Fenom LondonReviews 

As everyone has already mentioned. Scam. Avoid. Most photos are stolen from the actual websites/real designers/retailers. Money down the drain. It has been 3 weeks and my “dress” hasn’t left China yet. An absolute joke

Please do not use this company! Terrible service and do anything to keep your money. Once I received the 2 coats in September I emailed straight away to request to return for a full refund as they were not suitable. They kept ignoring my request and offering discounts to keep the items, emails went back and fore daily until 17th October still requesting the full refund and address to return. They eventually gave it on 17th, I sent the items back the following day which I paid £25 to do so and now when asking where my refund is They are refusing to give me my refund as out of the 30 day window which was only due to them. Please do not use and share! I am starting legal proceedings against this so called business and it needs to be shut down!

Awful. From China. Doesn’t cover my bottom and cheap material. Looking likely that I’m not going to get a refund. £60 down the drain. What a scam!

I received my order today that was purchased for a wedding. The dress is not true to size, is Poor quality with visible red stitching on a green dress, along with a white plastic button on the sleeve!! This is not the quality I expected and definitely not worth the money I paid. Now waiting for a reply to see what rubbish they will offer for a return. Do not be fooled by this company I wished I had read the reviews first and saved my money

AVOID at all costs, a complete scam. Complete lies all over their website the clothes are poor quality, take ages to come and are nothing like described. Unable to return the items and have been going back and forth with the retailer who are refusing to give me a refund. DO NOT order from here.

Do not buy wish I'd read the reviews first everyone on here his correct

Absolutely horrendous quality, wish I had of researched before ordering,
Trying to return anything- Lengthy process with back and forth emails and they will not pay shipping costs even though the dresses where damaged,
Took ages to arrive and when I looked more online found these dresses for sale on amazon for a quarter of the price. Do not recommend at all

Terrible customer service. I wanted to return my item but they never answered to my request ( I sent it a few times) .

Total scam website.
Should have know better and checked first before buying. Bought a dress on 31/10/24 and still hasn’t been dispatched on 15/11/24. Emailed and just generic emails that don’t make sense. Managed to work out the tracking and it’s coming from Hong Kong so this is not a London based company.
Just filed a visa dispute with my bank!

Do not order from this website it is a scam! I had to wait weeks for my delivery after it was supposed to be “first class”.
Then when it arrived they had sent me an outfit which was tiny and did not fit despite me ordering a bigger size up to allow for this.
When I contacted them to ask for an exchange/ refund they said they would follow this up. It’s been weeks and they still haven’t got back to me with an answer.
Don’t waste your money or time

You will only get your money if you do a chargeback or section 75 via your bank. I received my refund via my bank today after about 1 week since I flagged the purchase.

If everyone did this (1% of sales) then Shopify will flag this trader and stop all transactions.

Make sure that you collect evidence such as:
• pictures of website and of item you received; and
• email trail of you asking for a refund.

When contacting your bank say the following:

Item is not as described it's obviously a poorly made copy of a different product.

Insert link to this trust pilot page as evidence.

Firstly the description of the item in the fenom-london.com website states that the item is e.g.
"Crafted from high-quality, luxurious fabric...High-Quality Fabric: Made from premium materials"

According to the label on the dress it is 100% polyester. This is not a simply not a luxurious fabric for the purpose of dressmaking.

The sizing is not at all accurate to as described.

I've since found out that all the photos, videos and reviews are taken from House of CB product page.

It's clear that the dress they've sent me is not what was shown on the website as these are not their images, and the dress I've received is a poor recreation of the dress shown in the photos and videos.

The retailer and I went back and forth via email where they offered me a free product, a partial refund %, and that I would be responsible for all return costs. I disputed this with them, but they didn't want to give me a refund and return label. The fenom-london website states:
"We offer the customer that is not happy / wanting to return the option to get another item in a different size/model/color for free. They only need to pay a specific amount (for example 14.95) for handling- and shipping fee."

The seller is trying to charge me a high cost to return the goods back to a wholesaler address in China, Hong Kong. The brand said it was British so this is clearly a drop shipping website. I'm not meant to foot the bill for it if the item is not as described.

This is a business set up for drop shipping from Hong Kong, China.

In the UK, it's registered as Centura Limited on companies house to an address for office space in Central London. Now dissolved apparently?

Shipping from:
Unit 2/A, 17/F Glenealy Tower, No. 1 Glenealy Central, Hong Kong.

You can also report this trader to the Competition & Markets Authority on the gov.uk website.

Avoid at all costs.

Company based in Asia, no customer service, no refunds, misleading postage information and takes 2 weeks for a dress to arrive. Poor quality of clothes, overpriced and no company information in order to mislead people the company is based in the U.K.

DO NOT ORDER FROM THIS SITE

terrible quality, came from China which was unexpected from the name ' Fenom London '. I have just shipped it back in China ( took ages sorting forms ) and cost me £26.
CON

Order took so long to arrive (don't be fooled by the name including "London", the items are actually from China!) When my order did arrive, the items were so poorly made and looked nothing like the pictures on the website. You have to provide photographic evidence of the faulty items before they will even give you a returns address, and with the communication barrier this is a long drawn out process - it took 2 weeks to get a return address from them. Then, you have to post with tracking to China which cost me somewhere in the region of £25. It's 8 weeks since I expressed my need to return the tatty items for a refund, approx 6 weeks since I posted the items back and they still have not refunded me. Total scam

I was disappointed when I saw the dress. The colours were dull and nothing like the vibrant dress displayed online. The seam/sewing is very untidy(overlapping in some areas) and the appliqué used is very cheap, on the whole, the dress is of very very poor quality.

Wouldn’t allow me to return, still sent back to address and they still refused saying claim off the post office.

Barclays have picked it up under fraud and FO.

Wish I read the bad reviews before ordering. My item arrived faulty and incorrectly made (size was 3" smaller than stated)

They do reply to your emails but its a load of rubbis, generic email fobbing you off they have no intention of refunding anyone.

Absolutely terrible. Do not order from this company - they make it impossible to return items and the customer service is patronising and bad. There is no London operations so you have to send items back to China and they admitted there are issues in them ‘receiving returns’. Dress quality is poor and they are cheap fabric. Massively overpriced for what they are.

Reading other reviewers it looks like we have all been conned!!

Poor quality, wrong sizing and took two weeks to arrive. Then when, for the above reasons, I followed the return policy for a full refund, they wouldn’t allow a return or a refund. No explanation and just kept sending the same copy and pasted response that didn’t make sense.

DO NOT BUY FROM THIS COMPANY.

The company sent me a dress but it doesn’t look anything like the dress in the picture. It was a different material and different shade of red. I had to bin it immediately.