Female Friendly FinanceReviews 

484
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the amazing customer service and the outstanding support provided by the staff, who are described as friendly, helpful, and understanding. People appreciate that the team goes above and beyond, making the entire process simple, stress-free, and efficient, often arranging everything very quickly. Reviewers are particularly impressed with the personalized approach, clear explanations, and proactive communication, with many noting the convenience of conducting most interactions via WhatsApp, which eased anxiety and simplified the process. The company excels at finding suitable cars within budget and desired specifications, even for those with specific needs or past credit challenges, ensuring a positive user experience and product satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who went... See more

Customer service

People report positive experiences with customer service, highlighting the outstanding support and excellent... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the process as stress-free,... See more

Product

Customers consistently express satisfaction with their new car purchases, often highlighting how quickly they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is amazing I’ve never taken any car finance out before. Didn’t even no how to start. It literally took 48 hours from start to finish and I’ve now got my dream car sitting on my drive . Cu... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing team. Supported and helped me through everything. I went through process with John, who was very understanding. I spoke with Gill who was also understanding. Explained I was dyslexi... See more

Company replied

Rated 5 out of 5 stars

Recently got a finance car through FFF, I had the pleasure of going through the process with Chris. He was amazing and after having a bad experience with another company he explained everything in det... See more

Company replied

Rated 5 out of 5 stars

Fantastic company! We got in touch Thursday and had our finance and new car on Friday! Everything was made really simple for us, I would advise anyone to use Female friendly finance as they go above a... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. BMW Dealer
  3. Department of Finance
  4. Finance Broker
  5. Mercedes-Benz Dealer
  6. Motor Vehicle Dealer

Written by the company

We are a broker with a difference. We run a comparison to find you the best deals available. A team of female customer service members who will deal with your application from start to finish for those who prefer to deal with females in a male dominated industry. We focus on customer service as a top priority. Our sales team are some of the best in the country. We work with over 30 plus lenders. We are experts in our sector. With us you are giving yourself the best chance of getting approved and purchasing your new vehicle. We have access to thousands of vehicles via our group stock of dealers and suppliers. This will give you piece of mind that whatever car you desire we have the availability of 99% of vehicles.


Contact info

5.0

Excellent

TrustScore 5 out of 5

484 reviews

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1-star

No history of asking for reviews

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5.0

All reviews

(484)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

John was incredibly helpful and…

John was incredibly helpful and organised everything for me. I was a bit worried about the whole process but he was very patient, informative and kept me updated all the way along.

December 9, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

John was amazing

John was amazing, I felt i gave him an impossible task and he smashed it, thank you so much, I knew exactly what I wanted and he delivered it, I now have my dream car and im so happy, from start to finish he kept in contact, asked me if I was happy at every step, I cant thank him enough

December 5, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

I can’t thank these guys enough for…

I can’t thank these guys enough for finding me the car I wanted they went above and beyond. My credit isn’t great and it all took less than 24 hours to find the car I wanted.. paid out.. and now my car is being delivered Friday.. just amazing thank you so much If I could give more stars I would ⭐️

December 2, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. I contacted them on Thursday found out almost immediately that I could finance a car chose my vehicle finalised on Friday as I was a late starter and pick up on Monday. Thank Dom and Gill you have both been fantastic I can’t wait my girls are happy not to be having a granny car anymore.

November 22, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

These people are amazing!

Female friendly finance are amazing! I applied on the evening, was accepted the very next morning and was contacted by a gentleman named John. From the start he was very polite and couldn’t be more helpful. Everything was done completely over WhatsApp which made my life so much easier with having two toddlers!! He helped me find some cars I like, choose the “one” set it all up and it’s been delivered on my drive today. Thankyou so much John for everything! From start to finish you have been absolutely fabulous and I’m over the moon with my gorgeous new car! Thankyou, thankyou & thankyou!

November 19, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

excellent.

excellent.. got my new car within a week!! Very helpful would definitely recommend.

November 15, 2024
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

I can't thank this company enough

I can't thank this company enough, Gill and the team helped me so much get finance for my new car after being denied twice, amazing communication, quick and super friendly. I highly recommend them to anyone looking to get finance.

November 6, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

These guys are great thanks to John for…

These guys are great thanks to John for all your help I love my new car thanks again

October 31, 2024
Unprompted review
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Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Would highly recommend Rachel Millington

Would highly recommend Rachel Millington. Super service and kept me informed at every step.

October 25, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Have absolutely no complaints

Have absolutely no complaints. My advisor was John and he could not be more helpful, I was looking for a specific car within a price range and he worked hard to find us the perfect one. He was very efficient chasing up finance documents and I found the whole process so easy. I didn’t imagine I would be driving my new car away in less than 24 hours. Definitely recommend

October 30, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

John's the best!

Can't thank John enough. Although I was skeptical at first. John made the whole experience so fast +& so simple!. Done all the hard work, just told me what I needed to, was so helpful. There for ALL the questions even the silly ones! Kept me up to date throughout every stage of the process! Nice +& friendly! Just an all round superstar 👍 can't recommend him enough!

October 26, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Amazing, outstanding

When I first came across these guys I had my doubts but I can honestly say it was the best decision I made. From beginning to end the whole process was easy, informative and excellent. Any worries I had were squashed straight away by the confidence and professionalism I received. I can’t highly recommend enough. Best decision I’ve ever made

October 4, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Amazing people and great service

After a negative experience with another company I happily stumbled upon Female Friendly Finance and I couldn’t be happier. Quick response to my initial enquiry and I was quickly assigned Hanna, she kept me updated with what I needed to do and talked me through the whole process. As soon as I got the decision Harry stepped in and sorted me a car which I loved and in less than 24 hours I have a car due to be delivered this weekend. Highly recommended and happy to say they really are great at what they do. Seamless and easy process through, thank you Hanna and Harry!

September 26, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

I could not Recommend Female Friendly…

I could not Recommend Female Friendly Finance enough. I was allocated an advisor John, who was absolutely amazing and went above and beyond ensuring whatever I needed was never too much hassle and always speaking with me when it suited. Everything was such a smooth process and it was so easy for me at my end! Thank you very much!

September 13, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

We have worked closley with Barry at…

We have worked closley with Barry at Female Friendly Finance for a number of years now..

Nothing but first class service, always been supportive to our customer needs and requirements.

Thank you Barry!

Trevor, Director, The Humble Motor Company Ltd.

September 9, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Outstanding and exceptional Assistance5++++Stars!!!

I recently had the pleasure of working with Dom, my advisor (FFF) and I cannot express enough how grateful I am for his exceptional assistance. From our very first meeting, Dom demonstrated a deep understanding of my choices and financial needs and provided tailored advice that truly made a difference. His professionalism, patience, and expertise guided me through the complexities of my financial decisions, ultimately leading to successful outcomes. Thank you, Dom, for your outstanding support and dedication. I highly recommend (FFF) to anyone seeking finance for a car🙏🏾🙂

August 30, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

I could not Recommend Female Friendly…

I could not Recommend Female Friendly Finance more! I was allocated an advisor John, who was absolutely amazing and went above and beyond. Obtaining finance and finding the right car was not straightforward for me. John was always helpful, friendly, patient and quick to respond. Nothing was a problem for him! I’m so happy to say that we got there in the end and thanks to John I am very excited to pick up my new car on Tuesday! I am extremely grateful to FFF for everything thing they have done over the last 48 hours but especially to John. 5 star service!

August 30, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 1 out of 5 stars

Not a professional finance company not for the dealer not for the customer

This is western auto solutions. We have received an enquiry regarding one of our car. Female friendly finance called and sent us an invoice for one of their customer.
Customer had a part ex with settlement of £1660. We originally offered £2550 for the part Ex but when car arrived, car was full of oil leak and gearbox was damaged, all round scratches
We had to drop our offer to £1000. Finance agreed first then once we released the car to customer, they changed their mind and only approved £1560. Now we have to cover rest of customer finance.
Even customer was really upset with the way they operate. Customer also left her feedback on google and trust Pilot.
Bad customer service. Rude adviser.
We will be making our complaint to FCA.

August 10, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for your email. So we tried to sort the situation out with you that day however what you are refraining to mention is you told the customer when she collected her car, that her part exchange had a clutch issue and you told ourselves a totally different issue which confused us and caused suspicion. The customer was unaware of anything wrong as just had the vehicle MOT'd for you therefore your valuation went from £2250 to £1000 for a C1 and reason was still unknown. You released the sale vehicle by your own choice and was offered the opportunity to unwind on that day on recorded call by BOTH the customer on site and ourselves in which you declined. With this in mind we then asked could the vehicle that had been part exchanged be inspected that day so we could identify the problem, you would not allow this as needed to understand what the issue was that warranted deducting £1550 off the price of the vehicle. The customer was so upset with you guys and NOT us because she felt the very harsh drop in valuation she was being totally mislead. Because the customer was so upset we offered yourselves to buy the vehicle back from you by a local dealer so supposedly you were NOT out of pocket but you declined and would not allow them to view the car therefore feel potentially nothing was wrong with this vehicle and you were taking advantage. You said you ordered parts and the works had started within a day in which we requested receipts which you would not supply. We feel as a company we are here to protect our customers against dealers like yourself trying to take advantage of customers especially woman by trying to push them in to a corner in order to get more money on to a deal. By not allowing a local dealer to purchase a vehicle from you that day therefore shows you were hiding a problem that was not present therefore again taking advantage trying to add on unnecessary finance to a deal putting the customer in to a vulnerable position. We will NOT be using this company again and passed this over to our fellow Brokers.

Rated 5 out of 5 stars

Amazing service from start to finish 👏😊

I would like to express my sincere gratitude to Gill for her exceptional assistance throughout the process of securing my car finance. Her dedication and commitment to keeping me informed about the progress of my application were truly commendable. She consistently went above and beyond to ensure a smooth and successful transaction. I am delighted to inform you that I will be picking up my car tomorrow, and I cannot thank Gill enough for her invaluable support. Many thanks from Manvinder & Jaspal.

August 8, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

Rated 5 out of 5 stars

Highly recommend FFF..especially John!

I couldn’t recommend FFF enough! Especially John he has the patience of a saint, I gave him my budget and the type of car I was looking for, I’m a very picky person when it comes to my cars and John was so patient made the whole process from start to finish so easy and stress free, answering all my questions, quick response, updates on stages of my finance. I’ve got my perfect car and even under my monthly budget which is even more perfect! Will definitely recommend to family and friends and I’ll be coming back to FFF for my next finance on for my motorbike and car in future!
Thank you :D

August 6, 2024
Unprompted review
Female Friendly Finance logo

Reply from Female Friendly Finance

Thank you for taking the time to leave a review for us. We really do appreciate your feedback and look forward to working with you again in the future when you are ready to change your vehicle. From the Female Friendly team 🥰

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