as communication between myself and them. I spoke with Gill to begin with as a warm welcome with them, and then Barry was amazing at finding the right car and setting everything up for me. I would definitely recommend these lovely people for sure.

February 27, 2025
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 2 out of 5 stars

Unhelpful/Unresolved and most of all not female friendly”

I’m reviewing this company after just under three months of using the car they sourced for me. I always feel it’s important to give a balanced view…
Pro’s are it’s convenient and can be quick using their WhatsApp communication to buy a car, they also do their utmost to source finance for you no matter your credit rating. Even late at night and on weekends.

Cons - Which far outweigh the convenience of a third party company sourcing your car in my experience…
I really wasn’t ever sure of who I was dealing with in terms of human interaction, I’m also now stuck with a car that has multiple issues and the only communication is through Whattsapp. They haven’t called me, or responded formally to my email.
I would warn anyone to be mindful that you’ll need to sign your finance agreement before you pick up your car or even test drive it. For example I didn’t realise my car would have particularly noisy indicators until I picked the car up. When I picked the car up the dealership also found their communications with FFF to be less than professional- one line emails for example and slow replies.
The location could be a good hour or even many hours away from your own location. So if repairs are needed expect the dealership that female friendly finance use to make you go back to them; even though the finance company they used told me female friendly finance would sort it so a local garage closer to me could fix the problems. Female Friendly Finance did not offer to assist or ensure I’m not spending my own cash to get said repairs done. The most that was offered was a courtesy car. That didn’t help me getting to the dealership in the first place though and would have involved me paying the fuel there and back and childcare costs as there was no guarantee of the car being repaired within the time frame of school pick up.
Customer service, originally helpful and happy to search and search for a suitable car. However the minute you raise an issue it’s put back on you as the customer and pointed out that you signed documentation.
They don’t go beyond what is basic in terms of after sales support, they are argumentative and need chasing up for responses.
I’m now left to sort out a faulty car that I bought through this company less than three months ago. All at my own cost as I can’t travel to the dealership that they sourced for me to purchase the car from. It’s interesting that they call themselves “Female Friendly” given they’re happy for a single mother to foot childcare costs, extensive fuel costs just to get a car repaired that they sourced.
Be prepared to be told repeatedly that you signed paperwork and for no accountability to be taken from this company in terms of actual tangible help. I really regret using this company as I’m now left with a faulty car after less than three months of signing the agreement with them, and with another 57 months worths of
payments to make. I would really recommend avoiding them at all costs. No doubt you’ll see a contentious reply to this review, which I would consider a huge red flag in and of itself.

February 26, 2025
Unprompted review
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Reply from Female Friendly Finance

Thank you for your review Stephanie. So sorry you feel you have not received the service you expected. Just to clarify when we initially made contact with you as you rightly mentioned, part of our service we provide is to reach out to all of our customers regardless whether out of hours or including weekends and days off. This service is beyond what any other company would offer hence our reputation and hard work from our search advisors inc helping to source our customers a vehicle should they wish which is a totally free service we offer. You mentioned you had no contact with us other than whatsapp however, we conducted a full very detailed recorded handover call before you picked the vehicle up with Hanna and also continuous exchanges via email, text and whatsapp. During the call made to you we went through thorough information concerning data protection, circumstances, the dealership you purchased the vehicle from, detailed information concerning lender, apr and also we made it clear concerning carrying a full inspection on the vehicle before you drove away and dealer paid. Any issues we asked that you let us know which you have and we responded immediately and consistently inc out of hours to get resolved. You also received emails and text messages from us throughout the process with our full contact information on. Your search advisor has also kept you updated at all times and responded straight away liaising BOTH with yourself and the dealership who have been extremely helpful with us and the dealership have been more than happy with our service. As you are aware you purchased the vehicle directly from the dealership and with any dealership within the first 6 months they do have an obligation to repair the vehicle should it be proven the issue was present at point of sale which I believe they are trying to resolve with you. We did speak to the dealership and they are more than happy to fix any issues which I believe they are trying to assist you with and we will again speak to them again concerning the information provided in your review. We have worked with your dealership multiple times and never received a complaint so confident they will help. Unfortunately with us being the finance provider, it is the dealership that you do have to liaise with concerning any issues with the vehicle within the 6 months as it is their responsibility to put this right. We are here to help should you experience any issues with the dealership not assisting however they have offered help including a courtesy vehicle etc to ensure you are not inconvenienced. Unfortunately we are unable to get involved in booking your car into local garages as the vehicle was purchased via the dealership and therefore they are responsible for authorising repairs not us as the warranty is directly through them. It is extremely important should you have any issues with the dealership to call us on 01244 906306 however in the meantime we will speak to the dealership concerning your complaint.

Rated 5 out of 5 stars

I had an amazing experience such a…

I had an amazing experience such a quick reliable company literally got approved in 1 day and owned my new car 2 days later. John was on hand for my many questions and always replied super fast. Highly recommended

February 5, 2025
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

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